Photography
Katie Abernethy-Beresford
Gosport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Office Administrator
Mark Websters Designs
Nottinghamshire
09.2010 - 08.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Assistant
Birds Derby
Derbyshire
06.2008 - 09.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Assistant
Birds Derby
Derbyshire
09.2004 - 09.2008
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
Bartender
Plug Nightclub
Sheffield
09.2007 - 01.2008
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
Warehouse Operator
Thorntons
Derbyshire
07.2004 - 09.2004
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Packed chocolates on a production line whilst monitoring quality of products.
Education
Bachelor of Science - Psychology
The Open University
Milton Keynes 10.2020 - Current
MPlan - Master of Planning - Planning And Transport
Sheffield Hallam University
Sheffield 09.2006 - 07.2010
Skills
Inbound phone call handling
Managing office supply inventory
Time management
Administrative support
Office administration
Retail experience
Cash Handling
Cash register operation
Critical Thinking
Data Entry
Active Listening
Additional Information
I have taken time out of my career to focus on bringing up my family. During this time I have used my photography skills to provide a photography service to various businesses and individuals, including photographing an awards night for the National Trust and multiple Weddings. As well as baby and toddler events. I now run a small Etsy business and I am studying a degree with the Open University. Whilst I have been out of the formal workplace, I have used this time to enhance a whole range of skills related to these activities.
Interests
Art/Digital Illustration
Walking/Exploring the Outdoors
Reading
Timeline
Bachelor of Science - Psychology
The Open University
10.2020 - Current
Office Administrator
Mark Websters Designs
09.2010 - 08.2011
Sales Assistant
Birds Derby
06.2008 - 09.2010
Bartender
Plug Nightclub
09.2007 - 01.2008
MPlan - Master of Planning - Planning And Transport
Sheffield Hallam University
09.2006 - 07.2010
Sales Assistant
Birds Derby
09.2004 - 09.2008
Warehouse Operator
Thorntons
07.2004 - 09.2004