Katie Edoni

• Pinpoint errors through careful review and consistent quality checks each time.
• Process insurance claims using company policies and addressing customer needs accurately.
• Maintain an organised, up to date office documentation and filing system.
• Support team members by coordinating tasks to hit agreed targets.
• Build and sustain positive relationships with suppliers through regular, professional contact.

• Processed and managed complete claims cycle from initiation to resolution.
• Addressed complaints through calm communication and effective problem-solving daily.
• Met service time and quality standards consistently while handling customer cases.

• Supported CRM databases for precise tracking of client interactions and pipeline outcomes.
• Assisted product development discussions using insights from market feedback.
• Completed regular training and research to keep product knowledge current.
• Used social media platforms to engage prospective clients and build connections.
• Leveraged online tools, including LinkedIn and Sales Navigator, to initiate contact.
• Coordinated training and mentoring of employees to improve team performance.

• Prioritised tasks and managed workloads to use time effectively every day.
• Coordinated clerical tasks for forms, files, and accurate data entry.
• Organised meeting materials and documented relevant activities after each session.

• Temping at locations such as Skills Development Scotland, Arnold Clark, and Henry's Skoda.
• Handled telephone calls, recorded accurate messages, and routed information to personnel.
• Provided friendly greetings and maintained positive, welcoming service throughout visits.

• Processed cash, cheque, and card payments to complete transactions accurately.
• Kept checkout areas clean, tidy, and organised throughout each shift.
• Answered product questions and assisted customers with specific item requests.

Participated in training programme designed to enhance operational efficiency within Tesco.

• Organised paperwork within designated filing areas to protect confidential documents.
• Answered phone calls and completed clerical checks to resolve queries.
• Handled incoming and outgoing post, routing items to relevant departments.
• Maintained senior management diaries to support daily planning.
• Provided administrative support to senior management through diary management and document preparation.

• Resolved tenant queries and concerns, supporting strong day-to-day satisfaction.
• Processed invoice reimbursements and expense reports with complete accuracy and consistency.
• Communicated clearly with tenants and provided support which contributed to a overall posiitive living experience..

• Inputted customer repairs into organisational system using accurate job details daily.
• Answered calls and handled enquiries professionally as part of reception duties.
• Performed debt checks on customers.
• Prepared written communications, documents, and reports, including sign-up packs for new tenants.