Katie Eldridge
Milton Keynes
Summary
Strong and professional team leader with excellent communication skills, team management and leadership qualities. Proven to be able to deliver a high customer experience especially within parties. Ensuring to build a positive rapport with staff and customers alongside mentoring all new starters when needed. With a key focus on enhancing guest satisfaction with a personal goal to achieve carer growth.
Overview
1
1
year of professional experience
14
14
years of post-secondary education
Work history
Parties&Rides team leader
360 Play
Milton Keynes, Buckinghamshire
2025.02 - Current
- Facilitated smooth delivery of parties to enhance guest experience.
- Completed regular annual call-backs to secure rebooking's in-store.
- Ensuring a high level of cleanliness throughout the store to improve customer satisfaction.
- Encouraged staff engagement with guests to uphold high standards of customer experience.
- Consistently opening and closing the store to a high standard and completing checks as required.
- Handled customer complaints professionally, ensuring follow-ups where necessary.
- Monitored staff productivity and provided assistance for improvements when needed.
Education
GCSEs - Science
Stantonbury
Milton Keynes 2017.09 - 2022.05
GCSEs - English
Stantonbury campus
Milton Keynes 2017.09 - 2022.05
GCSEs - Performing arts
Stantonbury campus
Milton Keynes 2017.09 - 2022.05
Skills
- Communication skills
- Leadership abilities
- Team management
- Customer service
- Time efficiency
- Sales
- Customer experience delivery
- Collaboration
References
References available upon request.
Timeline
Parties&Rides team leader
360 Play
2025.02 - Current
GCSEs - Science
Stantonbury
2017.09 - 2022.05
GCSEs - English
Stantonbury campus
2017.09 - 2022.05
GCSEs - Performing arts
Stantonbury campus
2017.09 - 2022.05