Kathryn Williamson
Bedfordshire
Summary
Results-oriented care professional with a successful background spanning social care and hospitality. Developed strong leadership, communication, and organizational capabilities over seven years in social care and eight years in hospitality management. Driven by a passion for delivering superior care and making a meaningful difference in the lives of others
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support worker
Green Bridge Community Housing
Luton, Central Bedfordshire
01.2025 - Current
- Provided support in social, physical and emotional areas to assist service users with integration into local community.
- Empowered service users to pursue hobbies and leisure activities such as shopping and creative activities.
- Provided physical and emotional support, employing compassionate care to help service users achieve their full potential.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Helped service users to gain ability to function independently in society.
- Established and maintained working relationships with service users based on trust and non-judgement.
- Listened to service users current struggles to signpost relevant support.
- Collaborated with external support providers to maintain good care continuity.
- Offered practical daily living advice, including financial planning and housing support.
- Collected service charge from service user and recorded weekly and monthly payments
Deputy Manager
NSSL Group LTD
Leighton Buzzard
07.2024 - 12.2024
- Supported adults aged 18+ with diverse needs, including mental health conditions, learning disabilities, and substance abuse, to achieve independent and fulfilling lives
- Provided direct support to individuals, assisting with daily living skills, community access, and co-originating medical and mental health appointments
- Adhered to strict guidelines for medication administration
- Promoted the health and well-being of all clients
- Conducted, developed, and updated comprehensive risk assessments
- Developed and implemented individualised client support plans
- Supervised and mentored support staff, ensuring the delivery of high-quality care
- Conducted interviews for new staff, managed onboarding paperwork, and delivered induction training
- Completed weekly and monthly audits in accordance with company policies
- Monitored and evaluated the quality of support provided
- Facilitated monthly staff meetings and tenant meetings
- Maintained close liaison with external agencies, including pharmacies, colleges, social workers, police, and mental health teams
- Key Holder responsibilities
- Shared on-call responsibilities
- Assisted in budget management to control costs effectively.
- Implemented effective staff training programmes for improved performance.
- Enforced company policies for a safe and productive work environment.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
Team Manager
Next Steps
Welwyn Garden City
03.2024 - 06.2024
- Provided support and care to adults with diverse needs, including learning disabilities, mental health conditions, and autism
Team Leader & Service Co - Ordinator
Symbiosis Care
Bedford
12.2022 - 02.2024
- Provided independent supported living services for individuals with diverse needs, including mental health conditions, learning disabilities, autism spectrum disorder, acquired brain injury, personality disorders, and complex mental health
- Effectively managed projects, establishing clear timelines and milestones to ensure timely completion
- Supervised and delegated tasks to team members, optimising staff productivity and customer satisfaction
- Stayed abreast of the latest industry guidelines and best practices to maintain efficient and effective operational processes
- Monitored team performance, ensuring compliance with all relevant regulations and guidelines
- Provided ongoing support and constructive feedback to team members to enhance their skills and maximise their potential
- Actively listened to and addressed team member concerns and feedback
- Streamlined new employee onboarding processes, including relevant training and documentation
- Ensured the delivery of high-quality, person-centred care to all clients within their own homes
- Collaborated effectively with external professionals, including social workers, psychiatrists, probation services, and GP services
- Monitored individual client progress, regularly updating and adjusting care plans to meet evolving health and well-being needs
- Conducted new employee inductions, providing ongoing training and support to optimise staff performance and service user care
- Key Holder Responsibilities
- Participated in on-call rotation to ensure 24/7 service availability
- Ensured high-quality care in clients homes
- Managed rotas for over 200 staff across 19 supported living houses
- Conducted candidate interviews for various roles across the company
- Onboarded new employees through training, shadow shifts, and contract completion
- Oversaw staffing levels by managing rotas and covering shifts
- Participated in the shared-on-call system
- Conducted all induction training, supervisions, appraisals, and medication competency assessments
- Provided ongoing training and support to staff to optimise client care
- Monitored individual progress, regularly updating and adjusting care plans to meet health and well-being needs
- Planned and organised social events and activities for clients
- Strengthened community relations by liaising with local organisations
- Maintained positive relationships with care professionals, families, and friends
- Possessed in-depth knowledge of KLOES, safeguarding, and the Mental Capacity Act (MCA)
- Adhered to all company policies and procedures
- Completed weekly timesheets and audits
- Collaborated with external professionals, including social workers, psychiatrists, probation services, and GPs
Support Worker & Senior Support Worker
Treow House | Precious Homes
Houghton Regis
03.2017 - 12.2022
Care Assistant
Rosewood Care Home
Dunstable
08.2016 - 04.2017
Assistant Manager
Five Bell's | Fuller's Brewery
Stanbridge
01.2016 - 04.2016
Team Leader | Trainee Assistant Manager
Harvester | Mitchell's & Butler's
Flamstead
09.2015 - 01.2016
Waitress & Team Leader
The Traveller's Rest | Mitchell's & Butler's
Edlesborough
10.2008 - 09.2015
Education
NVQ (Levels 2 -3) - Health And Social Care
City & Guilds
Bedfordshire12.2019
Care Certificate -
Grey Matter Group
Bedfordshire04.2018
Skills
- Medication Management
- Challenging Behaviour
- Conflict resolution
- Learning Disabilities
- Person Centred Care
- Rota Management
- Microsoft Office
- Time Management
- Active Listening
- Calm Under Pressure
- Interviewing
- Reliable and trustworthy
Certification
- NVQ (Levels 2 -3) Health and Social Care
- Care Certificate
- DBS on update system
References
References available upon request.
Timeline
Support worker
Green Bridge Community Housing
01.2025 - Current
Deputy Manager
NSSL Group LTD
07.2024 - 12.2024
Team Manager
Next Steps
03.2024 - 06.2024
Team Leader & Service Co - Ordinator
Symbiosis Care
12.2022 - 02.2024
Support Worker & Senior Support Worker
Treow House | Precious Homes
03.2017 - 12.2022
Care Assistant
Rosewood Care Home
08.2016 - 04.2017
Assistant Manager
Five Bell's | Fuller's Brewery
01.2016 - 04.2016
Team Leader | Trainee Assistant Manager
Harvester | Mitchell's & Butler's
09.2015 - 01.2016
Waitress & Team Leader
The Traveller's Rest | Mitchell's & Butler's
10.2008 - 09.2015
NVQ (Levels 2 -3) - Health And Social Care
City & Guilds
Care Certificate -
Grey Matter Group
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