Katie Edmonds
Christchurch,Dorset
Summary
Detail-oriented individual with expertise in office administration, customer handling, and recruitment processes. Skilled in billing and invoicing, spreadsheet creation, email management, and word processing. Adept at crisis handling and fostering empathetic communication to enhance workplace efficiency. Committed to leveraging administrative skills to support business growth and operational excellence.
Motivated sales administration professional with extensive experience supporting high-performing sales teams. Completed tasks promptly and accurately to aid department productivity. Liaised professionally with staff and clients to facilitate smooth, open communication channels.
Overview
20
20
years of professional experience
Work history
Sales Administrator
Namgrass
New Milton, Hampshire
06.2024 - Current
- Maintained effective communication between sales and other departments.
- Streamlined order processing systems to maximise efficiency.
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
Operations Supervisor
Namgrass
New Milton, Hampshire
03.2018 - 05.2023
- Oversaw order processing, expediting dispatch timescales.
- Boosted team performance with regular training sessions.
- Ensured regulatory compliance by conducting routine audits.
- Managed stock inventory, ensuring timely fulfilment of customer orders.
Office Manager
Namgrass
New Milton, Hampshire
05.2015 - 05.2017
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Resolved employee conflicts with tactful mediation strategies.
- Managed supplier relationships to secure best pricing and service delivery.
- Updated office policies to reflect changing business needs and regulations.
- Organised staff holiday schedules without disrupting workflow continuity.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
Sales Administrator
Namgrass
New Milton, Hampshire
05.2008 - 05.2015
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
- Handled direct mail campaigns successfully reaching targeted audience.
- Coordinated with the sales team, enhancing overall productivity.
Receptionist
Strands Hair Workshop
New Milton, Hampshire
06.2005 - 05.2008
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Completed data entry tasks whilst adhering to strict deadlines.
Education
A-Levels - Mathematics
The Arnewood School
New Milton, HampshireA-Levels - History
The Arnewood School
New Milton, HampshireA-Levels - Medi Studies
The Arnewood School
New Milton, HampshireSkills
- Empathy in customer handling
- Billing and invoicing
- Office coordination
- Spreadsheet creation
- Recruitment and hiring processes
- Email management
- Crisis handling
- Office administration
- Word processing
Timeline
Sales Administrator
Namgrass
06.2024 - Current
Operations Supervisor
Namgrass
03.2018 - 05.2023
Office Manager
Namgrass
05.2015 - 05.2017
Sales Administrator
Namgrass
05.2008 - 05.2015
Receptionist
Strands Hair Workshop
06.2005 - 05.2008
A-Levels - Mathematics
The Arnewood School
A-Levels - History
The Arnewood School
A-Levels - Medi Studies
The Arnewood School
Similar Profiles
PAULA DAVIES CVPAULA DAVIES CV
Senior Customer Service Advisor at Lloyd's Bank Plc (Christchurch Group)Senior Customer Service Advisor at Lloyd's Bank Plc (Christchurch Group)
Charlotte RossCharlotte Ross
Sales assistant at JollyesSales assistant at Jollyes
Mathi StevensMathi Stevens
Retail Assistant (Work Experience) at Bobby’sRetail Assistant (Work Experience) at Bobby’s
Karen YoungKaren Young
Customer care consultant at MedivetCustomer care consultant at Medivet
Pallavi VaidPallavi Vaid
Sales Administrator at Just Taps LtdSales Administrator at Just Taps Ltd