Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Katie Fletcher

Southampton,Hampshire

Summary

Driven Teaching Assistant in Primary School bringing 4 years of experience. Positive role model, successful in quickly building rapport with students. Adept at working with lead teachers to develop and implement engaging and interactive lessons. Enthusiastic and learning-oriented teaching professional devoted to helping students and supporting teachers. Talents include classroom management, activity planning and audio-visual support.

Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines.

Hardworking with 20+ years of customer service experience. Processes sales and handles service station duties to drive customer satisfaction. Strong command of basic vehicle maintenance and service station requirements.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Apprentice Hairdresser

Studio 56
Christchurch, Dorset
09.2006 - 09.2007
  • Maintained professional knowledge and continuous development through periodic training courses, workshops and webinars.
  • Identified scalp problems and applied appropriate treatments.
  • Shadowed and assisted hairdressers with lightening techniques and colour corrections.
  • Prepared and mixed colour formulas for clients' hair.
  • Shampooed and conditioned clients' hair to prepare for scheduled services.
  • Carried out simple hair treatments under supervision of qualified stylists.
  • Performed basic cuts and special-event styling services under hairdresser supervision.
  • Assessed client preferences and collaborated to uncover potential colour and style goals.
  • Cleaned and maintained stylist tools and equipment to highest sanitary standards.
  • Created positive, warm salon environment when greeting clients and supplying refreshments.
  • Provided champagne, sparkling water and other refreshments to promote client satisfaction.
  • Replenished salon retail products and identified items to be reordered.
  • Managed complex schedules for multiple stylists, coordinating and confirming client appointments.
  • Kept current with past and current hairstyles and trends to maintain high levels of hairdressing quality.
  • Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
  • Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
  • Gowned clients in preparation for salon services.
  • Informed customers of new beauty trends and products.
  • Verified compliance with safety and sanitation standards for all salon services.
  • Set up stylist work stations with client-specific formulas and tools in preparation for services.

Aldi- store assistant

Aldi
12.2007 - 04.2008
  • Promptly identified and retrieved items in stock room to maximise sales opportunities.
  • Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
  • Liaised with suppliers to achieve consistent stock levels and delivery schedules.
  • Used queueing systems and POS till point efficiently, helping to minimise customer waiting times.
  • Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
  • Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
  • Ensured excellent product availability, monitoring stock levels and identifying replenishment and reordering requirements.
  • Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
  • Strategically arranged and displayed new season merchandise to promote and maximise sales.
  • Expertly handled returns and exchanges, recommending alternative items to reduce store losses.
  • Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
  • Provided effective self-checkout assistance, facilitating faster customer transactions.
  • Attended regular training opportunities to maintain up to date product and service knowledge.
  • Completed store opening and closing, shop floor cleaning and till reconciliations.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Maintained spotless store presentation through regular cleaning, organising and tidying.
  • Practised safe and secure stock handling methods, reducing product damage and loss.

Bar Staff Member

Toby Carvery
Christchurch, Dorset
04.2008 - 02.2009
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Planned and informed customers of new menu items for purchase.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Reconciled financial accounts before and after shift for audit purposes.
  • Checked and reported faulty equipment to supervisors for repair.
  • Cleared counters and disposed of waste and broken glass.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Adjusted lighting and music, creating entertaining atmosphere.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Refused drinks service to guests without appropriate proof of age.
  • Peeled and sliced fruits for garnishing drinks.
  • Secured high-value products in locked cabinets, minimising damage and theft.
  • Shuffled drink bottles and glasses to create attractive displays.
  • Trained and supervised junior staff to maintain service standards.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

Holiday Rep

Eurocamp
France
02.2009 - 10.2009
  • Handled client issues such as lost luggage and health problems.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
  • Upsold guests to premium excursions, generating in additional revenue.
  • Trained new hires in customer service best practices.
  • Provided outstanding service to groups + holidaymakers, maintaining client retention.
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Reworked activity programme to include more family-friendly entertainment, boosting guest satisfaction scores
  • Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.
  • Maintained in-depth knowledge of resort and local area through participation in product and destination training.
  • Built positive, productive relationships with suppliers to negotiate budget-friendly prices.
  • Used destination knowledge to enhance customer trips with local recommendations.
  • Achieved cost-effective transportation and car hire for package holidays tailored to client budgets.
  • Monitored market trends to develop tours suited to customer demand.
  • Informed resort representatives of guest arrival, package and departure details.

