katie cunningham
Milton Keynes,Buckinghamshire
Summary
Dedicated Owner skilled in developing and maintaining market-leading businesses. Improved goods and services through regular performance analysis, aiding revenue growth. Harnessed new tools and technologies for continued company innovation. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Owner and Director
megasunwellness
Buckingham
05.2016 - Current
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Promoted company products and services on social media to increase brand awareness.
- Created and led successful business culture focused on performance.
- Developed winning sales strategies to drive revenue.
- Navigated complex business challenges and made sound decisions to achieve long-term success.
- Addressed operational inefficiencies, implementing actionable improvements to support business growth.
- Researched market trends and consumer behaviour to support business decision-making.
- Facilitated team-building and morale-boosting activities to support employee satisfaction.
- Conducted annual performance reviews to deliver constructive feedback and promote employee growth.
- Established budgets based on historical, current and forecasted business data.
- Recruited and managed senior staff with focus on delivering clear results.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Assessed operational performance, evaluating KPIs to identify and resolve underperforming areas.
- Implemented company policies and legal guidelines.
- Directed day-to-day work of 4 employees and motivated teams to exceed objectives.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
Senior recruitment consultant
Pertemps
Milton Keynes
02.2013 - 01.2016
- Generated leads through relationship building, establishing strong network within industry.
- Met with clients to understand client needs and expectations.
- Assessed candidate skills and qualifications to match client requirements.
- Market-mapped specific candidate pools for strategic headhunting.
- Advertised job vacancies through online platforms.
- Cultivated new business opportunities through marketing calls, client visits, event presentations and extensive networking.
- Developed strong understanding of client companies' values, work culture, and environment.
- Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
- Negotiated terms of employment for staff and contractor agreements.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
- Established positive relationships with prospective candidates through networking and regular communications.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Demonstrated outstanding headhunting skills to build robust candidate referral network and quality talent pools.
- Informed candidates about interview results and made job offers to successful interviewees.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Briefed candidates about responsibilities, salary and job benefits.
- Attracted top candidates using social media networking.
- Enhanced workplace equality through tactical recruitment and training development.
- Interviewed and hired staff fitting job and team requirements.
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Generated £ 190,000 in sales for the year
- Met and regularly exceeded sales quotas and targets.
- Maintained sales documentation and customer records in company database.
Recruitment consultant
DRC Locums
Milton Keynes
04.2009 - 01.2013
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Advertised job vacancies through online platforms.
- Attracted top candidates using social media networking.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Briefed candidates about responsibilities, salary and job benefits.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
- Used sales and marketing techniques to attract business from client companies.
- Coached candidates through interview process to secure top roles.
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
- Informed candidates about interview results and made job offers to successful interviewees.
- Researched labour market and reported on data related to salary, compensation packages and candidate trends.
- Led payroll teams in verifying prompt, accurate staff and freelancer payments.
Estate agent
Connells
Milton Keynes
01.2008 - 03.2009
- Answered phone calls and emails from potential and existing customers.
- Liaised with property owners and prospective new customers.
- Marketed properties to buyers on waiting lists to increase viewings and offers.
- Coordinated sales through communication with buyers, sellers and solicitors.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Liaiased with solicitors to establish client position and communicated updates to buyers and sellers.
- Updated online platforms with new listings to build buyer interest.
- Showed residential properties and explained features, value and benefits of available homes.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Photographed properties to showcase rooms, features and outdoor spaces.
- Gathered property information using reliable sources.
- Guided homebuyers and sellers through process of short sales.
- Monitored property market trends to accurately anticipate and meet customer demand.
Estate agent
Michael Anthony
Milton Keynes
09.2004 - 12.2007
- Answered phone calls and emails from potential and existing customers.
- Handled day-to-day customer queries, swiftly providing answers and resolving problems for continued satisfaction.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Coordinated sales through communication with buyers, sellers and solicitors.
- Liaiased with solicitors to establish client position and communicated updates to buyers and sellers.
- Updated online platforms with new listings to build buyer interest.
- Showed residential properties and explained features, value and benefits of available homes.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Counselled new buyers to enhance sales opportunities.
- Photographed properties to showcase rooms, features and outdoor spaces.
- Gathered property information using reliable sources.
- Guided homebuyers and sellers through process of short sales.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Liaised with property owners and prospective new customers.
- Marketed properties to buyers on waiting lists to increase viewings and offers.
Education
GCSEs -
Cedars Upper School
Leighton Buzzard 09.2000 - 06.2004
Skills
- Cash handling
- Business administration
- Microsoft Excel
- Strategic Planning
- Project budgeting
- Financial reporting
- Operations management
- Budget forecasting
- Client retention
- Payroll processing
- Sales commission knowledge
- Revenue growth
- Policy development
- Brand management
- Customer Service
- Business development
- Employee management
- Strategies and goals
- Rules and regulations
- Recruiting and hiring
Affiliations
- Gym
- Travelling
- Seeing family and friends
Languages
English
Beginner
References
References available upon request.
Timeline
Owner and Director
megasunwellness
05.2016 - Current
Senior recruitment consultant
Pertemps
02.2013 - 01.2016
Recruitment consultant
DRC Locums
04.2009 - 01.2013
Estate agent
Connells
01.2008 - 03.2009
Estate agent
Michael Anthony
09.2004 - 12.2007
GCSEs -
Cedars Upper School
09.2000 - 06.2004
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