Kathryn Colling
IT Support Technician / Administrator
Carlisle,Cumbria
Summary
I am extremely adaptable in any given situation and have solid technical skills that can be transferred across various roles.
I am reliable in meeting tight deadlines, resourceful and am a flexible team player.
One of my strongest attributes is attention to detail, I like to make sure I get things right at the first time of asking.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work history
IT Support Technician
Story Homes
Carlisle, Cumbria
2019.06 - Current
- Support users out on various sites with IT issues relating to connectivity for on-site internet access, setting up hardware, dealing with problems that may occur with Office applications and resolving them.
- Visiting our regional offices to provide on-site support with IT issues.
- Using the Freshdesk system to log tickets and update with notes when dealing with ongoing issues.
- Creating new documentation for new processes/new systems to support users.
- Ordering equipment/software licences and allocating them to the correct site/users.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Provided testing and systems administration support as required by multi-disciplinary teams.
IT & Projects Administrator
Story Homes
Carlisle, Cumbria
2015.02 - 2019.07
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
Receptionist/Administrator
Solarlec Renewable Energy
Warwick Bridge, Carlisle, Cumbria
2014.06 - 2015.02
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Embodied company values through friendly and reliable customer service.
- Prioritised tasks to maintain reliable service throughout peak times.
- Provided clerical support to company employees, including copying, faxing and file management.
Lettings Support Officer
Cumberland Building Society
Carlisle, Cumbria
2014.01 - 2014.06
- Carried out affordability checks on potential tenants for To Let properties.
- Prepared tenancy documentation.
- Coordinated advanced help for complex issues with tenancy properties relating to repairs.
Sales Administrator
Hulley's Frozen Foods
Carlisle, Cumbria
2010.07 - 2014.01
- Took orders over the phone and arranged deliveries.
- Co-ordinated monthly mailings of special offer leaflets sent out to regular customers.
- Handled cash & cheques from customers and entered onto the accounting system, taking monies daily to the bank.
Project Co-Ordinator
Impact Housing Association
Carlisle, Cumbria
2004.08 - 2010.07
- Co-ordinated collections and deliveries of second hand furniture for a charitable organisation.
- Handled cash and banked money daily at the bank.
- Dealt with customer queries and booked in collections over the phone.
- Worked with young people on placements via the Job Centre to teach new skills.
Education
Diploma of Higher Education - Information Technology & Computing
The Open University
UK 2002.12 - 2004.12
National Certificate - Business & Finance
BTEC
UK 1989.07 - 1991.07
GCSEs - 10 x Grade C or above inc. Maths and English
St John's RC Comprehensive School
Bishop Auckland 1987.06 - 1989.06
Skills
- Multi-tasker
- Excellent attention to detail
- Able to learn new things quickly
- Excellent IT skills
- Able to work alone or part of a group
- Can prioritise workloads effectively
Timeline
IT Support Technician
Story Homes
2019.06 - Current
IT & Projects Administrator
Story Homes
2015.02 - 2019.07
Receptionist/Administrator
Solarlec Renewable Energy
2014.06 - 2015.02
Lettings Support Officer
Cumberland Building Society
2014.01 - 2014.06
Sales Administrator
Hulley's Frozen Foods
2010.07 - 2014.01
Project Co-Ordinator
Impact Housing Association
2004.08 - 2010.07
Diploma of Higher Education - Information Technology & Computing
The Open University
2002.12 - 2004.12
National Certificate - Business & Finance
BTEC
1989.07 - 1991.07
GCSEs - 10 x Grade C or above inc. Maths and English
St John's RC Comprehensive School
1987.06 - 1989.06