Summary
Overview
Work history
Education
Skills
Timeline

Kathryn Mayes

Tonyrefail,R.C.T

Summary

Motivationally driven Manager and effective leader, with planning and support to streamline operations and increase productivity.

Decisive and resourceful team builder versed in sales, management and process improvement.

Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth .

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

35
35
years of professional experience

Work history

Operations manager

Fraser's Group
Cardiff
08.2018 - 01.2023
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Established and communication daily priorities to guide team activities.
  • Oversaw equipment availability and maintenance to guarantee optimal operations.
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Increased department profitability by reducing operations costs.
  • Noted employee absences and grievances, and improved team development and performance with right training.
  • Led and coached team leaders to meet performance targets and deliver operational excellence.

Senior sales supervisor

House of Fraser Limited
cardiff
10.1998 - 08.2018
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Dealt with customer complaints and rectified product and service issues.
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Monitored employee progress, offering feedback to management on additional training requirements.
  • Championed continuous improvement and growth mindset through positive learning.

Education

NVQ Level 2 - Customer Service

city and guilds
2002 -

GCSEs - Maths. English. Chemistry and Business studies

Bedwas High School, Caerphilly
1983 - 1987

Skills

  • Leadership
  • Team building
  • Payroll control
  • Coaching and mentoring
  • Patient relations
  • Safeguarding knowledge
  • Commercial awareness

Timeline

Operations manager - Fraser's Group
08.2018 - 01.2023
Senior sales supervisor - House of Fraser Limited
10.1998 - 08.2018
city and guilds - NVQ Level 2, Customer Service
2002 -
Bedwas High School - GCSEs, Maths. English. Chemistry and Business studies
1983 - 1987

Similar Profiles

Create profile
Kathryn Mayes