Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Katie Birkinshaw

Bangor,United Kingdom

Summary

I offer exceptional customer service skills from working in a fast paced, busy environment that dealt with a high volume of orders and often was preforming under pressure. This included maintaining café cleanliness, stocks, and machines while serving and cash handling while maintaining composure and a friendly face to assist customers with high quality food and service to make their meal and experience enjoyable. Through this I gained valuable teamwork communication and flexibility skills in multiple different kitchen tasks including food prep.

Overview

6
6
years of professional experience

Work history

Catering assistant

Snowdon Mountain Railway- Heritage Attractions
Llanberis, Gwynedd
05.2025 - Current
  • Collaborated with other team members for smooth catering operations during events.
  • Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
  • Handled cash transactions with customers, maintaining integrity and accuracy at all times.
  • Provided excellent customer service, ensuring guest satisfaction.

Volunteer

Longsight Church of the Nazarene
Manchester, Manchester
11.2019 - 12.2022

Through the Duke of Edinburgh's Award Scheme, I volunteered at my local church on an informal regular basis in a variety of roles from, Wednesday Afternoon English Learning Cafes and children's groups. Through these experiences I gained skills including planning and executing educational lessons to communicating with vulnerable members of society whose first language was not English to help them become more proficient in the language.

  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Helped to create a safe space in which learners were assisted with any communication problems they had

Education

Bachelor of Science - Marine Biology and Oceanography

Bangor University
Bangor
09.2023 -

A Levels -

Trinity Sixth Form
Manchester
07.2023

GCSEs -

Trinity CofE High School
Manchester
07.2021

Skills

  • Coding (RStudio)

Including Data Statistics presentation and analysis

  • Calm under pressure
  • Communication skills
  • Food safety standards compliance
  • Commercial kitchen equipment operation
  • Cash handling
  • Customer Service
  • Stock management
  • Food preparation
  • Health and safety proficient
  • Fire safety training
  • Microsoft technologies

Including Word, Publisher, PowerPoint, Excel, Teams, Outlook etc

Affiliations

  • Playing Rugby
  • Amateur Photography

Accomplishments

Gold Duke of Edinbrugh Award

References

References available upon request.

Timeline

Catering assistant

Snowdon Mountain Railway- Heritage Attractions
05.2025 - Current

Bachelor of Science - Marine Biology and Oceanography

Bangor University
09.2023 -

Volunteer

Longsight Church of the Nazarene
11.2019 - 12.2022

A Levels -

Trinity Sixth Form

GCSEs -

Trinity CofE High School
Katie Birkinshaw