Kathryn Borrill
Cirencester,Gloucestershire
Summary
Skilled professional with expertise in administrative functions, property management, and customer service. Proven track record in enhancing operational efficiency and client satisfaction through strong organizational skills and attention to detail. Proficient in IT, Microsoft Office Suite, CRM systems, and DocuSign, with a focus on effective team collaboration and leadership. Demonstrates adaptability and a strong work ethic in fast-paced environments.
Overview
28
28
years of professional experience
Work history
Project Coordinator
IWP Financial Planning
Alton, Hampshire
05.2024 - 08.2025
- Coordinated administration process for novation of financial agencies into IWP Financial Planning.
- Ensured timely migration of companies within agreed deadlines.
- Managed extensive data via email, DocuSign, and Teams meetings.
- Distributed new contracts to several hundred financial services companies within the UK.
- Monitored project timelines to avoid delays.
Sales and Office Administrator
KipperTie
Woking, Surrey
03.2023 - 10.2023
- Managed sales order process from resellers and end users, ensuring seamless order fulfilment.
- Oversaw supplier base to guarantee timely delivery of small technical components.
- Organised client meetings to showcase production capabilities and Service Level Agreements (SLA).
- Coordinated meetings and appointments, ensuring effective time management.
- Provided administrative support during high-pressure periods, aiding overall productivity.
Contract Administrator for Lettings
Seymours Estate Agents
Godalming, Surrey
01.2022 - 07.2022
- Managed renewal processes for landlords and tenants within large client base.
- Negotiated rent increases and drafted new tenancy agreements.
- Coordinated authorisation process through DocuSign to ensure efficiency.
- Updated and organised documentation in CRM systems for accuracy.
Office Administration / Property Lettings
Family owned property business
Lincoln, Lincolnshire
12.2014 - 11.2019
- Provided executive support to managing director, ensuring efficient office operations.
- Managed tenant contracts, including check-ins, check-outs, and inventory assessments.
- Oversaw supplier relationships while handling all administrative tasks.
- Produced invoices for suppliers using QuickBooks, maintaining accurate financial records.
Client Service Delivery Manager
Xerox Global Services
London
11.2004 - 07.2012
- Oversaw multiple outsourced contracts in Central London.
- Managed 26 client services staff across six locations, ensuring effective print operations and sales growth.
- Achieved annual sales targets of approximately £1M each year for assigned area.
- Directed P&L management and HR operations to optimise performance and client relationships.
Client Services Manager
Xerox Global Services
London
07.2003 - 10.2004
- Cultivated profitable relationships with HSBC buyers in UK to enhance business opportunities for Xerox.
- Facilitated effective information flow between customer and company through regular reporting and meetings.
- Project managed multiple large-scale events, including comprehensive training across UK.
- Achieved £50M contract with a major global bank as account team lead, significantly boosting revenue for Xerox.
UK Sales & Customer Services Training Manager
Xerox UK Ltd
London
01.1998 - 06.2003
- Provided induction and sales training for UK Sales Managers, enhancing team readiness.
- Designed and delivered diverse training programmes to Xerox UK sales and CS teams.
- Developed Selling Skills, Presentation Skills, Managing Conflict, and Account Management courses.
- Introduced an online Manager Coaching and Mentoring process for UK Xerox Global Services.
- Implemented a blended learning methodology to support sales teams effectively.
Education
Certificate - Business Studies
Manchester University
A-Levels -
Woking High School
Skills
- Administrative skills
- Interpersonal communication
- Property management
- Customer service and sales
- Team collaboration
- Leadership
- Organizational skills
- IT proficiency
- Microsoft Office Suite
- CRM expertise
- DocuSign proficiency
- Adaptability
- Work ethic
- Numerical skills
- Written communication
- Attention to detail
Personal Information
Hobbies: Outdoor lifestyle, Sports, Equestrian activities, Travel and experience different places and cultures, Entertaining family and friends, Yoga, Pilates, Walking in the countryside with my son's dog, Sammy
Affiliations
Hobbies include horse riding, Yoga, Pilates and walking the dog. Spending time with family and friends, cooking, gardening and travel.
Timeline
Project Coordinator
IWP Financial Planning
05.2024 - 08.2025
Sales and Office Administrator
KipperTie
03.2023 - 10.2023
Contract Administrator for Lettings
Seymours Estate Agents
01.2022 - 07.2022
Office Administration / Property Lettings
Family owned property business
12.2014 - 11.2019
Client Service Delivery Manager
Xerox Global Services
11.2004 - 07.2012
Client Services Manager
Xerox Global Services
07.2003 - 10.2004
UK Sales & Customer Services Training Manager
Xerox UK Ltd
01.1998 - 06.2003
Certificate - Business Studies
Manchester University
A-Levels -
Woking High School
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