Kathryn Faulkner
Birkenhead,Wirral
Summary
Dedicated professional with extensive expertise in customer service, community outreach, and youth mentoring. Demonstrates strong empathy and flexibility in task handling, complemented by proficiency in non-violent communication and behavioural interventions. Skilled in counselling, emotional support, and peer support coordination, with a focus on adolescent mental health and special needs familiarity. Committed to fostering inclusive environments through LGBTQ+ sensitivity and substance abuse awareness. Career goal: to leverage skills in community networking and motivational mentoring to enhance youth-centred programmes. Specifically worked with young people with SEND and during these periods of time working with SEND this has become my main passion is to work with SEND and be a voice for those who feel they cannot express feelings or emotions.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Administrative assistant
Tech Outpost
Birkenhead, Wirral
07.2021 - 07.2022
- Improved customer satisfaction through prompt response to email and phone queries.
- Expedited document filing system with a new, organised method.
- Managed front desk duties to ensure smooth operation of reception area.
- Contributed to team effort by accomplishing related results as needed.
- Maintained stock levels to avoid shortages in office supplies.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Opened and routed business parcels and letters.
Retail sales associate
Asda
Birkenhead, Wirral
01.2019 - 06.2021
- Facilitated smooth checkout process, reducing wait times for customers.
- Established rapport with customers through attentive listening and communication.
- Managed stock levels for optimal store performance.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Collaborated with team members for efficient store operations.
- Contributed to sales targets through active promotion of products.
- Assisted in visual merchandising, improving shop floor appeal.
- Dealt with returns, ensuring customer satisfaction.
- Handled cash transactions accurately maintaining financial integrity.
- Participated in staff meetings contributing valuable insights for improvement.
- Operated till systems correctly, ensuring accurate transactions.
- Advised customers on product selection based on their needs.
- Upheld company policies whilst interacting with customers and colleagues.
- Maintained tidy sales floor to enhance shopping experience.
- Boosted store reputation with excellent customer service skills.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Helped customers obtain specialised help for refunds and exchanges.
Sales assistant
Ezee-Quit
Birkenhead, Wirral
04.2017 - 05.2019
- Built strong relationships with regular customers for repeat business.
- Monitored trends in consumer behaviour with keen attention to detail.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Utilised excellent communication skills to provide detailed product information.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Demonstrated products effectively leading to increased sales conversions.
- Assisted customers with product selection for optimal satisfaction.
- Conducted daily inventory checks to manage stock levels accurately.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Trained new staff members, fostering a supportive working environment.
- Managed till operations smoothly, reducing waiting time for customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Collaborated effectively with team members to meet sales targets.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
Sales assistant
asda
Birkenhead, Wirral
05.2016 - 03.2017
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Monitored trends in consumer behaviour with keen attention to detail.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Managed till operations smoothly, reducing waiting time for customers.
- Delivered exceptional after-sales service, encouraging repeat business.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Improved customer service by efficiently handling queries and complaints.
- Built strong relationships with regular customers for repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
young peoples after school facilitator
Bee Wirral CIC
BIRKENHEAD, Wirral
03.2016 - 06.2016
- Delivered concise instructions, optimising task execution efficiency.
- Navigated sensitive topics with tact and discretion, maintaining a respectful dialogue space.
- Maintained orderly environment by establishing clear rules and expectations.
- Adopted flexible approach in response to unforeseen challenges.
- Adapted facilitation style to suit varying audience needs.
- Promoted active learning through dynamic facilitation techniques.
- Monitored group dynamics with keen observation skills.
- Crafted engaging content for memorable learning experiences.
- Fostered inclusive atmosphere with proactive engagement strategies.
Support worker
Autism Together
Birkenhead, Wirral
01.2013 - 07.2015
- Provided companionship during outings contributing to an active social life for clients.
- Provided transportation for medical appointments, ensuring timely arrival.
- Helped achieve patient independence through guided tasks and activities.
- Assisted in maintaining a clean environment for improved client health.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Assisted with mobility issues enabling easier movement around the home.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Administered medication according to schedule, promoting optimal health outcomes.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assured safety measures were met to prevent falls or accidents.
