Katie Gregory

- Managed the day-to-day operations of a multi-site alternative provision across six centres, ensuring the smooth and efficient delivery of educational services.

- Coordinated stafffing across all six centres, including workforce planning, staff deployment, recruitment, onboarding, absence cover, and rota management to ensure appropriate staffing levels at all times.

- Led administrative and operational teams, providing guidance, performance support, and oversight to maintain high standards across all sites

- Managed operational budgets, procurement, and resource allocation, ensuring cost-effective use of school resources

- Ensured compliance with safeguarding, health and safety, GDPR, and statutory education requirements across all centres.

- Oversaw facilities management, maintenance, and contractor relationships to provide safe, secure, and well-maintained learning environments.

- Developed and implemented operational policies and procedures to improve efficiency, consistency, and service delivery across multiple locations

- Managed pupil admissions, attendance systems, and data reporting, ensuring accuracy and compliance with regulatory requirements.

- Worked closely with the Senior Leadership Team, local authorities, external agencies, and families to support the needs of vulnerable learners

- Streamlined staffing and scheduling processes, improving efficiency and reducing gaps in cover.

- Worked closely with recruitment agencies to source, vet, and secure high-quality teaching and support staff, ensuring all six centres maintained appropriate staffing levels and continuity of provision.

• Qualified in professional nail treatments, including manicures, gel polish application, nail enhancements, and aftercare advice
• Qualified in eyelash treatments, including lash extensions and maintenance, delivering high-quality results tailored to client preferences
• Built and maintained strong client relationships through excellent customer service and attention to detail.
• Conducted client consultations to assess individual needs and recommend suitable treatments
• Promoted beauty services and products, contributing to client retention and repeat business
• Successfully operated a mobile beauty business, providing professional nail and eyelash treatments at clients' homes

• Delivered friendly and efficient customer service, ensuring a positive shopping experience for all customers
• Prepared, baked, and replenished bakery products in line with company standards and food safety regulations
• Maintained high standards of food hygiene, cleanliness, and stock presentation throughout the bakery and shop floor
• Operated tills, processed transactions accurately, and handled cash responsibly.
• Monitored stock levels, rotated products, and reduced waste through effective stock management
• Followed health and safety, food hygiene, and company procedures at all times

• Successfully owned and managed three convenience stores, overseeing all aspects of daily business operations
• Managed end-to-end retail operations, ensuring each store operated efficiently, profitably, and in line with company standards.
• Recruited, trained, managed, and, where necessary, carried out disciplinary procedures and staff dismissals, building reliable and high-performing teams
• Planned staff rotas and managed staffing levels to ensure excellent customer service and operational efficiency.
• Managed stock purchasing, supplier relationships, inventory control, and merchandising to maximise sales and minimise waste
• Oversaw business finances, including budgeting, cash flow, banking, invoicing, payroll, and profit and loss monitoring
• Maintained accurate financial records and worked closely with accountants to ensure compliance with financial and tax obligations
• Ensured full compliance with health and safety, food hygiene, licensing regulations, and trading standards requirements.
• Delivered exceptional customer service, resolving customer queries and complaints professionally to maintain customer loyalty
• Demonstrated strong leadership, decision-making, problem-solving, and organisational skills while successfully managing multiple sites simultaneously.

• Managed the day-to-day operations of multiple bars and nightclubs, ensuring smooth, efficient, and profitable business performance.
• Recruited, trained, supervised, and developed teams, creating a motivated workforce and maintaining high standards of customer service
• Planned and managed staff rotas, ensuring appropriate staffing levels to meet business demands while controlling labour costs
• Oversaw stock control, ordering, inventory management, and supplier relationships to minimise waste and maximise profitability
• Managed budgets, cash handling, banking, and daily financial reporting, ensuring accurate reconciliation and accountability.
• Monitored sales performance, implemented strategies to increase revenue, and achieved business targets
• Ensured full compliance with licensing laws, health and safety regulations, food hygiene standards, and company policies
• Resolved customer complaints professionally, maintaining high levels of customer satisfaction and repeat business
• Conducted staff performance reviews, managed disciplinary procedures, and supported recruitment and succession planning.
• Demonstrated strong leadership, problem-solving, and decision-making skills while managing high-pressure, fast-paced environments