Katia El-Housseini
City of London
Summary
Offering strong foundation in customer service and communication, with keen ability to build rapport and understand customer needs. Knowledgeable about product displays, sales techniques, and maintaining positive shopping experience. Ready to use and develop problem-solving, teamwork, and time management skills in catering and retail roles. One of my key strengths is adaptability, I am able to pick up new concepts comfortably and I am able to thrive under intensely high-pressured environments.
Overview
3
3
years of professional experience
Work history
Confectionery salesperson
Shamsin Bakery
Park Royal, London
05.2024 - 11.2024
- Collaborated with team members to ensure timely restocking of popular confectionery items.
- Engaged customers in conversations to enhance their shopping experience and encourage repeat visits.
- Participated in training sessions to learn about new products and sales techniques.
- Prepared invoices for customers with large orders or special sales types.
Merchant
Jamaican Smokehouse
Soho, London
10.2023 - 03.2024
- Engaged with customers to understand their preferences and provide tailored recommendations.
- Established a strong rapport with customers through excellent communication skills.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Provided excellent customer service , fostering repeat business.
Restaurant waiter
The drum
Isleworth, London
01.2023 - 10.2023
- Assisted customers with menu selections and provided exceptional service throughout dining experience.
- Coordinated with kitchen staff to ensure timely and accurate food delivery to customers.
- Supported team members during busy periods by efficiently managing multiple tables at once.
- Performed closing duties including cleaning and preparing tables for next day's service.
Care assistant
Bluebird Care
Hanworth, London
03.2022 - 11.2022
- Assisted individuals with daily living activities, ensuring comfort and dignity throughout care process.
- Collaborated with multidisciplinary teams to deliver comprehensive care and enhance client wellbeing.
- Documented care activities accurately in client records, ensuring compliance with regulations and standards.
- Maintained confidentiality and compliance standards for optimised patient care.
Education
GCSEs - Achieved Grade B in English Language and Maths
Brentside Highschool
London, United Kingdom 09/2017 - 07/2022
Diploma of Higher Education - Health and Social Care
College of North West London
09/2022 - 06/2025
Work Experience - Special Education
College of North West London
04/2024 - 05/2025
Bachelor of Arts - Social Work
Kingston University
Kingston upon Thames 09/2025 -
Skills
- Cash handling
- Customer service oriented
- Strong Communication
- Thrives under pressure
- Merchandising techniques
- Health and safety compliance
- Adaptability
- Strong work ethic
Timeline
Confectionery salesperson
Shamsin Bakery
05.2024 - 11.2024
Merchant
Jamaican Smokehouse
10.2023 - 03.2024
Restaurant waiter
The drum
01.2023 - 10.2023
Care assistant
Bluebird Care
03.2022 - 11.2022
GCSEs - Achieved Grade B in English Language and Maths
Brentside Highschool
09/2017 - 07/2022
Diploma of Higher Education - Health and Social Care
College of North West London
09/2022 - 06/2025
Work Experience - Special Education
College of North West London
04/2024 - 05/2025
Bachelor of Arts - Social Work
Kingston University
09/2025 -