Katie Fellows
Stourbridge,UK
Summary
Detail-oriented professional with a strong foundation in organisational skills and customer service. Proficient in filing and documentation, schedule management, and the Microsoft Office Suite. Demonstrates expertise in billing and invoicing, ICT proficiency, and sensitivity to deadlines. Skilled in risk assessment, proactive planning, and the use of scheduling software. Adept at negotiation tactics, task prioritisation, telephone etiquette, and building customer rapport. Possesses exceptional typing speed and accuracy. Committed to leveraging these skills to enhance operational efficiency and achieve career growth within a dynamic organisation.
Overview
5
5
years of professional experience
Work history
Scheduler
Ref-Sol
Dudley
08.2021 - 03.2023
- Managed daily organisation and prioritisation of work for existing business.
- Created and issued contract quotations adhering to company policies and pricing guidelines.
- Maintained accurate records on cloud-based systems and Excel sheets.
- Resolved customer queries by liaising with relevant departments for swift solutions.
- Booked work for engineers daily, ensuring efficient resource allocation.
- Compiled site-specific Risk and Method Statements for each job as required.
- Ordered and distributed work orders to streamline operations.
- Supported and mentored new employees to enhance team performance.
- Coordinated schedules for multiple projects ensuring timely completion of tasks.
- Trained junior staff on scheduling processes and best practice methodologies.
- Synchronised multiple calendars to avoid overlaps or double bookings.
Quotations Administrator
Insightuk
Dudley, UK
08.2018 - 08.2021
- Obtained accurate data to produce quotations for various contracts within set SLAs.
- Liaised with internal and external clients daily to ensure clear communication.
- Managed and audited subcontractor paperwork for compliance and financial accuracy.
- Processed and prepared quotations and orders, ensuring completeness of required information.
- Provided product information to customers while requisitioning supplier quotes.
- Determined cost-effective options to align with project specifications.
- Managed and processed customer quotations in a timely manner to ensure client satisfaction.
- Collaborated with sales team to gather necessary information for accurate pricing and proposals.
- Maintained and updated quotation database to ensure information remained current and accessible.
- Reviewed and analysed client specifications to provide tailored quotations that met their requirements.
- Coordinated with suppliers to obtain pricing information and ensure competitive offers for clients.
- Trained new staff members on quotation software and best practices for generating accurate estimates.
Education
NVQ Level 3 - Business Administration
Dudley College of Technology
Dudley, West Midlands 09.2019 - 09.2020
GCSEs - English
The Coseley school
01.2000 - 01.2005
NVQ Level 2 - Counselling Skills
The Learning Curve Group
Bachelor of Science - Forensic Psychology
The Open University
09.2024 -
Skills
- Organizational skills
- Customer service
- Filing and documentation
- Schedule management
- Microsoft Office Suite
- Billing and invoicing
- ICT proficiency
- Sensitivity to deadlines
- Risk assessment capability
- Proactive planning
- Use of scheduling software
- Negotiation tactics
- Task prioritisation
- Telephone etiquette
- Customer rapport-building
- Typing speed and accuracy
References
References available upon request.
Timeline
Bachelor of Science - Forensic Psychology
The Open University
09.2024 -
Scheduler
Ref-Sol
08.2021 - 03.2023
NVQ Level 3 - Business Administration
Dudley College of Technology
09.2019 - 09.2020
Quotations Administrator
Insightuk
08.2018 - 08.2021
GCSEs - English
The Coseley school
01.2000 - 01.2005
NVQ Level 2 - Counselling Skills
The Learning Curve Group