Katie Ellis
Liversedge,West Yorkshire
Summary
I'm a motivated and reliable individual with strong customer service experience across hospitality, retail, and charitable organisations. I thrive in fast-paced environments, enjoy supporting team members, and always aim to deliver a positive customer experience. My creativity and strong work ethic help me handle challenges effectively and contribute to a well-organised, motivated team.
Overview
5
5
years of professional experience
Work history
Shift Manager
Gregg's
02.2025 - Current
- Maintained inventory of 200 sandwiches, ensuring compliance with food safety standards.
- Monitored quality control for all sandwich components to guarantee freshness.
- Recorded food waste to evaluate financial impact and implement cost-reduction strategies.
- Ensured cleanliness and organization in kitchen and dining areas to promote hygiene.
- Reduced unnecessary product usage, maintaining consistent flow of hot food.
- Created staff schedules based on demand hours to minimize labour costs.
Shift Manager
McDonald's
10.2021 - 05.2025
- Managed up to 40 staff daily, delegating tasks and assigning stations for operational efficiency.
- Served hundreds of customers daily at till and drive-through, processing payments and presenting food.
- Cooked and prepared over 1,000 food orders each day to uphold quality standards.
- Maintained a clean and organised kitchen, dining room, and front counter through regular cleaning routines.
- Awarded Employee of the Month; promoted to trainer and subsequently to manager role.
- Trained new staff, ensuring completion of training checklists for each station.
Receptionist
The Mill Outlet
07.2021 - 10.2021
- Addressed customer needs, including complaints and inquiries for assistance.
- Sorted petty cash by accurately counting and recording deductions.
- Organised and distributed clock-in sheets, tracking hours for over 100 staff across multiple locations.
- Managed multiple phone lines, directing calls to appropriate departments in a timely manner.
Education
GCSES -
Spen Valley High School
LiversedgeSkills
- Staff management
- Customer service
- Quality control
- Inventory management
Timeline
Shift Manager
Gregg's
02.2025 - Current
Shift Manager
McDonald's
10.2021 - 05.2025
Receptionist
The Mill Outlet
07.2021 - 10.2021
GCSES -
Spen Valley High School