Summary
Overview
Work History
Education
Skills
Timeline
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Katie Adams

Ballymena,Antrim

Summary

Dedicated professional with extensive knowledge in food safety regulations and hygiene standards compliance. Experienced in hospitality with focus on customer service. Specializing in creating welcoming environment that enhances dining experience, utilizing interpersonal skills and knowledge of food and beverages. Known for multitasking abilities and quick problem-solving, ensuring seamless operation and customer satisfaction.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Shop assistant

Bonita Boutique
Ballyclare, Antrim and Newtownabbey
04.2024 - Current
  • Handled cash register efficiently, ensuring accurate transactions.
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Collaborated effectively with team members during busy periods.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Maintained clean, appealing shop environment for comfortable shopping experience.

Waitress

The thatch inn
Ballymena, Mid and East Antrim
06.2021 - Current
  • Used professional communication skills to resolve customer complaints.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Maintained clean and organised dining area for customer comfort.
  • Assisted chefs with food prep tasks to speed up service.
  • Prepared food items as per orders, maintaining taste consistency and quality standards.

Education

GCSEs -

Dunclug College
Ballymena, Mid and East Antrim
09.2018 - 06.2020

A-Levels -

Dunclug Colleeg
Ballymena, Mid and East Antrim
09.2020 - 06.2022

Certificate of Higher Education - Animals Science

Northern Regional Colleeg
Ballymoney, Causeway Coast and Glens
09.2022 - 06.2024

Skills

  • Food safety regulations
  • Adapting to busy periods
  • Hygiene standards compliance
  • Patience and tolerance
  • Cash handling
  • POS Systems
  • Food preparation
  • Food hygiene knowledge
  • Excellent customer service

Timeline

Shop assistant

Bonita Boutique
04.2024 - Current

Certificate of Higher Education - Animals Science

Northern Regional Colleeg
09.2022 - 06.2024

Waitress

The thatch inn
06.2021 - Current

A-Levels -

Dunclug Colleeg
09.2020 - 06.2022

GCSEs -

Dunclug College
09.2018 - 06.2020

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Katie Adams