Katie Chapman
Plymouth,Devon
Summary
Dedicated and experienced professional with 22 years of experience at Royal Mail, specializing in operational efficiency, team leadership and warehouse operations. Proficient in data entry within company systems with proven ability to monitor team performance, provide coaching, and implement strategies to enhance team efficiency. Skilled in operating warehouse machinery, mail sorting, unloading mail vans, and scanning mail within strict time constraints to meet delivery deadlines. Adept at working in fast-paced environments while upholding high standards of accuracy and efficiency. Strong attention to detail, time management and a reliable team player with a proactive approach to problem-solving and process improvement.
Overview
22
22
years of professional experience
Work History
Warehouse processor
Royal Mail
Plymouth, Devon
10.2024 - Current
- Trained on warehouse conveyor belts/ parcel and letter machinery.
- Unloaded mail vans and sorted letters/parcels into designated compartments.
- Inspected parcels for damage or defects before processing.
- Used PDA scanners to track and process mail efficiently.
- Ability to work independently and as part of a team.
- Maintained a clean and hazard-free workspace to ensure safety.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displayed energy and enthusiasm in fast-paced environment.
- Knowledge of warehouse safety procedures and manual handling.
Data Entry
Royal Mail
Plymouth, Devon
03.2003 - 10.2024
- Provided accurate data entry services, enhancing overall operational efficiency.
- Ensured correct data entry by meticulously checking and cross-verifying details.
- Achieved consistent accuracy whilst managing high volumes of data entry tasks.
- Handled data entry tasks accurately, enhancing database reliability.
- Ability to touch type whilst inputting data within a timed deadline.
- Maintained focus while working on repetitive tasks for extended periods independently.
Team coach
Royal Mail
Plymouth, Devon
09.2006 - 09.2007
- Led a team of 40 employees in an office environment, focusing on identifying and minimizing data entry errors.
- Provided targeted coaching and guidance to enhance team productivity and maintain efficiency.
- Conducted performance reviews to identity areas for improvement and potential development opportunities.
- Implemented structured training sets, achieving 100% accuracy in data entry.
Education
IAO level 2 certificate in IT user skills (ITQ)
Innovate Awarding
Plymouth 05.2022
IT user skills
NOCN
Plymouth 09.2015
GCSEs - Level 1 in adult numeracy
EDI
Plymouth 06.2011
GCSEs - Level 2 certificate in adult literacy
EDI
Plymouth06.2011
Skills
- Calm under pressure
- Communication skills
- Attention to detail
- Ability to operate warehouse equipment
- Good computer skills
- Trained on parcel machines & letter sequence machines
- Scanning letters/parcels using PDA's
- Unloading mail vans
- Sorting letters into relevant compartments
- Strong work ethic
Timeline
Warehouse processor
Royal Mail
10.2024 - Current
Team coach
Royal Mail
09.2006 - 09.2007
Data Entry
Royal Mail
03.2003 - 10.2024
IAO level 2 certificate in IT user skills (ITQ)
Innovate Awarding
IT user skills
NOCN
GCSEs - Level 1 in adult numeracy
EDI
GCSEs - Level 2 certificate in adult literacy
EDI
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