Kathryn Thomas
Glasgow,Glasgow City
Summary
Accredited Counter Fraud Specialist with experience in conducting thorough and accurate criminal investigations. Demonstrates strong organisation, communication and critical thinking skills. Proven ability to meaningfully contribute to broader organisational goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Fraud investigator
The Department for Work and Pensions
Glasgow, Glasgow City
08.2022 - Current
- Gathered evidence in line with relevant legislation and DWP investigation guidelines
- Conducted employer visits to obtain information from witnesses and verify allegation details.
- Updated DWP case management system with accurate data to reflect investigation progress
- Maintained electronic evidence folder for the purposes of interviews and disclosure
- Interviewed claimants under caution in line with PRICE model for police interviewing
- Assessed the strengths and weaknesses of case evidence and made appropriate recommendations on next steps – from case closure to referring on for prosecution consideration
- Prepared Standard Prosecution Report and Prosecution Files
Case Review Officer
The Department for Work and Pensions
Glasgow, Glasgow City
12.2021 - 08.2022
- Conducted robust reviews of benefit claims to prevent flow of fraud and error into the benefit system.
- Liaised with internal and external stakeholders to verify documents provided by customers.
- Assessed whether claims were high-risk fraud cases and referred these for further investigation.
- Provided friendly, efficient customer service when liaising with claimants and handled challenging situations professionally and with ease.
- Mentored 3 newer team members - organising job shadowing for them and providing constructive feedback and guidance to help them develop their skills and learn from mistakes
Researcher
Westminster Forum Projects
Bracknell, Bracknell Forest
03.2019 - 09.2020
- Led the production of 35 senior-level conferences on public policy across cultural, media, telecoms, and technology sectors - from pitching conferences ideas to on-the-day management of events
- Liaised with key government and industry stakeholders, to develop conference agendas that were timely, useful and relevant to delegates
- Interpreted and analysed information gathered from desk research and consultations to produce high quality written materials for publication
- Managed and coordinated communication with speakers - sending personalised invites to speak, scheduling meetings, monitoring email inboxes, as well as professionally handling enquiries and taking calls from speakers regarding logistics and conference content
- Collaborated with the Marketing Department to assess demands and develop strategies for optimising conference attendance.
Bar Associate
JD Wetherspoon
Edinburgh, City of Edinburgh
09.2017 - 03.2019
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Made engaging connections with guests, encouraging loyalty and repeat visits.
- Verified guest ID prior to serving liquor.
- Trained new members of staff, to prescribed standards.
- Resolved guest complaints to mutual satisfaction of both parties
- Collected cash and card payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Server
Pizza Hut
Edinburgh, City of Edinburgh
07.2015 - 09.2017
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
- Demonstrated safe food handling standards at all times.
Education
Master of Research - Political Communication
University of Glasgow
Glasgow, GLG 09.2020 - 09.2021
Master of Arts - International Relations
University of Edinburgh
Edinburgh, EDH 09.2013 - 07.2017
Skills
- Stakeholder management
- Time-management
- Effective communication
- In-depth interviewing
- Analytical research
- Producing reports
- Caseload management
- Customer Service
Professional Qualifications
• Accredited Counter Fraud In Professions (ACFIP) qualification
• Attained membership of the Government Counter Fraud Profession (GCFP) at Practitioner level
• Successfully completed the DWP Disclosure Training Course in accordance with College of Policing aims and objectives
• Successfully completed a Customer Service Apprenticeship
Timeline
Fraud investigator
The Department for Work and Pensions
08.2022 - Current
Case Review Officer
The Department for Work and Pensions
12.2021 - 08.2022
Master of Research - Political Communication
University of Glasgow
09.2020 - 09.2021
Researcher
Westminster Forum Projects
03.2019 - 09.2020
Bar Associate
JD Wetherspoon
09.2017 - 03.2019
Server
Pizza Hut
07.2015 - 09.2017
Master of Arts - International Relations
University of Edinburgh
09.2013 - 07.2017
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