Kathlene Camille Legson
Noveleta, Cavite,Philippines
Summary
Dedicated professional demonstrating strengths in quality improvement and customer satisfaction. Adapts to diverse challenges through strong problem-solving and relationship management skills. Committed to fostering effective communication and collaboration to support organizational goals. With background in ensuring high standards through keen observation and effective communication, I excel in maintaining quality. My collaborative nature fosters team cohesion, while my problem-solving skills address issues swiftly. Keen attention to detail ensures that processes run smoothly and efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
QC Manager
Newlix Mfg. Inc.
Rosario, Cavite, Philippines
10.2025 - Current
- Led quality control department, overseeing team performance and compliance with industry standards.
- Reviewed customer feedback to inform quality improvement initiatives, enhancing satisfaction levels.
- Analysed production data to identify trends, making recommendations for continuous improvement.
- Facilitated cross-departmental meetings to discuss and address quality-related issues promptly.
- Led meetings and briefings to inform managers on production updates.
- Conducted thorough quality audits on administrative processes to identify improvement opportunities.
- Reviewed and updated quality assurance protocols to align with evolving industry standards.
- Acted as Management Representative, ensuring that the processes needed for the Management System are established, implemented, and maintained.
- Negotiated with external auditors to address findings and implement necessary amendments swiftly.
- Monitored compliance with relevant safety laws and established quality standards, identifying and correcting deviations.
- Acting as the primary point of contact for external certification bodies during audits.
- Coordinating with suppliers or customers regarding quality, or compliance issues.
QC Manager
Noblelink Inc
Rosario, Cavite, Philippines
04.2025 - 10.2025
QC Sr. Supervisor
Noblelink Inc.
Rosario, Cavite, Philippines
09.2017 - 01.2024
- Handles customer complaints and provides immediate solutions.
- Directly handle sub-contractor concerns, quality claims, feedback, and customer audit.
- Establish production and quality standards by providing limit samples, setting limit criteria, and standards. Specifications based on customer requirements.
- Provides analysis and final disposition for unsolved problems related to productivity and quality.
- Train lead persons and operators, and evaluate their performance and skills.
- Monitoring and checking whether inspection criteria are being followed and well executed.
- Acting Sales Supervisor, sourcing and contacting potential customers through email, phone calls, and in the field.
- Arrange meetings and conduct presentations of the company profile with clients.
- Update, adjust and improve the company profile and website by studying the type of sales outlet or product.
- Keeps management informed by submitting activity and results reports, such as daily call reports, inquiries, and other work plans.
Education
Bachelor of Science in Electronics and Communication Engineering
Polytechnic University of the Philippines
Maragondon, Cavite01-2009
Skills
- Quality improvement
- Customer satisfaction
- Auditor certification
- Sales reporting
- Product knowledge
- Quality assurance
- Audit coordination
- Presentation skills
- Relationship Management
- Reporting data
- Training staff
- Decision-Making authority
- Technical Expertise: ISO 9001 Standards
- Good communication skills
- Good leadership skills
- Problem-solving skill
- Analytical Mindset
- Attention to detail skill
Languages
English
Advanced
C1
Filipino
Advanced
C1
Certification
- ISO Internal Auditor
- ISO 9001-2015 & ISO 14001-2015 Standard Awareness
Timeline
QC Manager
Newlix Mfg. Inc.
10.2025 - Current
QC Manager
Noblelink Inc
04.2025 - 10.2025
QC Sr. Supervisor
Noblelink Inc.
09.2017 - 01.2024
Bachelor of Science in Electronics and Communication Engineering
Polytechnic University of the Philippines