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Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kathryn Long

London

Work Preference

Job Search Status

Open to work

Desired Job Title

Head of the DepartmentOperations ManagerRisk ManagerBusiness Relationship ManagerTeam Leader Manager

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: London, GBTonbridge, KENRoyal Tunbridge Wells, KENSevenoaks, KENCanary Wharf, TWH
Open to relocation: Yes

Important To Me

Work-life balanceCompany Culture

Summary

Dynamic business continuity professional in the financial services sector, holding prestigious Business Continuity Institute (BCI) certifications MBCI and CBCI, with a proven track record of managing comprehensive business continuity programs and strategic change initiatives with a particular interest in team leadership and the HR/ Personnel lifecycle. Accomplished Vice President with 24 years of experience in aligning systems with business needs, policies, and regulatory frameworks. Committed to exceptional organisational and communication skills to lead teams, develop personnel, establish strategy cohesion and foster collaboration.

Overview

20
20
years of professional experience
3
3
Certification

Work History

Business Continuity Manager

Barclays Commercial
London
01.2008 - 01.2008
  • Operated as a Business Continuity Relationship Manager for the IT Division in London.
  • Reviewed and updated continuity documentation regularly, ensuring compliance with industry standards and regulations.
  • Strengthened relationships with key stakeholders through effective communication of business continuity strategies and objectives.
  • Collaborated with cross-functional teams to ensure seamless integration of business continuity initiatives across the organization.

Business Continuity Change Manager

AXA Investment Managers
London, ENG
01.2006 - 01.2008
  • Managed the global business continuity change programme, working across London, Paris, Cologne and Frankfurt enhancing operational efficiency through stakeholder engagement and process optimisation.
  • Collaborated with IT and senior stakeholders to deliver the global disaster recovery testing programme, improving disaster recovery readiness and streamlining the programme to cut programme operating costs.
  • Moderated and presented the Business Continuity induction training programme in the UK, increasing awareness and engagement with the business continuity programme.
  • Led change management initiatives to enhance operational efficiency and employee engagement.
  • Streamlined communication channels to ensure clarity during transitions, reducing resistance to change.
  • Collaborated with stakeholders to assess impacts of changes on business processes and staff roles.
  • Analyzed feedback from team members to refine change strategies and improve implementation outcomes.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Reduced resistance to change by employing empathetic communication and understanding the concerns of employees affected.
  • Facilitated workshops and training sessions to equip staff members with tools necessary for successful adaptation during periods of transition.
  • Developed solutions to address complex issues and operational gaps.
  • Built support for change throughout business unit through direct outreach strategies.
  • Managed internal and external client-facing relationships through transitional periods.
  • Identified opportunities for cost savings within organizations undergoing significant structural shifts.

Operational Resilience VP

Northern Trust
London, ENG
11.2024 - 05.2025
  • Led the development and execution of the operational resilience quality control programme, working across teams in London, Chicago and Pune enhancing quality assurance processes and ensuring regulatory compliance, resulting in improvements in operational efficiency and consistency. Led team recruitment activities, collaborating with the Talent Acquisition team on behalf of the COO, successfully filling key positions. Drove continuous improvement aligning with regulatory standards and audits.
  • Directed strategic initiatives to enhance operational efficiency and client satisfaction across all service lines.
  • Led cross-functional teams in implementing innovative solutions for process improvement and risk management.
  • Established performance metrics and reporting frameworks to drive accountability and transparency across business units.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Identified opportunities to improve business process flows and productivity.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Implemented and developed operational standards, policies and procedures.

Technology Manager

Lloyds Banking Group
London, ENG
06.2023 - 09.2024
  • Managed divisional business continuity and business recovery activities for the IT Division across all Bank sites in the UK, ensuring seamless operations and regulatory compliance resulting in efficiency improvements and streamlined testing procedures. Assisted with management of IT Division risk assessments on RCSA, controls, audits, and control testing as ILOD function, enhancing risk mitigation strategies and achieving a reduction in audit and control test findings. Provided comprehensive risk reporting to Heads of functions and the Board, facilitating informed decision-making and strengthening stakeholder trust.
  • Coordinated risk assessments of IT systems, implementing strategies to mitigate potential vulnerabilities effectively.

