Summary
Overview
Work history
Education
Skills
Timeline
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Kathryn Baggott

Saltburn by the sea,Redcar and Cleveland

Summary

Experienced Learning and Development Manager and Educational Training Lead known for delivering successful coaching programs and driving business transformation. A true passion for people development specialising in training design and strategic succession planning to enhance organisational growth.

Overview

19
19
years of professional experience

Work history

L&D | Education and Training Lead

KP Snacks (Intersnack)
Teesside, Billingham
01.2022 - Current
  • Leading an L&D agenda for one of the largest KP Snacks Manufacturers in the UK.
  • Developed comprehensive internal training programmes to enhance employee skills and foster professional growth.
  • Designed and delivered a full training package of Diversity and Inclusion training to eight hundred employees, with a positive change in culture as a result of the training.
  • Educational and Training Lead with a result of 100% coaching improvements for business performance.
  • Developed and implemented a comprehensive onboarding plan for internal apprentices.
  • Learning Management Systems Lead - content curation, design and management, reporting, monitoring, and enhancing.
  • Collaborated with site Leadership Team to design strategic initiatives that drive organisational learning culture.
  • Implemented technology-based training tools to improve accessibility and efficiency of learning resources.
  • Improved employee engagement with implementation of customised professional development plans.
  • Streamlined onboarding process by creating an intuitive induction programme for new hires.
  • Delivered effective leadership training, fostering increased competency among management staff.
  • Delivered strategic and proactive thought leadership on all matters impacting long-term Learning and Development (L&D) strategy.
  • Implemented new LMS system to enhance existing training programmes.
  • Worked with HR to evaluate training requirements and schedule onboarding sessions for new hires.
  • Facilitated workshops and seminars to promote continuous learning and collaboration across departments.
  • Conducted training needs analysis to identify training gaps and align programmes with organisational objectives.
  • Influencing and partnering with key stakeholders to drive compliance for all colleagues, including agency staff.

Learning and Development Advisor

Lindt & Sprungli UK
London, Feltham
02.2021 - 01.2022
  • Working directly with functions to help identify, agree and prioritise development interventions and initiatives that support Lindt’s Gameplan (using a consulting approach).
  • Support in the role out for UK and Ireland Teams of Bridge Mental Health Training, follow up with supportive check in sessions.
  • Support and champion a learning culture, encouraging learners and managers to self-serve our learning offerings as they need them and use a 70:20:10 approach to their learning.
  • Assist with the design and facilitation of a range of learning interventions for Lindt UK and Ireland Teams including our core programmes such as ‘Learning for All’, ‘Being at My Best’, ‘Induction’ and ‘Line Manager Essentials’.
  • Manage and create content for our LMS platform (FUSE); sharing, publishing, co-creating video’s/screencasts and other relevant materials for learners, archiving old content, providing analytics on engagement.
  • Liaising with the wider HR Team and others to share insights, lever opportunities for collaboration and deliver a joined up approach to functions/teams.
  • Administrate the logistics for key learning and development programmes including; coordinating diaries, venues, materials, 360 feedback, evaluations, logging learning and carrying out data analysis etc.
  • Reporting on learning impact, using Kirkpatrick Levels, via a reporting dashboard.
  • Supporting the Talent & Development Lead in the maintenance of the L&D budget, keeping it up to date and managing accurate tracking.
  • Championing and providing L&D advice, career and development to colleagues in the UK and Ireland.
  • Maintaining knowledge of developing trends and technologies in L&D and being the subject matter expert to key stakeholders and the wider HR team.
  • Responsible for Head Office induction days; inviting attendees, booking the venue, arranging learning material, liaising with speakers and ensuring the smooth running of the day.
  • Using a variety of evaluation tools to evaluate impact of learning and communicate this progress back to the business.
  • Developing and shaping the apprentice strategy to meet the needs of the business, working closely with apprentice providers to establish a service level agreement and partner with the provider/s to ensure this is delivered.
  • Manage effective working relationships with any 3rd party providers.
  • Working collaboratively across the HR team to provide an effective HR partnership and support to the business.

Retail Store Manager

Lindt & Sprungli UK
Dalton Park Designer Outlet, Seaham
09.2018 - 02.2021
  • Opened new store location and assisted in recruiting and training a new team.
  • Achieved third year KPI targets in year one, through continuous training and development, and careful business precision planning.
  • Achieved +13% gross profit in 2020, achieving and exceeding every store KPI and was top Retail store for overall growth.
  • Put focus on Inspirational People, and created succession plans to identify key areas of development for team members.
  • Awarded “Best Customer Service” award out of sixty stores within Dalton Park with overall Mystery Shop score of 99.8%.
  • Continuous coaching and development of team, which resulted in highest company Mystery Shop result within 2019 with overall score of 99.2%.
  • Designed and delivered a coaching plan focusing on conversion, which was shared with the wider retail team, in order to help drive their own KPI's.
  • Awarded a Shooting Star award and presented at 2020 Conference around great customer service within our Retail Stores.
  • North Company Trainer, and Service Champion for new and existing employees. Participated in Lindt Global Training programme in 2020 and 2021.
  • Training and facilitating in person and virtual sessions for Store Managers, and wider Retail Team.
  • Designed five modules with the South UK Service Champion, to roll out to UK Retail in 2021. Putting focus on Leadership, Inspirational People and Being At My Best.
  • Joined the company 'Ourselves' group, building real relationships with BDT and Head Office Team, suggesting ideas by putting people first and focusing on what would make them feel special.
  • Building Real Relationships with Centre Marketing and local businesses and executing successful external events, whilst raising brand awareness.
  • Great Places To Work 5th Large company.

