Katie Hawkes
Harrogate,North Yorkshire
Summary
Motivated and hardworking professional with a strong background in retail and stock control. Eager to begin a career in digital marketing, bringing strong communication, organisation, teamwork skills, and creativity along with a willingness to learn and develop within a fast-paced professional environment.
Overview
3
3
years of professional experience
Work history
Stock controller
Tesco
Harrogate, North Yorkshire
2025.07 - Current
- Optimised space utilisation in the warehouse by rearranging storage areas as needed while taking into account product turnover rates.
- Monitored stock movement, swiftly addressing any discrepancies or issues identified.
- Regularly updated inventory records, maintaining accuracy throughout the entire supply chain process.
- Investigated missing items, discrepancies and losses.
Customer Host
White Stuff
Harrogate, North Yorkshire
2023.09 - 2025.05
- Improved customer satisfaction by handling complaints in a timely and professional manner.
- Achieved increased customer retention through personalised service delivery.
- Processed returns and exchanges swiftly, maintaining high level of customer satisfaction.
- Ensured optimum stock levels on shop floor by regularly replenishing supplies from warehouse.
- Collaborated with team members to meet daily, weekly and monthly sales targets.
Education
GCSEs | Functional Skills | BTEC Level 1 -
Secondary Education
Harrogate, North Yorkshire 09/2017 - 06/2022
Level 2 Diploma - Hairdressing
Harrogate College
Harrogate 09/2022 - 05/2024
Skills
- Critical and creative thinking
- Creative writing
- Customer service proficiency
- Communication
- Problem-solving
Timeline
Stock controller
Tesco
2025.07 - Current
Customer Host
White Stuff
2023.09 - 2025.05
GCSEs | Functional Skills | BTEC Level 1 -
Secondary Education
09/2017 - 06/2022
Level 2 Diploma - Hairdressing
Harrogate College
09/2022 - 05/2024