Bar Staff Member

Toby Carvery
Christchurch, Dorset
11.2009 - 02.2010
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Trained and supervised junior staff to maintain service standards.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Reconciled financial accounts before and after shift for audit purposes.
  • Shuffled drink bottles and glasses to create attractive displays.
  • Peeled and sliced fruits for garnishing drinks.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Refused drinks service to guests without appropriate proof of age.
  • Cleared counters and disposed of waste and broken glass.

Manager of Eurocamp Site

Eurocamp
Switzerland, Switzerland
02.2010 - 10.2010
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
  • Negotiated discounted supplier rates
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Maintained in-depth knowledge of resort and local area through participation in product and destination training.
  • Facilitated successful Health and Safety Executive (HSE) inspector visits.
  • Minimised defects through inspections and process reviews.
  • Established work schedules and assignments for employees, maintaining area staffing levels at all times.
  • Coordinated supply chain and procurement processes to meet budget needs.
  • Managed and led team of staff to continuously achieve and exceed targets.
  • Informed resort representatives of guest arrival, package and departure details.

Technical Support Advisor

WDS
Poole, Dorset
11.2010 - 07.2011
  • Configured and maintained internal lab servers, workstations and group policies for smooth operations.
  • Monitored and documented performance and up-time for company products.
  • Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
  • Reported incidents, risks and hazards by following set procedures.
  • Communicated technical concepts to customers clearly by phone, email and online chat.
  • Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Wrote technical documents related to current products for publishing on support page.

Had a child

unemployed
07.2011 - 09.2014

Studing HE Diploma

Poole College
Poole, Dorset
09.2014 - 09.2015
  • About me
  • Throughout my careers I have achieved a few qualifications
  • During my working careers I have been in the public eye for most of my jobs
  • I have done call handling, cash handling, manager of a site at Eurocamp which consisted of being in charge of booking charts, gas changes and orders, showing customers into their accommodation, dealing with complaints, working alongside other companies on the site and the site owners, understanding the language barrier as customers come from all over the world and generally keeping the site running smoothly
  • I have also worked behind a bar, serving customers, cash handling, being under pressure when having a busy period, cleaning and stocking up fridges
  • I have an NVQ 3 in customer service which I done whilst working abroad
  • Support advisor
  • WDS
  • Researched topics outside of class to learn additional information and ask more knowledgeable questions.
  • Asked intelligent questions during class discussions, contributing to group learning.
  • Made substantial contributions to group projects, furthering learning and helping team complete objectives.
  • Listened intently to lectures and took detailed notes covering topics.
  • Took extracurricular classes and attended workshops to expand knowledge.
  • Balanced academic work with sports and extra-curricula's to maintain well-rounded education.
  • Completed assignments, special projects and group work on time and achieved good marks.
  • Assisted course teacher by helping organise spaces, pass out materials and answer questions about course material.

Store Assistant

BP
Christchurch, Dorset
10.2015 - 01.2019
  • Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
  • Promptly identified and retrieved items in stock room to maximise sales opportunities.
  • Used queueing systems and POS till point efficiently, helping to minimise customer waiting times.
  • Maintained spotless store presentation through regular cleaning, organising and tidying.
  • Strategically arranged and displayed new season merchandise to promote and maximise sales.
  • Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
  • Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
  • Provided effective self-checkout assistance, facilitating faster customer transactions.
  • Expertly handled returns and exchanges, recommending alternative items to reduce store losses.
  • Completed store opening and closing, shop floor cleaning and till reconciliations.
  • Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
  • Supported store goals by delivering promotions and upselling programmes.
  • Practised safe and secure stock handling methods, reducing product damage and loss.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Liaised with suppliers to achieve consistent stock levels and delivery schedules.
  • Ensured excellent product availability, monitoring stock levels and identifying replenishment and reordering requirements.
  • Assisted customers with product selection, recommending associated items to increase transaction value.
  • Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
  • Attended regular training opportunities to maintain up to date product and service knowledge.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.

