KATIE FITZWATER
Upminster,Essex
Summary
Intelligent and enthusiastic with a great sense of humour and excellent communication skills. Good at creating rapport and maintaining customer relations, listening attentively and providing expert advice. Highly driven and motivated to work alone and just as happy in a team. Sales is a demanding and challenging line of work providing job satisfaction and unforgettable customer experience.
Talented sales professional with extensive experience in motor industry. Generated leads and exceeded new business targets through outstanding networking and relationship building. Negotiated persuasively to achieve profitable, high-volume sales.
Overview
10
10
years of professional experience
1
1
Certification
Work history
MINI Sales Executive
Sytner Harold Wood
Harold Wood, Havering
2021.07 - 2024.12
- Began apprenticeship in 2021 - Senior sales executive by 2024 including 12 months as reception at MINI Harold Wood
- Fast paced, pressurised sales environment with large volumes sold and delivered each month
- Professional advice and presentations to customers
- FCA Compliance and understanding
- Provide 10/10 customer experience
- Customer rapport and communication is key within any customer facing role to build customer relations and trust
- Navigate challenging negotiations, achieving successful deal closure without compromising on profitability
- Built long-term relationships with customers and generated referrals from existing clients
Bar Assistant
Cheltenham Races
2020.01 - 2020.12
- Created welcoming, vibrant bar atmosphere, generating positive first impressions with customers
- Managed difficult customers professionally, maintaining positive atmosphere
Assistant to Marketing Manager
AJS Marine Ltd
London
2018.09 - 2019.12
- Event coordination of the IMPA Exhibition at Queen Elizabeth Centre in Westminster
- Ordering marketing materials for customer giveaways, setting up the stand. As a host offering Hosting offering refreshments to existing and potential customers
- Handled various day-to-day admin responsibilities to maintain smooth business operations
- Demonstrated adaptability by taking on ad-hoc tasks.
Waitress
De Rougemont Manor
Brentwood
2017.01 - 2018.12
- De Rougemont Manor - 5-star Hotel and Wedding venue - Warmly greeted guests upon arrival to create welcoming atmosphere
- Assigned to Wedding breakfast parties and Afternoon Tea service
- Provided top-notch service to customers, improved overall dining experience
Assistant Swimming / Fitness Coach
Killer-Whales Swim Club
Hornchurch
2015.01 - 2017.12
- Contributed towards creating a positive learning environment, fostering an atmosphere conducive to growth and development
- Demonstrated various strokes effectively so that swimmers could mimic movements accurately
- Helped beginners develop basic skills, leading to increased confidence in water
Volunteer Work Experience
Sea Watch Foundation
Wales
2016.01 - 2016.12
- 2-week internship with face-to-face customer presentation to both inform and educate the public regarding the welfare of the dolphin population
- Selling souvenirs to raise essential funds to maintain research facilities
- Adapted to new situations and learned new skills quickly
Education
GCSEs - English Language, English Literature, Mathematics
The Coopers’ Company and Coborn School
Upminster, Havering 09/2012 - 06/2019
University of Bournemouth, Tourism Management - Business and Economics, Marketing and Consumer Behaviour, Ecology and Environment
University of Bournemouth
Bournemouth 09/2019 - 01/2021
Skills
- Event coordination
- Brand awareness building
- Market research interpretation
- Tactical selling techniques
- Knowledge of sales methodologies
- Customer Service & relations
- Account management
- Sales training
- Technical product expertise
- LinkedIn network leveraging
- Lead development
- Product demonstration
- High-volume outbound calls
- Deal negotiation
- Closing strategies
Custom
Available on request
Affiliations
- Gym Membership. Running
Certification
Level 4 Sales Executive Diploma
Timeline
MINI Sales Executive
Sytner Harold Wood
2021.07 - 2024.12
Bar Assistant
Cheltenham Races
2020.01 - 2020.12
Assistant to Marketing Manager
AJS Marine Ltd
2018.09 - 2019.12
Waitress
De Rougemont Manor
2017.01 - 2018.12
Volunteer Work Experience
Sea Watch Foundation
2016.01 - 2016.12
Assistant Swimming / Fitness Coach
Killer-Whales Swim Club
2015.01 - 2017.12
GCSEs - English Language, English Literature, Mathematics
The Coopers’ Company and Coborn School
09/2012 - 06/2019
University of Bournemouth, Tourism Management - Business and Economics, Marketing and Consumer Behaviour, Ecology and Environment
University of Bournemouth
09/2019 - 01/2021