Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic

Katie Abernethy-Beresford

Gosport

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Office Administrator

Mark Websters Designs
Nottinghamshire
09.2010 - 08.2011
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales Assistant

Birds Derby
Derbyshire
06.2008 - 09.2010
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established rapport with customers using active listening and interpersonal skills.
  • Stayed current on company offerings and industry trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Contributed to team objectives in fast-paced environment.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Sales Assistant

Birds Derby
Derbyshire
09.2004 - 09.2008
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Achieved or exceeded company-defined sales quotas.

Bartender

Plug Nightclub
Sheffield
09.2007 - 01.2008
  • Served high customer volumes during special events, nights, and weekends.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.

Warehouse Operator

Thorntons
Derbyshire
07.2004 - 09.2004
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Packed chocolates on a production line whilst monitoring quality of products.

Education

Bachelor of Science - Psychology

The Open University
Milton Keynes
10.2020 - Current

MPlan - Master of Planning - Planning And Transport

Sheffield Hallam University
Sheffield
09.2006 - 07.2010

Skills

Inbound phone call handling

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Additional Information

I have taken time out of my career to focus on bringing up my family. During this time I have used my photography skills to provide a photography service to various businesses and individuals, including photographing an awards night for the National Trust and multiple Weddings. As well as baby and toddler events. I now run a small Etsy business and I am studying a degree with the Open University. Whilst I have been out of the formal workplace, I have used this time to enhance a whole range of skills related to these activities.

Interests

Photography

Art/Digital Illustration

Walking/Exploring the Outdoors

Reading

Timeline

Bachelor of Science - Psychology

The Open University
10.2020 - Current

Office Administrator

Mark Websters Designs
09.2010 - 08.2011

Sales Assistant

Birds Derby
06.2008 - 09.2010

Bartender

Plug Nightclub
09.2007 - 01.2008

MPlan - Master of Planning - Planning And Transport

Sheffield Hallam University
09.2006 - 07.2010

Sales Assistant

Birds Derby
09.2004 - 09.2008

Warehouse Operator

Thorntons
07.2004 - 09.2004

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Katie Abernethy-Beresford