KATIE BRENSON

• Overseeing operations of events in two licensed theatres with capacities up to 250 including live music shows, theatrical shows and art gallery events.
• Leading a dynamic team of 14-18 year-old students, inspiring young creatives and implementing industry standards.
• Maintaining high standards and upheld reputation of school during events.
• Safeguarding young people while liaising with contracted staff on duty.

Stock and Operations:

• Maintaining optimal stock levels across four bars in a 1000-seat venue.
• Developed and implemented an efficient stock-taking system using Excel and EPOS integration.
• Established daily stock recording processes in collaboration with food and beverage manager.
• Conducted investigations into discrepancies in beverage and merchandise stock levels.
• Managed cellar operations, including manual handling of stock and reorganisation of deliveries.

Cover Bar Manager

• Managing Cash Handling procedures, calculating daily takings reconciling and accurately reporting takings for auditing purposes.
• Handling Customer complaints effectively whilst upholding our license agreements.
• Fostering a strong team environment through encouragement and strong relationships.
• Locking up and alarming a large venue at the end of the night.

FOH Bartender/Barista

• Providing exceptional service at one of four bars to 1000 patrons each evening.
• Ensuring cleanliness of bar areas and equipment to uphold hygiene standards.
• Skilled knowledge of wine and cocktails.
• Maintain and operate espresso machines and creating exact customer requests and preferences with a high level of skill in latte art.

Stage Door Keeper:

• Provided a welcoming environment for staff and guests, including high-profile individuals.
• Managed sign-in procedures to account for everyone in case of emergencies.
• Efficiently organised mail and lost property to streamline operations.
• Handled stage door communications, routing calls to appropriate departments.
• Executed role calls during evacuations for enhanced safety measures.

Fire Officer:

• Acted as on-call fire officer during shows, safeguarding all theatre occupants.
• Ensured unobstructed exits and proper placement of firefighting equipment.
• Investigating any alerts from the fire panel.
• Coordinated with London Fire Brigade regarding any alerts from the fire panel.

• Interpreted briefs via phone and email, presenting accurate options from database promptly.
• Onboarded new locations and updated website via WordPress while reflecting changes in back office.
• Managed workload to handle up to 40 enquiries simultaneously.
• Drove sales growth through outbound calls to existing and prospective clients.
• Negotiated competitive rates with clients and locations.
• Organised site visits for location assessments.
• Briefed and debriefed owners and clients on shoot specifics accurately.
• Updated business operating software with job details consistently.

• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
• Achieved consistently high sales averages by constantly upselling guests on premium liquors
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits
• Turned over between 200-250 patrons daily.

• Arranged sales between buyers and sellers, acting as a representative for one or the other as needed
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product
• Prepared contracts and related documentation according to strict standards.

• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees
• Upskilled staff through targeted training opportunities, enhancing team capabilities
• Consistently exceeded productivity targets by monitoring and improving individual and team performance
• Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.