Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic
Kathryn Hamilton

Kathryn Hamilton

Halifax,West Yorkshire

Summary

An experienced professional with 25 years working in the Finance and Construction industry. During this time, opportunity has allowed me to work at a large Corporate and 'Start Up' Small to Medium Sized businesses. I understand the highs and lows and challenges of both ends of the spectrum. Most recently, I have been an integral and important part of a 'Start Up' Foreign Currency Payments and Hedging business and we have grown from a sales turnover of £100k to £1.8M within 4 full years of trading.

My working career has touched on lots of areas in particular Finance, Operations, Compliance, Customer Service and Human Resources. I have a good understanding of the key principles of each of these areas but particularly enjoy the operations and administrative tasks that relate to them.

I am well organised and methodical in how I work. I am realistic and manage other's expectations when working towards an end goal.

I pride myself on 1 - my relentlessness to get it right first time for the end 'customer' whether that be internal or external and 2. my exceptional attention to detail that that comes from working in an Audit environment for much of my early career. I have carried these two skills through with me and they form the core of my values.

I work well with others and have great interpersonal and communication skills. I am able to work on my own and I am also used to interacting and working with people at all levels within businesses, most recently my role has involved me working closely with Senior Level Finance Directors and Owners of businesses who relied on me to assist them in managing their foreign currency exposure.

I am keen to find employment where I can use and develop my skills further and will embrace training and development for any role.

Overview

26
26
years of professional experience
2
2
years of post-secondary education

Work history

Head of Client Support (Trading & Payments)

Jackson Swiss Partners
Halifax
08.2022 - Current
  • Responsible for all back office administration and operations reporting into the Director of Operations
  • Data input of all potential and existing client information into the Sales/Client Relationship Management system accurately and in line with GDPR requirements
  • Deal with all communications (calls, emails and Business What's App) from potential and existing clients with defined SLAs and and follow through to completion
  • Dealing with mainly Directors of Finance, CEOs and Founders of the business to understand foreign currency requirements for their business
  • Book client deals as agreed with clients, in a timely manner to maximise the profitability from from the trade
  • Liaise with Liquidity Providers and Banks to solve payment and beneficiary queries
  • Onboarding of new clients and sales team support
  • Deal with any complaints quickly and in line with internal processes
  • Conduct monthly Quality Assurance testing to ensure that foreign currency trades are carried out in line with Consumer Duty regulations (with an excellent track record)
  • Development and implementation of Policies and Procedures across all areas including annual review
  • Management of HR processes (including recruitment, sickness, holidays, disciplinary, leavers etc)
  • Production of management information for Key Performance Indicators such as new business, existing client trades, revenue generated and presentation to key stakeholders (CEO and Director of Operations)

Head of Administration (Sales & Operations)

Jackson Swiss Partners
Halifax
08.2021 - 08.2022
  • Successfully set up and recruited for a new administration team designed to deal with all client queries via various communication channels
  • Produced and embedded policies, procedures and process notes/flows for all administration tasks ranging from onboarding of new employees and clients right through to exit
  • First point of contact for Clients, Introducers, Liquidity Providers, Banks and potential clients dealing with payment, trade, account queries
  • Responsible for identifying process improvements and working with the Director of Operations to get these agreed and implemented
  • Responsible for ensuring that all Record Keeping requirements were adhered to and all data input accurately and fully

Compliance and Onboarding Manager

Jackson Swiss Partners
Halifax
09.2019 - 07.2021
  • Joined the new Start Up company to work with the two Founders of the company to create an onboarding process for new clients who wanted a foreign currency account
  • Worked with Portfolio Managers to successfully implement and embed the new processes
  • Consulted FCA regulation to ensure that clients were onboarded compliantly and in line with Anti Money Laundering and Financial Crime requirements
  • Carried out regular spot checks/quality assurance on Portfolio Managers and Sales team to ensure they were following required practices and provided feedback
  • Ensured all areas of legislation were followed in particular GDPR and confidentiality of information and record keeping
  • Produced and published Management Information on new business performance to the Founders of the business

General Manager and Co Secretary

Gregson Electrical Contracting Ltd
Bradford
05.2015 - 08.2020
  • Book keeping and record keeping of invoices and receipts
  • PAYE and Construction Industry Scheme reporting to the Company Accountant
  • Completion of VAT returns on time
  • Point of contact for invoices receivable and payable and management of these processes
  • Handling of all emails and phone calls for Managing Director
  • Responsible for all HR issues and administration such as onboarding, new starter processes, contracts of employments
  • Completion of 'Construction Line' and 'CHAS' membership in collaboration with the Managing Director (collation of all required documents, DBS checks, references, risk management processes etc)

Senior Monitoring Manager Financial Crime

Santander UK Plc & Previously Abbey National Plc
Bradford, Milton Keynes, London
06.1999 - 04.2015
  • Reported into Santander UK Money Laundering Reporting Officer (MLRO) CF11 and the Group Compliance function in Spain
  • Conducted full reviews of Money Laundering and Anti Bribery and Corruption Policies and Procedures in all UK and offshore domiciled companies
  • Reviewed onboarding processes, Staff Training, Suspicious Activity Reporting, Transaction Monitoring, Sanction, Terrorist and Politically Exposed Persons and Governance arrangements
  • Produced findings in the form of a report which was then presented to the Decision Maker within the business (normally the CEO or Managing Director)
  • Reviewed monthly Management Information produced by businesses and check and challenged it accordingly
  • Conducted themed reviews as recommended by the Financial Conduct Authority and reported findings back to Senior Management within the appropriate business
  • Represented the Monitoring team on monthly Governance Forum meetings
  • Tracked findings through to completion and re assessed remedial action
  • Worked alongside the Internal Audit function to co-ordinate visits and findings where appropriate

Education

A-Levels - GNVQ In Business and Finance

Yorkshire Martyrs Collegiate School
Bradford
09.1997 - 06.1999

Skills

  • Strong communication skills verbal and written
  • Internal and external customer centric at all times
  • Experience of working closely with Senior Management (Director and business owner level)
  • Well organised and methodical
  • Work well individually and strong team player
  • Problem solving and solution focused
  • Keen eye and excellent attention to detail
  • Advanced numeracy and accounting skills
  • IT literate, Word, Excel, Google and Microsoft Office

Affiliations

  • I have recently taken up cricket and play for a local Women's team. I am a Mum of two children and enjoy spending my free time entertaining and spending quality time with them

References

References available upon request.

Timeline

Head of Client Support (Trading & Payments)

Jackson Swiss Partners
08.2022 - Current

Head of Administration (Sales & Operations)

Jackson Swiss Partners
08.2021 - 08.2022

Compliance and Onboarding Manager

Jackson Swiss Partners
09.2019 - 07.2021

General Manager and Co Secretary

Gregson Electrical Contracting Ltd
05.2015 - 08.2020

Senior Monitoring Manager Financial Crime

Santander UK Plc & Previously Abbey National Plc
06.1999 - 04.2015

A-Levels - GNVQ In Business and Finance

Yorkshire Martyrs Collegiate School
09.1997 - 06.1999
Kathryn Hamilton