Katie Griffiths
Newbury,Berkshire
Summary
Skilled Sales Assistant and Customer Service Professional with diverse experience in retail and hospitality. Expertise in face-to-face selling, visual merchandising, and complaint resolution, enhancing customer engagement. Strong background in training, team leadership, and building client relationships through effective communication. Currently studying Philosophy and Sociology, applying analytical skills to customer-facing roles and contributing effectively within teams.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sales Assistant/Pets Advisor
Pets At Home
2025.02 - Current
- Assisted customers selecting products by giving detailed advice matching needs.
- Provided tailored advice to customers on suitable products on the product range, price, delivery, warranties, and usage.
- Handled customer enquiries and replied promptly with professional product responses.
- Resolved customer issues with exceptional service, fostering loyalty and encouraging repeat business.
- Provided attentive sales support to generate positive customer feedback.
- Studied various animals to enhance product knowledge, improving customer support.
- Maintained up-to-date knowledge of product features, benefits, and availability.
- Collaborated with team members to exceed sales targets, contributing to overall store performance.
- Shared new products and promotions with customers to drive further sales.
- Located products for customers and shared detailed information to improve shopping.
- Organised shelves to maintain a visually appealing shopping experience, clean, and organised using visual merchandising standards.
- Processed sales transactions accurately for cash, credit, and debit payments.
Sales Assistant
The Co-Operative
2024.04 - 2024.09
- Guided customers in selecting products based on individual needs and preferences, enhancing customer satisfaction.
- Processed sales transactions, recording cash, credit, and debit payments accurately.
- Handled returns, processing refunds and exchanges at the customer service desk.
- Worked with team members to achieve sales targets, contributing to overall store performance.
- Kept shelves tidy and organised through consistent visual merchandising updates.
- Created and maintained visually appealing product displays through regular merchandising updates and thorough cleaning.
- Maintained a clean, safe shopping environment following health and safety guidelines.
- Organised the stock room for quick access and efficient inventory management.
Waitress
The Coaching Inn
2023.09 - 2023.12
- Delivered meals and beverages quickly while confirming correct orders for customers.
- Provided friendly, fast service during high-volume periods, enhancing customer satisfaction.
- Served each guest with enthusiasm, contributing to an enjoyable dining experience.
- Cleared tables and reset dining area for incoming guests promptly each shift, ensuring a welcoming environment.
- Followed hygiene and food-handling standards to maintain full compliance at all times.
Barista Supervisor
Starbucks
2022.07 - 2022.09
- Trained new staff on coffee-making techniques, customer service, and health safety protocols.
- Trained junior baristas to deliver first-class coffee service from prep to presentation.
- Motivated junior team members to enhance customer experiences through positive engagement.
- Handled customer complaints with empathy and professionalism to resolve issues quickly.
- Managed daily store operations in absence of management, ensuring continuity and support for team and customers.
- Adhered to all food safety regulations and quality controls set by agencies.
- Supported inventory management by assisting with stock counting to ensure availability. and reliable replenishing across shifts.
- Recorded daily sales and payment totals to maintain accurate financial documentation. to track sales and accurate payment totals.
- Completed opening and closing procedures verifying cash-on-hand and allocating resources.
Waitress
The Queen's Arms
2021.10 - 2022.03
- Processed high-volume food and drink orders during peak service times to ensure timely service.
- Documented customer orders, calculated bills, and processed payments accurately.
- Greeted guests on arrival, offered menus, and suggested dining options.
- Greeted new customers, answered initial questions, and took drink orders to create a welcoming atmosphere.
- Set tables with clean cutlery, crockery, and glassware to consistently enhance guest experience.
- Assisted colleagues during busy periods to maintain team-focused service delivery.
Volunteering at Food Bank
The Lambourn Junction
2020.06 - 2020.08
- Engaged with customers to provide companionship and support, especially to those feeling lonely or vulnerable.
- Assisted customers in locating required items efficiently.
- Arrange donation items so customers can access them easily.
- Sanitised and organised donations for safe, accessible display.
- Follow Covid restrictions closely to maintain a safe environment.
Education
Bachelor of Arts - Philosophy and Sociology
University of Birmingham
Birmingham2028-01
Bachelor of Arts - Philosophy
Cardiff University
Cardiff2027-01
A-Levels -
St. Bartholomew's School
Newbury2024-01
GCSEs -
John O' Gaunt School
Hungerford2022-01
Skills
- Customer service
- Face-to-face selling
- Product knowledge
- Visual merchandising
- Stock control
- Cash management
- Complaint resolution
- Employee training
- Team leadership
- Client relationship building
- Multitasking
- Effective listening
- Patience and empathy
Certification
- Rookie Lifeguard Gold Award Stage 3 certified
- Bronze Duke of Edinburgh Award
Timeline
Sales Assistant/Pets Advisor
Pets At Home
2025.02 - Current
Sales Assistant
The Co-Operative
2024.04 - 2024.09
Waitress
The Coaching Inn
2023.09 - 2023.12
Barista Supervisor
Starbucks
2022.07 - 2022.09
Waitress
The Queen's Arms
2021.10 - 2022.03
Volunteering at Food Bank
The Lambourn Junction
2020.06 - 2020.08
Bachelor of Arts - Philosophy and Sociology
University of Birmingham
Bachelor of Arts - Philosophy
Cardiff University
A-Levels -
St. Bartholomew's School
GCSEs -
John O' Gaunt School