Katia Luisa Barata
Crawley,West Sussex
Summary
A strong willed, detail orientated person with a deep interest for literature. With a background as a Business Analyst and Dispatching. A person focused on ensuring safety, whilst taking responsibility, and a strong sense of time management. A quick thinker, analysing situations to best enable effective solutions creating desired outcomes. Able to work in a fast paced and dynamic work environment, committed to overcoming setbacks. A team player with a strong passion to develop and further my skills.
Overview
4
4
years of professional experience
Work history
Business Analyst
Collins Aerospace
09.2024 - Current
- Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
- Responsible for over a thousand customers, maintaining relationships, preparing and presenting face-to-face quarterly reports.
- Analysing data and presenting potential growth
- Ensuring strong relationships with competitors and business.
- Developed and implemented data analysis methodologies to support strategic decision-making.
- Monitored key performance indicators to track progress against strategic goals and objectives.
Flight Dispatcher and Operations Agent
Swissport Ltd
03.2023 - 08.2024
- Responsible for the safe and efficient turn around of aircraft’s. Working with a multitude of airlines, narrow and wide bodied, such as Qatar Airways, Air Transat, Lufthansa and many more. Both short-haul and transatlantic.
- Consistent liaison with ramp agents, check-in agents, cleaners, fuellers, caterers, engineers and many other departments. Accountable for supervising loading, cargo, boarding and flight deck request whilst also ensuring a safe, on time departure.
- Responsible for ensuring day to day operations run smoothly, coordinating allocation of flights and liaising with airline representatives and product customers.
- Highly efficient using Microsoft applications, including Excel. Have myself created systems to enable structure and smooth operation.
- Complying with Company Safety and Security Policies and Standards and Company and Airline Handling Manuals. Responsible for compliance with the DfT Regulations
- Maintained clear and concise communication to support clarity and comprehension in high-pressure situations.
Passenger Services Agent
ASC Handling
01.2023 - 03.2023
- Strong ability to engage with customers in an approachable and friendly manner whilst maintaining a respectful and professional attitude
- Able to handle proactive and stressful situations, prioritising tasks whilst maintaining customer satisfaction
- A quick and mindful thinker with a strong sense of time management
- Competent with different computer systems including Navitaire GoNow.
Rangers Lodge Wildlife Hospital
Colgate
09.2021
- Treating sick and injured wildlife.
RSPCA Mount Noddy
Horsham
06.2021 - 03.2022
- Part-time customer service role in charity shop
Huxley Bird of Prey Centre
Horsham
06.2021 - 10.2021
- Helping with animal husbandry
Education
The College of Richard Collyer, Horsham
Oriel High School, Crawley
8 GCSE’s (including Maths and English) -
Level 2 Health and Social Care -
Oriel High School
Level 3 Applied Diploma in Criminology -
Skills
- Communication and empathy - listening and showing an understanding of others’ emotions and perspective
- Teamwork - working as part of a team to achieve goals, proactive in offering suggestions and supporting team members
- Initiative – active in finding solutions to a problem, able to work independently
- Resilience - staying positive, overcoming setbacks, finding resources to achieve success, ability to work well under pressure
- Time management – able to set goals, prioritise tasks, plan ahead and problem solve according to each individual situation
- Operations management - ensuring safe, smooth running of the operation
Timeline
Business Analyst
Collins Aerospace
09.2024 - Current
Flight Dispatcher and Operations Agent
Swissport Ltd
03.2023 - 08.2024
Passenger Services Agent
ASC Handling
01.2023 - 03.2023
Rangers Lodge Wildlife Hospital
09.2021
RSPCA Mount Noddy
06.2021 - 03.2022
Huxley Bird of Prey Centre
06.2021 - 10.2021
The College of Richard Collyer, Horsham
Oriel High School, Crawley
8 GCSE’s (including Maths and English) -
Level 2 Health and Social Care -
Oriel High School
Level 3 Applied Diploma in Criminology -
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