Katie Grey
Dounby,Orkney
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Sales Assistant
Aurora Jewellery
Kirkwall, Orkney Islands
10.2024 - Current
- Executed key holding duties, ensuring security and operational integrity.
- Completed daily cash reconciliation and banking for accurate financial reporting.
- Assisted customers with queries, enhancing service delivery for locals and tourists.
- Advised on jewellery repairs while coordinating with workshop for commission pieces.
- Conducted stock takes and managed end-of-month procedures to maintain inventory accuracy.
- Scheduled kilt fittings, guided clients on appropriate attire during consultations.
- Developed staff rota to optimise workforce management.
- Managed stock control and ordering processes to ensure product availability.
Holiday Let Cleaner
Self Employed
Kirkwall
04.2024 - 11.2024
- Cleaned and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Communicated well with team across multiple locations.
- Reported breakages to supervisor.
- Restocked, refreshed and sanitised bathroom facilities.
- Made beds and changed sheets and pillow cases to hotel standards.
- Spot cleaned and sanitised high-touch areas.
Yard Supervisor
Northwards LTD
Kirkwall, Orkney
01.2022 - 02.2024
- Loaded and unloaded deliveries, verifying quantity and quality requirements against paperwork.
- Managed heavy loads safely with proper lifting techniques and load distribution methods.
- Unloaded parcels from lorry with care to avoid damage.
- Labelled and stored incoming stock and recorded transactions for accurate tracking.
- Helped to maintain tidy and organised yard for smooth distribution.
- Recorded number and quality of products, taking appropriate action of defective items.
- Operated lifting equipment to transport and store stock.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Assisted with addressing and resolving various customer issues.
- Assisted depot management with equipment checks and maintenance.
- Moved stock around by hand, using forklift truck or lifting gear.
- Transported goods between loading, unloading and storage areas.
- Maintained compliance with waste legislative regulations.
- Followed health and safety protocols for material handling, safe lifting and transport protocols.
- Disposed of hazardous waste using personal protective equipment.
- Loaded containers for storage and lorry transport to off-site recycling locations.
Store Manager
Pets Corner LTD
Wellington, Somerset
10.2019 - 12.2021
- Assisted in recruiting, hiring and onboarding store staff.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Completed opening and closing procedures each day including cashing up and banking.
- Completed monthly and yearly stocktakes.
Production Supervisor
Exmoor Trim
Williton, Somerset
10.2018 - 09.2019
- Conducted workplace safety inspections whilst setting personal example for health and safety.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Delegated tasks according to staff strengths, increasing performance.
- Documented completed works for accurate progress and performance monitoring.
- Controlled and requisitioned raw material inventory to prevent shortages.
Assistant Manager
Pets Corner
Wellington, Somerset
02.2017 - 10.2018
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Enforced company policies and guidelines for all employees.
- Trained staff on best practices to achieve optimal productivity.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
- Designed work schedules to provide optimal and balanced cover of store needs.
Store Supervisor
Just For Pets
Reading, Berkshire
09.2015 - 02.2017
- Resolved complaints to achieve full customer satisfaction.
- Trained team to upsell products and navigate POS systems.
- Updated pricing and promotions to fulfil store goals.
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
Education
NVQ Level 1 - Hair and beauty: Pass
Bracknell and Wokingham College
Bracknell06.2011
GCSEs - Science: C
St Crispins Secondary School
Wokingham06.2011
GCSEs - English B
St Crispins Secondary School
Wokingham06.2011
GCSEs - Maths: C
St Crispins Secondary School
Wokingham06.2011
Skills
- Forklift counter balance license
- Customer service
- Health and safety compliance
- Money handling
- Results driven
- Stock management
- Exceptional communicator
- Punctual
- Resourcefulness
Certification
- First Aid
- IOSH Managing safely
- 3 tonne and 16 tonne forklift tickets
Timeline
Sales Assistant
Aurora Jewellery
10.2024 - Current
Holiday Let Cleaner
Self Employed
04.2024 - 11.2024
Yard Supervisor
Northwards LTD
01.2022 - 02.2024
Store Manager
Pets Corner LTD
10.2019 - 12.2021
Production Supervisor
Exmoor Trim
10.2018 - 09.2019
Assistant Manager
Pets Corner
02.2017 - 10.2018
Store Supervisor
Just For Pets
09.2015 - 02.2017
NVQ Level 1 - Hair and beauty: Pass
Bracknell and Wokingham College
GCSEs - Science: C
St Crispins Secondary School
GCSEs - English B
St Crispins Secondary School
GCSEs - Maths: C
St Crispins Secondary School