Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteering
Timeline
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Katie Crook

Isle of Man

Summary

I am a dedicated individual currently studying a BA (Hons) in Criminology at Sheffield Hallam University. My work experience in the hospitality sector and corporate environments has allowed me to transfer and enhance a diverse set of skills. I have gained substantial experience collaborating within teams, ranging from my role as a waitress to group-projects at university. Throughout I have shown strong communication, patience and problem-solving. Additionally, I have shown leadership when training new staff members at Filbey's Restaurant and Creechurch Capital. In my most recent role as an Intern at Utmost International, I have developed my ability to time-manage and prioritise whilst learning new software, encountering various challenges to solve. I maintain strong people skills, having interacted with different age ranges from children to the elderly. I am a motivated individual with some volunteering experience, I am eager to enhance my skillset and challenge myself to give back to the community,

Overview

4
4
years of professional experience
1
1
Certification

Work History

Financial Crime Intern

Utmost International
Douglas, Isle of Man
05.2024 - 01.2025
  • Worked Summer and Christmas holiday when home from university
  • Daily tasks included client screening and checks on sanctions/ court orders
  • Due to system upgrades, was able to deal with increased workloads
  • Relied on to pick up tasks for colleagues, enhancing knowledge and compliance process awareness.

Front of House

Filbeys Little Food Shack
, Isle of Man
07.2022 - 07.2024
  • Worked during busy events (TT, Manx Grand Prix, Peel Carnival)
  • Adapted to a new environment after previously working in a resturaunt.
  • Took orders, payments and serving food to customers.
  • Time-managed to prepare food boxes to efficiently save time and get orders out quickly.

Front of house team member

Bungalows and Bears
Sheffield, South Yorkshire
02.2024 - 05.2024
  • Greeted guests, explained and demonstrated digital darts.
  • Assisted guests with queries or requests for optimal guest experience also checking on satisfaction regularly and addressing and solving any issues.
  • Communicated effectively with kitchen and bar staff to ensure timely delivery of food/drinks.
  • Maintained high customer service standards during busy periods.

Operations & Investments Administrator

Creechurch Capital
Douglas , Isle of Man
09.2022 - 08.2023
  • Replying to and organising emails.
  • Completed dealing instructions, emailing them to external investment platforms and placing deals on platforms
  • Use of Microsoft excel to track policies each quarter and placing deals on log of deals.
  • Assisted head of compliance by completing client risk assessments for client base.


Part-time Waitress

Filbeys Resturaunt
Peel, Isle of Man
04.2021 - 07.2022
  • Worked on resturaunt floor and behind bar, ensuring smooth operation and great customer experiencing by communicating and collaborating well with co-workers.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Organised behind the bar, prioritising and managing orders to effectively produce orders quickly.

Education

GCSEs - Physical Education

Queen Elizabeth II High School
Peel, Isle of Man
09.2018 - 08.2020

GCSEs - Geography

Queen Elizabeth II High School
Peel, Isle of Man
09.2018 - 08.2020

GCSEs - Business Studies

Queen Elizabeth II High School
Peel, Isle of Man
09.2018 - 08.2020

GCSEs - English Language

Queen Elizabeth II High School
Peel, Isle of Man
09.2018 - 08.2020

GCSEs - English Literature

Queen Elizabeth II High School
Peel, Isle of Man
09.2018 - 08.2020

GCSEs - Maths

Queen Elizabeth II High School
Peel, Isle of Man
09.2018 - 08.2020

GCSEs - Co-ordinated Science

Queen Elizabeth II High School
Peel, Isle of Man
09.2018 - 08.2020

A-Levels - Sport

Queen Elizabeth II High School
Peel, Isle of Man
09.2020 - 08.2022

A-Levels - Psychology

Queen Elizabeth II High School
Peel, Isle of Man
09.2020 - 08.2022

A-Levels - Geography

Queen Elizabeth II High School
Peel, Isle of Man
09.2020 - 08.2022

Bachelor of Arts - Criminology

Sheffield Hallam University
Sheffield
09.2023 -

Skills

  • Microsoft Office
  • Communication skills
  • Team building
  • Upselling
  • Resilient problem-solver
  • Discretion and confidentiality
  • Organisation and prioritisation

Accomplishments

After my time at Queen Elizabeth II High School, I received the Assistant Headteachers Prize

Certification

Sport Leaders Qualification - I passed this qualification in my first year at sixth form, creating and teaching athletics sessions for year 6 students.

Volunteering

September 2021 - January 2021, I assisted my athletics club with coaching sessions to junior athletes. This was really motivating and rewarding assisting young athletes, which I once was.


Sixth Form - I volunteered throughout my time at sixth form with younger students. I helped run a lunchtime Badminton club, had a break-time duty twice a week and was a Key Stage 3 tutor assistant.

Timeline

Financial Crime Intern

Utmost International
05.2024 - 01.2025

Front of house team member

Bungalows and Bears
02.2024 - 05.2024

Bachelor of Arts - Criminology

Sheffield Hallam University
09.2023 -

Operations & Investments Administrator

Creechurch Capital
09.2022 - 08.2023

Front of House

Filbeys Little Food Shack
07.2022 - 07.2024

Part-time Waitress

Filbeys Resturaunt
04.2021 - 07.2022

A-Levels - Sport

Queen Elizabeth II High School
09.2020 - 08.2022

A-Levels - Psychology

Queen Elizabeth II High School
09.2020 - 08.2022

A-Levels - Geography

Queen Elizabeth II High School
09.2020 - 08.2022

GCSEs - Physical Education

Queen Elizabeth II High School
09.2018 - 08.2020

GCSEs - Geography

Queen Elizabeth II High School
09.2018 - 08.2020

GCSEs - Business Studies

Queen Elizabeth II High School
09.2018 - 08.2020

GCSEs - English Language

Queen Elizabeth II High School
09.2018 - 08.2020

GCSEs - English Literature

Queen Elizabeth II High School
09.2018 - 08.2020

GCSEs - Maths

Queen Elizabeth II High School
09.2018 - 08.2020

GCSEs - Co-ordinated Science

Queen Elizabeth II High School
09.2018 - 08.2020
Katie Crook