Katie Collings

As Project Coordinator at Thames Valley Controls Ltd, I coordinate multiple projects simultaneously, ensuring they are delivered on time, within scope, and to a high standard. My responsibilities include managing schedules, resources, labour, subcontractors, materials, and stock, as well as maintaining all associated documentation and project plans. I lead pre-start meetings, monitor progress against key milestones, and provide regular updates to internal teams and customers.

I act as the main point of contact for clients, handling queries, attending meetings, and ensuring clear communication throughout the project lifecycle. I also provide day-to-day support to engineers and facilitate effective information flow between departments.

In addition to core project coordination duties, I lead a wide range of continuous improvement initiatives aimed at increasing efficiency, reducing costs, and enhancing customer service. These include developing KPI dashboards and automated reporting tools, creating Excel solutions, and delivering system enhancements across a variety of ERP and CRM systems. Key projects have included customer service dashboards, waste reduction initiatives, contract profitability reporting, and process standardisation across the business.

• Provided confidential support to individuals facing mental health crises and emotional distress, helping them navigate overwhelming situations.
• Completed specialist training in crisis intervention, active listening, and risk assessment.
• Support texters in exploring their thoughts and feelings and identifying practical coping strategies.
• Demonstrated empathy, compassion, and sound judgment in assisting vulnerable individuals, fostering a supportive environment.
• Maintain clear and professional written communication in high-pressure situations.
• Work within safeguarding procedures and confidentiality guidelines.
• Developed strong interpersonal, problem-solving, and de-escalation skills.
• Contributed to national mental health charity by delivering immediate support to people in crisis, enhancing overall service effectiveness.

• Maintained accurate records in simPRO, SYSPRO, and Solarvista, ensuring up-to-date contract dates, product specifications, and customer information for operational efficiency.
• Provided customer support for lift controllers and remote monitoring equipment, coordinating communication between customers and engineers.
• Raised and managed service callouts to ensure issues were responded to quickly and resolved efficiently.
• Created and maintained service contracts for customers and lift companies, ensuring compliance and clarity in service agreements.
• Processed sales orders and invoices in SYSPRO, including pricing and order details.
• Maintained project spreadsheets tracking sales figures, costs, and installation dates.
• Collaborated with internal teams, customers, and field engineers nationwide to facilitate seamless operations and effective communication.

• Processed payroll, ensuring accurate and timely payments to employees through meticulous management of timesheets and wage calculations.
• Entered and maintained large volumes of data across company systems with a high degree of accuracy and attention to detail.
• Utilised various business software for effective data management and reporting, enhancing day-to-day administrative operations.
• Managed confidential employee and business information with professionalism and discretion.
• Prioritised multiple tasks effectively, ensuring deadlines were met in a fast-paced environment.
• Supported general administrative functions, contributing to the maintenance of efficient office operations.
• Developed strong organisational, communication, and multitasking skills.
  

• Maintain exceptional standards of cleanliness and hygiene in kitchen and dining areas.
• Maintained cleanliness of kitchen equipment to uphold hygiene standards and support meal service.
• Supported kitchen operations during busy service periods by assisting with food preparation and ensuring timely service.
• Prepare dining areas and dress tables to a high standard to ensure an excellent guest experience.
• Provide professional table service during dinners, parties, christenings, and other special events.
• Provided friendly, attentive customer service to enhance guest satisfaction in a fast-paced environment.
• Work effectively as part of a team to ensure smooth and efficient event operations.
• Demonstrate strong time management, organisation, and interpersonal skills.