Katie Clode
Cardiff
Summary
Dedicated and passionate administrator, highly effective in undertaking administrative tasks to assist the manager.
Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
24
24
years of professional experience
11
11
years of post-secondary education
Work History
Teaching Assistant
Ton-Yr-Ywen Primary School
Cardiff
09.2014 - 04.2024
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Offered students personalised support during in-class activities and interventions for additional learning needs.
- Encouraged students to work together to complete projects and solve problems.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Oversaw students during breaks to maintain safe environment.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
- Applied student assessment information to personalise support for students struggling with assignments.
- Recommended additional materials and resources to improve student skills.
- Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
- Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
- Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
- Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
- Attended to younger children's basic physical needs and assisted in development of personal skills.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Cultivated close working relationships with students, teaching staff and parents.
- Provided safe, stimulating classroom environments to maximise student engagement and attainment.
- Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
Safety Steward
Wales Millennium Stadium
Cardiff
11.2012 - 04.2016
- Welcomed attendees and promptly resolved queries.
- Managed crowd and coordinated directional movements to maintain overall safety.
- Interacted with guests and staff to build rapport.
- Controlled access to property at set points and managed queues.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Reported incidents to security team for resolution.
- Delivered smooth events with proactive crowd and traffic control.
- Maintained clean, sanitary and hazard-free work space.
- Communicated with and effectively supported guests of all backgrounds.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Responded to safety incidents and possible criminal offenses to contain and support.
- Checked visitor bags for disallowed and dangerous items.
- Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
Office Manager, Personal Assistant
Clodes Solicitors
Cardiff
01.2010 - 08.2012
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Prepared vendor invoices and processed incoming payments.
- Oversaw office inventory ordering, requisitions and stocking.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Processed invoices and purchase orders with high attention to detail.
- Coordinated and maintained impressive office organisation to keep facilities efficient, organised and professional.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Managed high volumes of correspondence with excellent record-keeping and minimal response times.
- Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
- Processed invoices and financial data with strong eye for detail.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed database to maintain updated records and accuracy.
- Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Created and submitted progress reports to upper management.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Collaborated and clearly communicated across teams to achieve consistent service delivery.
- Negotiated with vendors to minimise costs and improve service delivery.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimised finance and accounting systems to minimise processing times.
- Updated records with employee status, personal information and agreement term changes.
- Kept physical and electronic personnel files regularly updated for accurate records.
Safety Steward
Motorpoint Arena
Cardiff
10.2010 - 10.2011
- Welcomed attendees and promptly resolved queries.
- Managed crowd and coordinated directional movements to maintain overall safety.
- Interacted with guests and staff to build rapport.
- Controlled access to property at set points and managed queues.
- Reported incidents to security team for resolution.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Delivered smooth events with proactive crowd and traffic control.
- Maintained clean, sanitary and hazard-free work space.
- Communicated with and effectively supported guests of all backgrounds.
- Assessed sites before events to identify potential risks or challenges.
- Handled special needs of children, elderly and individuals with disabilities.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- De-escalated and resolved conflicts with firm and professional style.
- Responded to safety incidents and possible criminal offenses to contain and support.
- Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
- Checked visitor bags for disallowed and dangerous items.
- Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
Lettings Administrator, Accounts manager
CPS Homes
Cardiff
03.2008 - 12.2009
- Managed multiple rental properties with outstanding planning and organisation.
- Communicated terms and conditions to prospective buyers or tenants.
- Carried out reference and credit checks on new clients.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Drafted leasing and sale agreements for tenant signing.
- Liaised with property owners and prospective new customers.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Managed customer relationships to achieve high satisfaction rate.
- Developed professional relationships with clients to build trust, respect and reliability.
- Prepared monthly reports, account reconciliations and financial statements.
- Registered customer information on database to maintain accurate records.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Sales Team Leader, shop assistant
Laura Ashley
Cardiff
12.2006 - 12.2009
- Motivated team members to exceed established sales targets, creating incentives to increase morale.
- Worked energetically to maintain efficient operations during peak trading hours.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Operated cash registers with accuracy and processed cash and card transactions.
- Allocated teams, materials and calendar space for individual projects.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Guided customers to locate products or alternative items.
- Completed opening and closing duties in line with established schedule.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Delivered personalised customer service with a smile to promote return custom.
- Tagged products quickly and accurately with price tags and stickers.
- Updated product labelling and pricing to reflect discounts and offers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Organised displays to promote inventory and encourage customer purchases.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Totalled bills using maths skills and maintained accurate till count.
