Photography
Katie Abernethy-Beresford
Gosport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Office Administrator
Mark Websters Designs
Nottinghamshire
09.2010 - 08.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Assistant
Birds Derby
Derbyshire
06.2008 - 09.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Assistant
Birds Derby
Derbyshire
09.2004 - 09.2008
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
Bartender
Plug Nightclub
Sheffield
09.2007 - 01.2008
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
Warehouse Operator
Thorntons
Derbyshire
07.2004 - 09.2004
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Packed chocolates on a production line whilst monitoring quality of products.
Education
Bachelor of Science - Psychology
The Open University
Milton Keynes 10.2020 - Current
MPlan - Master of Planning - Planning And Transport
Sheffield Hallam University
Sheffield 09.2006 - 07.2010
Skills
Inbound phone call handling
Additional Information
I have taken time out of my career to focus on bringing up my family. During this time I have used my photography skills to provide a photography service to various businesses and individuals, including photographing an awards night for the National Trust and multiple Weddings. As well as baby and toddler events. I now run a small Etsy business and I am studying a degree with the Open University. Whilst I have been out of the formal workplace, I have used this time to enhance a whole range of skills related to these activities.
Interests
Art/Digital Illustration
Walking/Exploring the Outdoors
Reading
Timeline
Bachelor of Science - Psychology
The Open University
10.2020 - Current
Office Administrator
Mark Websters Designs
09.2010 - 08.2011
Sales Assistant
Birds Derby
06.2008 - 09.2010
Bartender
Plug Nightclub
09.2007 - 01.2008
MPlan - Master of Planning - Planning And Transport
Sheffield Hallam University
09.2006 - 07.2010
Sales Assistant
Birds Derby
09.2004 - 09.2008
Warehouse Operator
Thorntons
07.2004 - 09.2004