Kathryn Shirley
Liverpool,L14
Summary
Results-driven professional with expertise in store management, staff training and development, and recruitment strategies. Demonstrates strong decision-making skills and a proven ability to optimise employee scheduling while maintaining exceptional customer focus. Proficient in retail software and cash handling, with a commitment to fostering efficient operations and delivering outstanding service.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Trade Manager
Argos
Runcorn, Cheshire
2011.10 - 2025.06
- Supported Store Manager in developing and leading high-performing team, focused on customer-centric decisions.
- Motivated colleagues to achieve potential and deliver measurable business results.
- Demonstrated exemplary customer service while coaching colleagues to enhance service delivery.
- Managed colleague lifecycle, including scheduling, payroll, contracts, and training.
- Publicised vacancies and facilitated application management through to hiring, involving interviews and candidate selection.
- Achieved performance targets consistently throughout tenure.
- Successfully operated store during Store Manager's absence, ensuring continuity of service.
- Maintained health and safety standards to ensure safe working environment for colleagues and customers.
- Oversaw cash operations, banking activities, and end-of-week balancing.
Team Leader
Argos
Winsford, Cheshire
2005.07 - 2011.10
- Coordinated daily tasks to ensure seamless team workflow.
- Prioritised and delegated responsibilities based on urgency, optimising workload distribution.
- Led shifts while motivating team members to achieve sales targets.
- Implemented opening, closing, and shift changeover procedures to maintain operational continuity.
- Enhanced customer satisfaction through effective collaboration with the team.
- Managed recruitment and training processes for new colleagues.
Education
Bachelor of Arts - Fine Art
University of Plymouth
Plymouth 2002.09 - 2005.07
Foundation Degree in Arts - Art
South Cheshire College
Crewe, Cheshire East 2001.09 - 2002.07
A-Levels - Art and Biology
Sir John Deane's College
Northwich, Cheshire 1998.09 - 2000.07
Skills
- Customer focus
- Retail software proficiency
- Decision-making skills
- Employee scheduling
- Staff training and development
- Store management
- Recruitment strategies
- Cash handling expertise
References
References available upon request.
Timeline
Trade Manager
Argos
2011.10 - 2025.06
Team Leader
Argos
2005.07 - 2011.10
Bachelor of Arts - Fine Art
University of Plymouth
2002.09 - 2005.07
Foundation Degree in Arts - Art
South Cheshire College
2001.09 - 2002.07
A-Levels - Art and Biology
Sir John Deane's College
1998.09 - 2000.07