- Participated in regular team meetings, enhancing quality of care provided.
- Actively listened to client concerns thus creating a comforting environment.
- Encouraged social integration by facilitating community involvement opportunities.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Prepared nutritious meals that met special dietary needs of clients.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Supported daily living skills training which increased client self-sufficiency.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Administered medication with rigorous planning and recordkeeping.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
Youth Arts Worker
Wirral Youth Worker
Birkenhead, Wirral
08.2009 - 02.2013
- Collaborated with other arts professionals to enhance community engagement in local exhibitions.
- Updated online catalogue regularly, ensured accurate information was available to visitors online.
- Maintained records of artwork loans thus providing clear track of inventory.
- Fostered relationships with local schools by developing interactive education programmes about art history and techniques.
- Facilitated art workshops for improved creativity and artistic expression.
- Ensured safety regulations were adhered to during exhibition set-up reducing risk incidents dramatically.
- Organised fundraising events, increased financial support for arts initiatives.
- Developed educational programmes to promote understanding of contemporary and classical art forms.
- Conducted research on various art trends, informed future exhibition plans.
- Worked with agencies such as social services, councillors and doctors.
- Worked with young children with Special Educational Needs and children within the care system.
Customer sales assistant
Claire's Accessories
Birkenhead, Wirral
08.2006 - 10.2009
- Assisted customers to make informed purchasing decisions.
- Oriented new staff members, fostering a supportive team atmosphere.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Executed visual merchandising displays to increase product appeal.
- Processed transactions, ensuring accuracy at all times.
- Increased customer satisfaction with prompt complaint resolution.
- Organised marketing materials, promoting new products and discounts.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Managed stock level for effective store operation.
- Delivered professional representation of brand during interactions with customers.
- Provided exceptional service, boosting repeat business rates.
- Enhanced customer engagement by offering product knowledge and advice.
- Resolved queries swiftly, contributing to positive customer experience.
- Ensured compliance with health and safety regulations within the retail environment.
- Prioritised tasks effectively in fast-paced retail settings.
- Upsold additional products for increased revenue generation.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Built relationships with customers through friendly interaction and assistance.
- Collaborated with team members to meet daily sales targets.
- Performed accurate inventory checks for continual stock availability.
- Built lasting relationships with clients through customer service interactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Operated cash registers with accuracy and processed cash and card transactions.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Processed returned or exchanged items and provided refunds to customers.
- Continuously improved product knowledge to maintain highest levels of service quality.
Education
BA Hons - Sociology and Criminolgy
University of Chester
Chester 09.2022 - 05.2025
Diploma of Higher Education - Dance
Liverpool community college
Liverpool 09.2006 - 05.2009
Skills
- Flexibility in task handling
- Strong empathy
- Initiative taking
- Cash handling
- Customer Service
- Behavioural guidance
- Community networking
- Non-Violent communication
- Counselling proficiency
- resilience training
- LGBTQ sensitivity
- Substance abuse awareness
- Educational instruction
- Adolescent mental health understanding
- peer support coordination
- Child protection awareness
- Report-writing
- Emotional support and companionship
- Special needs familiarity
- Motivational mentor
- Youth mentoring
- Youth-centred approach
- Community Outreach
- Behavioural interventions expertise
Certification
I have recently completed a Degree of Bachelor of Arts with Honours in Sociology with Criminology, in the hopes to create a career within the social work profession. I have college education and GCSE grades ranging from B-D.
References
References available upon request.
Timeline
BA Hons - Sociology and Criminolgy
University of Chester
09.2022 - 05.2025
Administrative assistant
Tech Outpost
07.2021 - 07.2022
Retail sales associate
Asda
01.2019 - 06.2021
Sales assistant
Ezee-Quit
04.2017 - 05.2019
Sales assistant
asda
05.2016 - 03.2017
young peoples after school facilitator
Bee Wirral CIC
03.2016 - 06.2016
Support worker
Autism Together
01.2013 - 07.2015
Youth Arts Worker
Wirral Youth Worker
08.2009 - 02.2013
Diploma of Higher Education - Dance
Liverpool community college
09.2006 - 05.2009
Customer sales assistant
Claire's Accessories
08.2006 - 10.2009
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