Kathryn Long
London
Summary
Dynamic business continuity professional in the financial services sector, holding prestigious Business Continuity Institute (BCI) certifications MBCI and CBCI, with a proven track record of managing comprehensive business continuity programs and spearheading strategic change initiatives. Accomplished Vice President with 24 years of experience in aligning systems with business needs, policies, and regulatory frameworks. Committed to leveraging exceptional organizational and communication skills to lead teams and foster collaboration. Results-driven expert skilled in consulting on business processes to achieve impactful outcomes through informed decision-making and strategic insight.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operational Resilience VP
Northern Trust
11.2024 - 05.2025
- Led the development and execution of the operational resilience quality control programme, working across teams in London, Chicago and Pune enhancing quality assurance processes and ensuring regulatory compliance, resulting in improvements in operational efficiency and consistency. Led team recruitment activities, collaborating with the Talent Acquisition team on behalf of the COO, successfully filling key positions. Drove continuous improvement aligning with regulatory standards and audits.
Technology Manager
Lloyds Banking Group
06.2023 - 09.2024
- Managed divisional business continuity and business recovery activities for the IT Division across all Bank sites in the UK, ensuring seamless operations and regulatory compliance resulting in efficiency improvements and streamlined testing procedures. Assisted with management of IT Division risk assessments on RCSA, controls, audits, and control testing as ILOD function, enhancing risk mitigation strategies and achieving a reduction in audit and control test findings. Provided comprehensive risk reporting to Heads of functions and the Board, facilitating informed decision-making and strengthening stakeholder trust.
Group Business Recovery Assurance Manager
Lloyds Banking Group
01.2010 - 01.2023
- Led the Group’s UK business recovery service across all offices including defining the testing strategy, ensuring regulatory compliance and stakeholder collaboration. Managed a dispersed team of permanent staff and third-party contractors, enhancing team performance and achieving an increase in service reliability. Built a network of contacts across the business for engagement during incidents, testing, and planning using Fusion, improving communication and collaboration across the Group.
Distributed Continuity Manager
Lloyds TSB
01.2008 - 01.2010
- Managed day-to-day delivery and governance of third-party supplier business continuity service contracts, including people management, IT, and business recovery services, resulting in an improvement in operational efficiency. Developed incident management procedures for Lloyds Banking Group following the merger of Lloyds TSB with HBOS, enhancing service reliability. Oversaw property management services and budgets, achieving an increase in cost efficiency through strategic planning and resource allocation.
Business Continuity Management Analyst contractor
Barclays Commercial
01.2008 - 01.2008
- Operated as the Business Continuity Relationship Manager for the IT Division in London.
Business Continuity Change Management Manager
AXA Investment Managers
01.2006 - 01.2008
- Managed the global business continuity change programme, working across London, Paris, Cologne and Frankfurt enhancing operational efficiency through stakeholder engagement and process optimization. Collaborated with IT and senior stakeholders to deliver the global disaster recovery testing programme, improving disaster recovery readiness and streamlining the programme to cut programme operating costs. Moderated and presented the Business Continuity induction training programme in the UK, increasing awareness and engagement with the business continuity programme.
Business Continuity Consultant contractor
Euroclear SA/NV
01.2006 - 01.2006
- Designed and implemented an integrated Business Continuity policy and business continuity planning programme for the London office, enhancing operational efficiency following the merger of Crest and Euroclear. Managed invocation activities in response to the terrorist activities in London, ensuring seamless operations and staff safety. Conducted colleague training on emergency procedures, increasing preparedness and compliance.
Project Analyst Consultant contractor
AXA PPP Healthcare PLC
01.2005 - 01.2005
- Managed the XP rollout and resolution of IT issues as first line support function.
Education
Certificate - Cyber Security introductory course
Open University
01.2022
Organisational Crisis Leadership course - undefined
Business Continuity Institute
01.2021
Certificate - Business Continuity Institute (CBCI)
Business Continuity Institute
01.2019
Member - MBCI
Business Continuity Institute
01.2008
Business Management Studies - undefined
University of Wales
01.1997
BA Hons Degree - English Literature and Language
University of Wales
01.1996
Skills
- Development of continuity strategies
- Team leadership
- Process evaluation
- Third-party management
- Strategic relationship management
- Regulatory compliance expertise
Certification
Open University Organisational Crisis Leadership course 2022
Business Continuity Institute Certificate CBCI 2021
Business Continuity Institute Member MBCI 2019
Timeline
Operational Resilience VP
Northern Trust
11.2024 - 05.2025
Technology Manager
Lloyds Banking Group
06.2023 - 09.2024
Group Business Recovery Assurance Manager
Lloyds Banking Group
01.2010 - 01.2023
Distributed Continuity Manager
Lloyds TSB
01.2008 - 01.2010
Business Continuity Management Analyst contractor
Barclays Commercial
01.2008 - 01.2008
Business Continuity Change Management Manager
AXA Investment Managers
01.2006 - 01.2008
Business Continuity Consultant contractor
Euroclear SA/NV
01.2006 - 01.2006
Project Analyst Consultant contractor
AXA PPP Healthcare PLC
01.2005 - 01.2005
Organisational Crisis Leadership course - undefined
Business Continuity Institute
Certificate - Business Continuity Institute (CBCI)
Business Continuity Institute
Member - MBCI
Business Continuity Institute
Business Management Studies - undefined
University of Wales
BA Hons Degree - English Literature and Language
University of Wales
Certificate - Cyber Security introductory course
Open University