Katie Clarke

As Team Leader, my primary responsibility is to support, develop and lead a team, ensuring a motivational approach is maintained towards both colleagues and work. I possess a good knowledge of technology which aids in the efficient organisation and methodical execution of tasks. My role requires a flexible and adaptable attitude, ensuring i can respond effectively to changing circumstances. I lead with an empathetic and supportive approach, fostering a positive team environment. I assist in the organisation and allocation of duties, ensuring that cleaning standards are monitored and maintained. Additionally, i supervise the smooth and efficient running of duties across 17 lodges, ensuring they are kept to an excellent standard and achieving set targets. I complete regular performance reviews to identify areas of improvement for each team member.

I am responsible for ensuring guests have a positive dining experience by welcoming them warmly and taking their orders with precision. This is especially important when dealing with food allergies and intolerances. Handling payments efficiently and address any customer complaints with patience and friendliness, ensuring a successful resolution. My role requires excellent communication skills, working well within a team, collaborating with colleagues to maintain a seamless work flow.

As Cabin Manager I was responsible for the safety, welfare and comfort of over 220 passengers and crew. I ensured full compliance with aviation safety protocols and regulations at all times. This role helped to grow my leadership skills especially during first aid emergencies and managing disruptive passenger situations. I demonstrated excellent communication skills and the ability to manage high-pressure situations with professionalism and composure. To ensure on time departures I collaborated effectively with internal and external companies such as dispatch teams, boarding gate staff, caterers, flight deck and crew scheduling. Being proactive and punctual helped me to meet key operational targets and including on-time departures and in-flight sale goals. I was responsible for completing all mandatory reports, including those related to medical incidents, safety concerns, compulsory customs paperwork and passenger orders. I maintained a strong working knowledge of GDPR and ensured passenger data was handled in compliance with data regulations. Successfully passed rigorous annual safety and first aid examinations to maintain certification to fly.