Kathryn Shirley
Liverpool,L14
Summary
Results-driven professional with expertise in store management, staff training and development, and recruitment strategies. Demonstrates strong decision-making skills and a proven ability to optimise employee scheduling while maintaining exceptional customer focus. Proficient in retail software and cash handling, with a commitment to fostering efficient operations and delivering outstanding service.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Trade Manager
Argos
Runcorn, Cheshire
10.2011 - 06.2025
- Supported Store Manager in developing and leading high-performing team, focused on customer-centric decisions.
- Motivated colleagues to achieve potential and deliver measurable business results.
- Demonstrated exemplary customer service while coaching colleagues to enhance service delivery.
- Managed colleague lifecycle, including scheduling, payroll, contracts, and training.
- Publicised vacancies and facilitated application management through to hiring, involving interviews and candidate selection.
- Achieved performance targets consistently throughout tenure.
- Successfully operated store during Store Manager's absence, ensuring continuity of service.
- Maintained health and safety standards to ensure safe working environment for colleagues and customers.
- Oversaw cash operations, banking activities, and end-of-week balancing.
Team Leader
Argos
Winsford, Cheshire
07.2005 - 10.2011
- Coordinated daily tasks to ensure seamless team workflow.
- Prioritised and delegated responsibilities based on urgency, optimising workload distribution.
- Led shifts while motivating team members to achieve sales targets.
- Implemented opening, closing, and shift changeover procedures to maintain operational continuity.
- Enhanced customer satisfaction through effective collaboration with the team.
- Managed recruitment and training processes for new colleagues.
Education
Bachelor of Arts - Fine Art
University of Plymouth
Plymouth 09.2002 - 07.2005
Foundation Degree in Arts - Art
South Cheshire College
Crewe, Cheshire East 09.2001 - 07.2002
A-Levels - Art and Biology
Sir John Deane's College
Northwich, Cheshire 09.1998 - 07.2000
Skills
- Customer focus
- Retail software proficiency
- Decision-making skills
- Employee scheduling
- Staff training and development
- Store management
- Recruitment strategies
- Cash handling expertise
References
References available upon request.
Timeline
Trade Manager
Argos
10.2011 - 06.2025
Team Leader
Argos
07.2005 - 10.2011
Bachelor of Arts - Fine Art
University of Plymouth
09.2002 - 07.2005
Foundation Degree in Arts - Art
South Cheshire College
09.2001 - 07.2002
A-Levels - Art and Biology
Sir John Deane's College
09.1998 - 07.2000
Similar Profiles
Kian DaviesKian Davies
Customer advisor at ArgosCustomer advisor at Argos
Ninien AntwiNinien Antwi
Delivery driver at ArgosDelivery driver at Argos
Niall MaggsNiall Maggs
Trading Support Manager at ArgosTrading Support Manager at Argos
Precious AbuduPrecious Abudu
Health and social care at Hugh Baird CollegeHealth and social care at Hugh Baird College
Kelly DempseyKelly Dempsey
Nursing associate at Hc oneNursing associate at Hc one