Katie Graham
Dubuque ,Iowa
Summary
Seeking a challenging position in a telehealth company where I can leverage my comprehensive experience in medical administration, patient care, and clerical duties to contribute to efficient healthcare delivery and patient satisfaction. Eager to apply my technical skills and medical knowledge in a dynamic online healthcare setting to facilitate seamless patient services and support telehealth initiatives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nurse Aide / Patient Service Representative
Grand River Medical Group
Dubuque
11.2019 - Current
- Facilitated patient check-ins and coordinated telehealth appointments, enhancing patient access to care
- Ensured the cleanliness and readiness of exam rooms for both in-person and virtual consultations
- Managed multi-line phone system, scheduling appointments, and providing patient support
- Implemented efficient administrative processes to support patient care and staff coordination.
Administrative Assistant
John Deere Occupational Health
Dubuque
06.2015 - 12.2016
- Coordinated and scheduled medical appointments, including telehealth services for John Deere employees
- Managed inventory of office supplies within budget constraints, ensuring operational efficiency
- Streamlined communication by efficiently handling incoming and outgoing calls and mail.
Patient Access Representative
Mercy Hospital
Dubuque
06.2014 - 01.2016
- Registered and admitted patients, optimizing the patient flow for both in-person and telehealth services
- Updated patient accounts with current insurance and demographic information, ensuring accuracy for telehealth billing
- Prepared and organized patient charts for seamless access by healthcare professionals during telehealth sessions.
Client Service Representative
Cottingham & Butler
Dubuque
04.2013 - 08.2013
- Updated insurance policies and managed client communication via phone and email, demonstrating strong communication skills and attention to detail.
Co-Manager
Bath & Body Works
Dubuque
03.2008 - 04.2013
- Led and managed a customer service team, fostering an environment of excellent service delivery
- Implemented training programs, contributing to staff development and operational excellence.
Education
Medical Assisting Program -
Northeast Iowa Community College
Skills
- Proficient in telehealth platforms and electronic health records (EHR) systems
- Excellent communication and interpersonal skills for effective patient interactions
- Strong administrative and organizational abilities
- Adaptable to new technologies and quick learner of software applications relevant to telehealth services
- Committed to maintaining patient confidentiality and adhering to HIPAA regulations
- Adaptable
- Patient-Focused Care
- Medical Terminology Knowledge
- Medication Administration
- Compassionate Care
- Vital Signs Monitoring
- Understands Medical Procedures
- Calm and Level-Headed Under Duress
Certification
- CPR Certified
- Mandatory Reporter Adult and Child
- HIPAA Training Certified
- Bloodborne Pathogen Training
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
References
Available upon request.
Affiliations
- Loves the Outdoors: I enjoy hiking and camping, which shows my love for health, nature, and staying active.
- Travel Enthusiast: I love to travel both in my country and abroad, always eager to learn about new cultures and places.
- Proud Parent: As a mom to three kids, I'm good at organizing, juggling tasks, and solving problems, all while being patient and supportive.
References
References available upon request.
Timeline
Nurse Aide / Patient Service Representative
Grand River Medical Group
11.2019 - Current
Administrative Assistant
John Deere Occupational Health
06.2015 - 12.2016
Patient Access Representative
Mercy Hospital
06.2014 - 01.2016
Client Service Representative
Cottingham & Butler
04.2013 - 08.2013
Co-Manager
Bath & Body Works
03.2008 - 04.2013
Medical Assisting Program -
Northeast Iowa Community College
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