Katie Adams
Ballymena,Antrim
Summary
Dedicated professional with extensive knowledge in food safety regulations and hygiene standards compliance. Experienced in hospitality with focus on customer service. Specializing in creating welcoming environment that enhances dining experience, utilizing interpersonal skills and knowledge of food and beverages. Known for multitasking abilities and quick problem-solving, ensuring seamless operation and customer satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Shop assistant
Bonita Boutique
Ballyclare, Antrim and Newtownabbey
2024.04 - Current
- Handled cash register efficiently, ensuring accurate transactions.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Collaborated effectively with team members during busy periods.
- Greeted every customer warmly, promoting friendly atmosphere.
- Maintained clean, appealing shop environment for comfortable shopping experience.
Waitress
The thatch inn
Ballymena, Mid and East Antrim
2021.06 - Current
- Used professional communication skills to resolve customer complaints.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Met special dietary requests with careful preparation and presentation of dishes.
- Collaborated with kitchen staff to ensure order accuracy.
- Enhanced guest satisfaction through attentive and prompt service.
- Maintained clean and organised dining area for customer comfort.
- Assisted chefs with food prep tasks to speed up service.
- Prepared food items as per orders, maintaining taste consistency and quality standards.
Education
GCSEs -
Dunclug College
Ballymena, Mid and East Antrim 2018.09 - 2020.06
A-Levels -
Dunclug Colleeg
Ballymena, Mid and East Antrim 2020.09 - 2022.06
Certificate of Higher Education - Animals Science
Northern Regional Colleeg
Ballymoney, Causeway Coast and Glens 2022.09 - 2024.06
Skills
- Food safety regulations
- Adapting to busy periods
- Hygiene standards compliance
- Patience and tolerance
- Cash handling
- POS Systems
- Food preparation
- Food hygiene knowledge
- Excellent customer service
Timeline
Shop assistant
Bonita Boutique
2024.04 - Current
Certificate of Higher Education - Animals Science
Northern Regional Colleeg
2022.09 - 2024.06
Waitress
The thatch inn
2021.06 - Current
A-Levels -
Dunclug Colleeg
2020.09 - 2022.06
GCSEs -
Dunclug College
2018.09 - 2020.06