Group Business Recovery Assurance Manager

Lloyds Banking Group
London, ENG
01.2010 - 01.2023
  • Led the Group’s UK business recovery service across all offices including defining the testing strategy, ensuring regulatory compliance and stakeholder collaboration. Managed a dispersed team of permanent staff and third-party contractors, enhancing team performance and achieving an increase in service reliability. Built a network of contacts across the business for engagement during incidents, testing, and planning using Fusion, improving communication and collaboration across the Group.
  • Led assurance reviews to ensure compliance with regulatory standards and internal policies.
  • Mentored junior staff in audit methodologies and best practices for quality assurance.
  • Collaborated with cross-functional teams to drive process improvements and mitigate risks.
  • Analyzed data trends to identify areas for compliance enhancement and operational effectiveness.
  • Facilitated training sessions on new regulatory requirements and assurance techniques for staff development.
  • Streamlined reporting processes, improving accuracy of findings presented to senior management.
  • Spearheaded initiatives to align assurance strategies with organizational objectives, enhancing overall performance.
  • Assessed existing policies and procedures to meet goals and objectives and encourage on-time reviews.
  • Established governance, organization and management structure to meet program protocols.
  • Monitored operations metrics to deliver regular reporting to senior leadership.
  • Implemented new software tools to enhance data analysis capabilities, improving overall audit effectiveness.
  • Identified opportunities for process improvement, leading to increased efficiency within the department.
  • Streamlined assurance processes for improved accuracy and timely completion of projects.
  • Conducted comprehensive reviews of internal controls, ensuring compliance with company policies and procedures.
  • Managed cross-functional teams, resulting in smooth operations and successful audits.

Distributed Continuity Manager

Lloyds TSB
London, ENG
01.2008 - 01.2010
  • Managed day-to-day delivery and governance of third-party supplier business continuity service contracts, including people management, IT, and business recovery services, resulting in an improvement in operational efficiency. Developed incident management procedures for Lloyds Banking Group following the merger of Lloyds TSB with HBOS, enhancing service reliability. Oversaw property management services and budgets, achieving an increase in cost efficiency through strategic planning and resource allocation.
  • Analyzed performance metrics to identify areas for improvement and drive targeted solutions.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Business Continuity Consultant contractor

Euroclear
London, ENG
01.2006 - 01.2006
  • Designed and implemented an integrated Business Continuity policy and business continuity planning programme for the London office, enhancing operational efficiency following the merger of Crest and Euroclear.
  • Managed invocation activities in response to the terrorist activities in London, ensuring seamless operations and staff safety.
  • Conducted colleague training on emergency procedures, increasing preparedness and compliance.

Project Analyst Consultant

AXA PPP Healthcare PLC
Royal Tunbridge Wells, KEN
01.2005 - 01.2005
  • Managed the XP rollout and resolution of IT issues as first line support function.
  • Collaborated with cross-functional teams to facilitate project execution and resolve issues.
  • Ensured on-time project completion by closely monitoring progress and adjusting schedules as needed.
  • Enhanced communication among team members by creating clear and concise status reports.

Education

Certificate - Cyber Security introductory course

Open University
01.2022

Organisational Crisis Leadership course - undefined

Business Continuity Institute
01.2021

Certificate - Business Continuity Institute (CBCI)

Business Continuity Institute
01.2019

Member - MBCI

Business Continuity Institute
01.2008

Business Management Studies - undefined

University of Wales
01.1997

BA Hons Degree - English Literature and Language

University of Wales
01.1996

Skills

  • Development of business continuity strategies
  • Team leadership
  • Process evaluation
  • Third-party management
  • Strategic relationship management
  • Regulatory compliance expertise
  • Coaching and mentoring
  • Operations management
  • Risk management
  • Human resources management
  • Resource allocation
  • Staff recruiting and retainment
  • Mergers and acquisitions
  • Budget administration
  • Verbal and written communication
  • Performance monitoring and evaluation
  • Cross-functional team leadership
  • Cross-functional collaboration
  • Organizational improvement

Certification

Open University Organisational Crisis Leadership course 2022

Business Continuity Institute Certificate CBCI 2021

Business Continuity Institute Member MBCI 2008

BA Hons Degree

Timeline

Operational Resilience VP

Northern Trust
11.2024 - 05.2025

Technology Manager

Lloyds Banking Group
06.2023 - 09.2024

Group Business Recovery Assurance Manager

Lloyds Banking Group
01.2010 - 01.2023

Business Continuity Manager

Barclays Commercial
01.2008 - 01.2008

Distributed Continuity Manager

Lloyds TSB
01.2008 - 01.2010

Business Continuity Change Manager

AXA Investment Managers
01.2006 - 01.2008

Business Continuity Consultant contractor

Euroclear
01.2006 - 01.2006

Project Analyst Consultant

AXA PPP Healthcare PLC
01.2005 - 01.2005

Organisational Crisis Leadership course - undefined

Business Continuity Institute

Certificate - Business Continuity Institute (CBCI)

Business Continuity Institute

Member - MBCI

Business Continuity Institute

Business Management Studies - undefined

University of Wales

BA Hons Degree - English Literature and Language

University of Wales

Certificate - Cyber Security introductory course

Open University

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Kathryn Long