Store Manager

Crabtree & Evelyn
Dalton Park Designer Outlet
04.2016 - 09.2018
  • Managing an Outlet Store, with a prestigious Cosmetic Brand.
  • Demonstrable experience of training and developing current and new team to meet and exceed company expectations and sales targets.
  • Delivered monthly training plans to team, to ensure consistent behaviours by being at their best and confident with deliverance of cosmetic product knowledge, and expertise.
  • Ensured visually appealing and effective displays for the entire store.
  • Collaborated with Centre Marketing, and neighbouring stores to run internal and external events, to drive footfall, incremental sales and create brand awareness.
  • Consistent 100% Mystery Shop shop reports, and was awarded "Best Customer Service" award for Dalton Park in 2018 with overall score of 98.9%.
  • Managed staff scheduling and payroll to optimise performance, and overall productivity.
  • Staff recruitment, coaching, training and appraising.
  • Fully compliant with company audits and stocktaking.

Boutique Manager

Araucaria, C W Sellors Fine Jewellery Whitby
Whitby
09.2015 - 03.2016
  • Managing a Jewellery Boutique, with prestigious brands within the jewellery sector.
  • Sharing product knowledge and expertise with customers, and existing team.
  • Consistently hit company targets by providing motivational training, leading by example and putting focus on team development and customer service.
  • Being representative for the brand and executing out of store events, such as a three day event at Chatsworth House in Derbyshire. Through customer service and driving for results, sales grew by 100% versus the event the previous year.

Boutique Manager & Assitant Boutique Manger

L'Occitane En Provence
Newcastle upon Tyne
10.2012 - 09.2015
  • Supported Management with new flagship store opening. Coached and trained team with on boarding program, new policies, procedures and product knowledge.
  • Demonstrable experience and a successful background in achieving and exceeding sales targets within UK Flagship store.
  • Hired, trained and supervised team of up to eight associates by helping them to meet daily and weekly sales goals through training and mentoring.
  • Managing and driving sales and productivity of a Boutique, to achieve growth versus the previous Retail Year.
  • Awarded certification for growing Boutique +5% throughout previous Retail Year.
  • Created team development and training plans, putting focus on product knowledge and confident execution, with successful results.
  • Implemented staff development plan in improving KPI sales resulting in increased turnover over previous monthly figures and budgets.
  • Experience in organising and executing in store events.
  • Staff recruitment, training and appraising.
  • Leading by example, to develop exceptional customer service and high standard team.
  • Fully compliant and understanding of company policies and Health & Safety procedures.
  • Experience working for Times Top 100 Company (2012, 2013, 2014, 2015.)

Senior Sales and Customer Consultant

The Body Shop Middlesbrough
Sunderland
10.2008 - 10.2012
  • Management experience of a team including part time, full time and seasonal staff.
  • Successful background in achieving and increasing company targets, KPIs and conversion.
  • Extensive product knowledge.
  • Fully trained in cosmetics, and make up tutorials.
  • Responsible for delivering training, coaching and setting individual sales targets for staff.
  • Experience with internal and external events, with successful results.
  • Fully compliant with company policies.
  • Certificate in ‘Exceptional Customer Service' awarded by Head Office.

Department Assistant

Cineworld Cinemas
Middlesbrough, MDB
05.2006 - 08.2008

Education

Bachelor of Science - Community Health

Sunderland University

A-Levels -

Prior Pursglove College

GCSE -

Sacred Heart R.C. Secondary School

Skills

  • Exceptional leader
  • Passion for people
  • Motivational leadership
  • Outstanding customer service
  • Effective communication
  • Strategic planner
  • Training program design
  • Extremely organised
  • Regulatory compliance knowledge
  • Skilled facilitator
  • Training evaluation
  • Talent acquisition technology
  • Training material creation
  • Mentoring expertise
  • HR systems understanding
  • Educational software proficiency
  • Curriculum design
  • Learning Management Systems

Timeline

L&D | Education and Training Lead

KP Snacks (Intersnack)
01.2022 - Current

Learning and Development Advisor

Lindt & Sprungli UK
02.2021 - 01.2022

Retail Store Manager

Lindt & Sprungli UK
09.2018 - 02.2021

Store Manager

Crabtree & Evelyn
04.2016 - 09.2018

Boutique Manager

Araucaria, C W Sellors Fine Jewellery Whitby
09.2015 - 03.2016

Boutique Manager & Assitant Boutique Manger

L'Occitane En Provence
10.2012 - 09.2015

Senior Sales and Customer Consultant

The Body Shop Middlesbrough
10.2008 - 10.2012

Department Assistant

Cineworld Cinemas
05.2006 - 08.2008

Bachelor of Science - Community Health

Sunderland University

A-Levels -

Prior Pursglove College

GCSE -

Sacred Heart R.C. Secondary School

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Kathryn Baggott