Kathy Smith

National Highways

Aylesford, Keny

04.2000 - 10.2025

Reduced congestion for increased travel efficiency through strategic traffic management.
Maintained peace at accident scenes, managing crowds until arrival of emergency services.
Ensured smooth flow of traffic by effectively directing vehicles and pedestrians.
Demonstrated strong interpersonal skills when dealing with irate motorists; diffused tense situations calmly and professionally.
Implemented traffic control measures during peak hours, leading to smoother commutes for drivers and pedestrians alike.
Responded quickly to accidents or breakdowns, mitigating further disruptions on the roadways.
Assisted motorists, resolving roadside issues swiftly and courteously.
Provided guidance on alternative routes during road closures or heavy traffic periods, ensuring minimal disruption to commuters.
Utilised knowledge of local roads for efficient navigation in response to incidents.
Patrolled assigned areas regularly, identifying potential hazards or unsafe conditions promptly.
Showcased excellent observational skills whilst on duty, spotting infractions that could lead to accidents or delays.
Performed duties under adverse weather conditions; maintained high standard of commitment and service delivery regardless of external factors.
Held polite, professional manner, handling confrontation with tact and diplomacy.
Used two-way radio to liaise with supervisors and find positive outcomes to complex issues.