Katie Coulson

• Identify potential candidates for the client requirements through active sourcing methods.
• Manage relationships with the hiring managers to understand their recruitment needs and timelines.
• Conduct pre-interview screening calls to assess candidate suitability and interest.
• Formulate effective job descriptions for various roles across industries.
• Sell over the phone to businesses and In person Increasing margins.
• On Call every other week
• Booking over 100 Staff per for current clients

• Maintain a clean and organised bar, enhancing customer satisfaction.
• Recommend drinks to customers, increasing overall sales.
• Provided excellent service to customers, resulting in repeat business.
• Demonstrate knowledge of drink recipes for improved customer experience.

• Supporting the Account team on the day to day running of a busy, fast paced and challenging account

• Attend client design & pre-production meetings twice a week in London. Providing expert advice on, materials and print processes taking and develop high profile POS briefs from the client

• Accurately provide campaign briefs, updates and information to back of house production teams. Support the development of effective teamwork

• Monitor and review status of your and the other AM, projects:- Identifying & Pro-actively key projects that require pre-production meetings, schedules and client management of key dates

Maintain agreed critical paths managing key pinch points or changes to schedules. The escalation/resolution of any issues surrounding campaigns, ensuring that the correct contact within SP are aware of recovery requirements

• Ensure that the Client is clearly informed of relevant costs and actively manage supply of PO's

• Develop 3D CAD and permanent POS/POP briefs

• Develop campaign briefs from designers and accurately brief requirements to SP Production or other sites

• Ensure that briefs are challenged to enable production to be produced effectively in terms of cost &time frames

• Pro-actively work with the client providing experience POS production & implementation

• Prepare and distribute relevant management information if and when required.

Redditch

• Support for account team managing information and approvals through client, retailers and suppliers

• Management of Card FSU's, print and deliveries through SP

• Sourcing 3d items and props with account team for VM and window projects

•Management of information on project budget sheets

• Management of PO's for suppliers

• Invoicing & analysis of margin reports with Finance team

• Management of un-invoiced jobs report with account team

• Taking client brief from Customer Services team

• Costing and estimating Jobs where required

• Converting brief into Manufacturing and Logistics instructions on Tharstern MIS

• Ensuring efficiency of production processes and materials in manufacturing process•

On time & full provision of accurate information to Planning & Optimising team

• Populating Packing sheets for the collation on POS materials in the Warehouse

• Preparing Pick sheets for Packs and allocating despatch labels for deliveries.

• Providing logistics details including volumetric information for vehicle booking

• Diligence and commitment to achieving the Client's SLA requirements.

• Weekly store visits to new stores and implementing the POS with the fitters / client

• Place POS store orders that are received directly from Head Office and from the helpline

• Effectively managed a high volume of inbound and outbound customer calls.

• Addressed and resolved customer product complaints empathetically and professionally.

• Referred unresolved customer grievances to designated departments for further investigation.

• Acted professionally and patiently when addressing negative customer feedback.