Katie Cook
Dursley,Gloucestershire
Summary
A confident problem solver and creative thinker with strong communication skills, demonstrating resilience in overcoming challenges. Experienced in working with autistic individuals and those with learning disabilities, showcasing the ability to develop skills within a team. Committed to leveraging these competencies to drive positive outcomes and foster inclusive environments.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work history
Supporting Manager
Brandon Trust
Gloucester, Gloucestershire
2026.01 - Current
- Enhanced team collaboration with regular team meetings and feedback sessions.
- Identified training needs through regular assessment of staff skills.
- Ensured compliance with health and safety regulations to maintain safe working environment.
- Introduced new care protocols to improve patient safety.
- Recruited and trained staff members for improved service provision.
- Devised strategies for efficient use of resources which led to cost reduction .
- Conducted regular performance reviews, identified areas of improvement in service delivery.
- Managed conflicts amongst staff effectively, fostering a harmonious work environment.
- Established strong relationships with residents' families through clear communication channels.
- Monitored medication administration, reducing incidents of errors.
- Oversaw financial management of the facility, reduced unnecessary expenditures.
- Created individualised care plans, ensuring personalised attention to each resident.
- Maintained detailed records of patients' medical histories; ensured accuracy in documentation.
- Provided emotional support to residents and their families during difficult times.
- Constantly met care quality goals, ensuring optimal staffing levels and skill mix were achieved through effective rota management.
- Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
- Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
- Raised awareness of service by liaising and maintaining partnerships with local community organisations.
- Maintained financial effectiveness of service, ensuring staff costs were within commissioned hours budget.
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
- Oversaw budget, managed expenditures and practised cost-effective measures.
- Implemented strategic decisions for future and growth of care services.
- Expertly translated safeguarding policies into practice within residential setting to enhance protection of service users.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
- Collaborated with local authorities in safeguarding vulnerable patients.
- Set and monitored performance targets for optimised service-user care.
Team Leader
Brandon Trust
Gloucester, Gloucestershire
2015.12 - 2026.01
- Lead a Team of Support Workers
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Developed strategies for improved performance level across the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Reduced staff turnover with an effective motivation strategy.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Encouraged open communication, fostering a positive work culture.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Planned a Rota ensuring there is an safe amount of staff on shift to meet the needs of the people we support, and within the contact hours
- Lead Team meetings
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Monitored health and safety measures for guaranteed compliance.
- Promoted an inclusive culture amongst staff, improved morale and teamwork.
- Minimised complaints through proactive management of resident concerns and expectations.
- Established strong relationships with families to improve communication and trust.
- Implemented safety protocols, maintained a secure environment for residents and staff.
- Handled emergencies calmly, implemented appropriate response measures swiftly ensuring minimum disruption to normal operations.
- Addressed performance issues promptly to maintain high standards within the team.
- Improved patient care by implementing effective care plans and monitoring their progress.
- Developed and updated personalised care plans suitable for patient needs.
- Interacted with healthcare providers to manage patient treatments.
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
Support worker
Brandon Trust
Gloucester, Gloucestershire
2001.06 - 2015.12
- Supported daily living skills training which increased client self-sufficiency.
- Helped achieve patient independence through guided tasks and activities.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Provided transportation for medical appointments, ensuring timely arrival.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Actively listened to client concerns thus creating a comforting environment.
- Assisted with mobility issues enabling easier movement around the home.
- Assisted in maintaining a clean environment for improved client health.
- Assured safety measures were met to prevent falls or accidents.
- Prepared nutritious meals that met special dietary needs of clients.
- Administered medication according to schedule, promoting optimal health outcomes.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
Education
Level 3 Team Leader or Supervisor AP03 - Health Care
Innovate Awarding
Gloucestershire 2022.03 - 2023.07
Skills
I am a confident problem solver and creative thinker with strong communication skills
Show resilience in overcoming challenges
Have experience working with autistic people and/or people with learning disabilities
Demonstrate the ability to develop skills within a team
Timeline
Supporting Manager
Brandon Trust
2026.01 - Current
Level 3 Team Leader or Supervisor AP03 - Health Care
Innovate Awarding
2022.03 - 2023.07
Team Leader
Brandon Trust
2015.12 - 2026.01
Support worker
Brandon Trust
2001.06 - 2015.12