- Managed customer lines for minimum wait times and high satisfaction.
- Built rapport with new and existing customers to boost client retention.
- Received and processed product returns.
- Promoted customer loyalty scheme at checkout.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Office Administrator
Clodes Solicitors
Cardiff
09.2003 - 11.2006
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Managed database to maintain updated records and accuracy.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
Shop Assistant
Hennes & Mauritz (H&M)
Cardiff
09.2000 - 08.2003
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Guided customers to locate products or alternative items.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Tagged products quickly and accurately with price tags and stickers.
- Boosted product sales by offering selection guidance to customers.
- Carried out active selling from initial customer greeting.
- Received and processed product returns.
- Promoted customer loyalty scheme at checkout.
Education
Using Language Links Infant & Junior
SLCN
Cardiff 09.2022 - 09.2022
Speech & Language Links
Cardiff Council Education Services
Cardiff 05.2018 - 05.2018
Education
Cardiff Educational Services
Cardiff 03.2018 - 03.2018
CACHE Level 2 - Supporting Teaching & Learning in Schools
Cardiff and Vale College (Coleg Caerdydd a’r Fro)
Cardiff 09.2014 - 07.2015
CACHE Level 1 - Supporting Teaching & Learning in Schools
Cardiff and Vale College (Coleg Caerdydd a’r Fro)
Cardiff 09.2012 - 07.2013
Bachelor of Arts - Business Management
UWIC
Cardiff 09.2001 - 07.2002
Higher National Diploma - Business
UWIC
Cardiff 09.2000 - 07.2002
A-Levels -
Llanishen High School
Cardiff 09.1998 - 07.2000
GCSEs -
Llanishen High School
Cardiff 09.1993 - 07.1998
Skills
Organised and adaptable individual with vast personal assistant and administrative experience in different settings to include offices, retail, events venues and s local primary school carrying out interventions
My attention to detail and excellent time management skills mean that every task is completed efficiently and to the highest possible standard
Passionately driven with a calm and patient nature, whilst being able to work effectively under pressure, focusing on the task in hand
Excellent communication skills, both verbal and written Can work well independently one's own initiative, however can work proficiently within a team
Affiliations
- I have a keen interest in my sons football team. I am also currently adapting my range of skills to include evening maths classes and art classes with my daughter.
References
References available upon request.
Timeline
Using Language Links Infant & Junior
SLCN
09.2022 - 09.2022
Speech & Language Links
Cardiff Council Education Services
05.2018 - 05.2018
Education
Cardiff Educational Services
03.2018 - 03.2018
Teaching Assistant
Ton-Yr-Ywen Primary School
09.2014 - 04.2024
CACHE Level 2 - Supporting Teaching & Learning in Schools
Cardiff and Vale College (Coleg Caerdydd a’r Fro)
09.2014 - 07.2015
Safety Steward
Wales Millennium Stadium
11.2012 - 04.2016
CACHE Level 1 - Supporting Teaching & Learning in Schools
Cardiff and Vale College (Coleg Caerdydd a’r Fro)
09.2012 - 07.2013
Safety Steward
Motorpoint Arena
10.2010 - 10.2011
Office Manager, Personal Assistant
Clodes Solicitors
01.2010 - 08.2012
Lettings Administrator, Accounts manager
CPS Homes
03.2008 - 12.2009
Sales Team Leader, shop assistant
Laura Ashley
12.2006 - 12.2009
Office Administrator
Clodes Solicitors
09.2003 - 11.2006
Bachelor of Arts - Business Management
UWIC
09.2001 - 07.2002
Shop Assistant
Hennes & Mauritz (H&M)
09.2000 - 08.2003
Higher National Diploma - Business
UWIC
09.2000 - 07.2002
A-Levels -
Llanishen High School
09.1998 - 07.2000
GCSEs -
Llanishen High School
09.1993 - 07.1998
Similar Profiles
Ryan De AzevedoRyan De Azevedo
Fast Food Restaurants at Finished Primary School And High School To Yr 11Fast Food Restaurants at Finished Primary School And High School To Yr 11
Sable BoothSable Booth
Sales Associate at Bon Ton Studio/Bon Ton BabySales Associate at Bon Ton Studio/Bon Ton Baby
Christopher SanchezChristopher Sanchez
Server at Ton Ton Ramen & YakitoriServer at Ton Ton Ramen & Yakitori