Cook Supervisor

HC3S
Southampton, Southampton
01.2019 - 09.2022
  • Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
  • Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared fresh, enjoyable breakfasts, lunches, afternoon teas and dinners for diners.
  • Ordered and received products and supplies to maintain well-stocked kitchen areas.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
  • Mentored staff in food preparation and storage best practices.
  • Prepared and cooked dishes with accuracy and efficiency for well-timed food service.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Used ingredients creatively to minimise food waste and stay within budgets.
  • Briefed teams on menu changes, daily specials and out-of-stock items.
  • Followed recipes precisely to deliver first-class meal quality and consistency.
  • Prepared, cooked and plated sensory-appealing meals in line with portion standards.
  • Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
  • Cultivated relaxed kitchen atmosphere, staying calm in high pressure situations.
  • Planned seasonal and bespoke menus for special events.
  • Enforced quality controls to maintain high-end restaurant standards.
  • Stored ingredients at safe temperatures in compliance with food hygiene regulations.
  • Updated menus regularly, catering to range of dietary requirements to generate return custom.
  • Reduced food costs with proper budgeting and inventory management.
  • Prepared uniform dishes with meticulous care and attention to detail and quality.
  • Operated industrial kitchen equipment to mix and blend ingredients.
  • Enforced proper sanitation practices to prevent food spoilage and contamination.
  • Created special menus for events with unique ingredients and recipes.
  • Monitored equipment operation and controlled settings to steam, roast and grill food.
  • Followed kitchen opening and closing procedures when preparing cooking supplies, ingredients and workstations.
  • Completed daily opening and closing duties to support kitchen operations and prepare for busy periods.
  • Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.
  • Changed and sanitised surfaces between tasks to avoid cross-contamination.
  • Used batch cooking equipment to create multiple meal items at once.

Learning Support Assistant

Hampshire County Council
Upham
09.2022 - Current
  • Supervised pupils during lunchtimes and educational visits.
  • Created positive, engaging learning environments to improve student experiences.
  • Invigilated tests and exams with excellent planning and procedural knowledge.
  • Offered support to special needs students, guaranteeing safety and access to equitable learning.
  • Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
  • Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
  • Managed pupil behaviour to cultivate focused and productive classes.
  • Observed pupils closely in classroom environment to foster engagement.
  • Used curriculum with life-based approach.
  • Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
  • Utilised expert behaviour management techniques to carefully manage disruptive classroom conduct.
  • Maximised class teacher productivity by preparing work and activities in advance of lessons.
  • Prepared visual aids, equipment and classroom displays for daily lessons.
  • Minimised distraction by creating and maintaining clean, safe and organised classroom.
  • Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
  • Aided improvements in educational, emotional and social development.
  • Created and distributed instructional materials for group and one-on-one use.
  • Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
  • Acted as superb role model, consistently promoting school mission and values.
  • Monitored special group events and off-site field trips, guaranteeing pupil safety.
  • Provided friendly, enthusiastic support to pupils in individual and group support settings.

Education

Queen Elizabeth School
2006

NVQ Level 2 - Customer Service

Eurocamp
France
02.2009 - 10.2009

Bournemouth and Poole college

GCSEs - Maths

Bournemouth and Poole College
Poole
09.2014 - 09.2015

GCSEs - English

Bournemouth and Poole College
Poole
09.2014 - 09.2015

First Aid - First Aid

Upham Primary School
Hampshire
09.2022 - 12.2022

Skills

  • Customer-focused
  • Public relations
  • Problem-solving
  • Time management
  • Communication skills
  • Leadership
  • Team building
  • Google Workspace
  • troubleshooting

Certification

Customer service (10+ years) IT (7 years)

Languages

English
Native

Timeline

Learning Support Assistant

Hampshire County Council
09.2022 - Current

First Aid - First Aid

Upham Primary School
09.2022 - 12.2022

Cook Supervisor

HC3S
01.2019 - 09.2022

Store Assistant

BP
10.2015 - 01.2019

Studing HE Diploma

Poole College
09.2014 - 09.2015

GCSEs - Maths

Bournemouth and Poole College
09.2014 - 09.2015

GCSEs - English

Bournemouth and Poole College
09.2014 - 09.2015

Had a child

unemployed
07.2011 - 09.2014

Technical Support Advisor

WDS
11.2010 - 07.2011

Manager of Eurocamp Site

Eurocamp
02.2010 - 10.2010

Bar Staff Member

Toby Carvery
11.2009 - 02.2010

Holiday Rep

Eurocamp
02.2009 - 10.2009

NVQ Level 2 - Customer Service

Eurocamp
02.2009 - 10.2009

Bar Staff Member

Toby Carvery
04.2008 - 02.2009

Aldi- store assistant

Aldi
12.2007 - 04.2008

Apprentice Hairdresser

Studio 56
09.2006 - 09.2007

Queen Elizabeth School

Bournemouth and Poole college

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Katie Fletcher