Kathryn Sliti

Joined the business during the pre-opening phase of a new hotel launch, leading the introduction of the dual brand into a competitive market and establishing commercial strategies to support a successful opening in March 2025.

Key Achievements & Responsibilities:

• Developed and implemented commercial strategies to maximise revenue and market share.
• Led demand forecasting, budgeting, and pricing strategies.
• Optimised distribution channels to improve visibility and booking conversion.
• Built and developed the commercial team during the pre-opening period.
• Used market intelligence and competitor analysis to identify revenue opportunities.
• Delivered data-driven recommendations to support strategic decision-making.
• Worked collaboratively across departments to align operational and commercial objectives.

Held overall responsibility for guest services while undertaking a dual role as Reservations Manager for nine months.

Key Achievements & Responsibilities:

• Implemented revenue management strategies to maximise occupancy and revenue performance.
• Led and motivated front-of-house teams to achieve service and commercial targets.
• Developed effective communication and teamwork across departments.
• Managed customer complaints and service recovery processes.
• Recruited, trained, coached, and performance-managed team members.
• Enhanced customer satisfaction through continuous service improvement initiatives.

• Drove conference and events revenue through proactive sales and business development activity.
• Implemented revenue-generating initiatives to exceed monthly and annual targets.
• Managed event sales processes from enquiry through to delivery.
• Identified new market opportunities within a challenging trading environment.

Part of the pre-opening team responsible for successfully launching the hotel in April 2017.

Key Achievements & Responsibilities:

• Developed pricing and distribution strategies for a new market entrant.
• Analysed booking trends and market demand to maximise revenue opportunities.
• Monitored competitor performance and adjusted pricing accordingly.
• Managed online distribution channels and inventory controls.
• Contributed significantly to the successful market positioning of the hotel.

• Developed pricing strategies based on market trends and competitor analysis.
• Monitored commercial performance and produced management reports.
• Managed reservations processes and inventory controls.
• Supported revenue growth through effective yield management practices.

• Coordinated operational support across multiple hotel locations nationwide.
• Coordinated teams in facilitating bookings for conferences, events, and front desk operations.
• Ensured service standards and maintained operational continuity during periods of business need.

• Organised regional networking events.
• Conducted research and maintained business contact databases.
• Supported business development and relationship-building initiatives.

Front Desk Manager 2003 – 2005

Senior Reservations Sales Agent 2002 – 2003

• Managed conference and events sales activity.
• Developed client relationships and secured new business opportunities.
• Delivered revenue growth through strategic sales initiatives.
• Led front office operations and team performance.
• Played a key role in the property's transition from Hilton to Holiday Inn.
• Maintained high standards of guest satisfaction and operational efficiency.
• Managed reservations activity and sales enquiries.
• Supported revenue generation through effective booking management.