KATHLEEN VILLARIN
Stirling
Summary
Dynamic and self-motivated professional with extensive experience in staff management, employee scheduling, and operational support. Demonstrates inspiring leadership and outstanding customer service skills, with a strong focus on training and developing team members. Highly responsible and reliable, with a proven track record in fine dining environments, ensuring food safety and building excellent guest rapport. Multilingual communicator with exceptional time management abilities, committed to achieving targets and enhancing overall service quality.
Overview
9
9
years of professional experience
Work History
Hospitality assistant
Northcare Residences
Stirling, Stirling
06.2023 - Current
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Facilitated smooth running of kitchen areas by effectively stocking ingredients and preparing equipment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Established and maintained cleaning schedules in line with food safety and hygiene regulations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Assistant Manager
Dominos SK
09.2015 - 06.2023
- PROFILE
- Resourceful and collaborative assistant manager offering history of success coordinating and monitoring operations across various departments
- Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency
- Highly committed with hardworking mentality to maintain quality of services and products
- Dedicated to partnering with co-workers to promote engaged, empowering work culture
- Documented strengths in building and maintaining relationships with diverse range of members of staff in dynamic, fast-paced settings
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Trained staff on best practices to achieve optimal productivity
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands
- Motivated management and staff teams to consistently deliver high quality, customer-focused service
- Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs
- Conducted regular audits to maintain functionality and cleanliness of store
- Enforced company policies and guidelines for all employees.
Nursing assistant/Carer
Labuan Health Center
Zamboanga City, Philippines
03.2017 - 09.2017
Education
Bachelor of Arts - International Tourism and Airline Management
Edinburgh Napier University
Edinburgh 09.2023 -
HNC - HND - Travel and Tourism
Forth Valley College
Falkirk, StirlingNC Travel and Tourism - undefined
Forth Valley College
Stirling Stirling2014
High School Graduate Diploma Holder - undefined
Claret School
of Zamboanga, Ateneo De Zamboanga University
Zamboanga City2013
Skills
- Inspiring leadership
- Outstanding customer
- Service
- Orienting and training
- Target motivated
- Operational support
- Staff Management
- Staff supervision
- Employee scheduling
- Training
- Communication Skills
- Time Management
- Multilingual
- Self-motivated
- Highly responsible and reliable
- Fine dining experience
- Guest rapport
- Food safety understanding
Languages
English
Fluent
Tagalog - Philippine Native Language
Fluent
Chavacano - Philippine Native Language
Native
Timeline
Bachelor of Arts - International Tourism and Airline Management
Edinburgh Napier University
09.2023 -
Hospitality assistant
Northcare Residences
06.2023 - Current
Nursing assistant/Carer
Labuan Health Center
03.2017 - 09.2017
Assistant Manager
Dominos SK
09.2015 - 06.2023
NC Travel and Tourism - undefined
Forth Valley College
High School Graduate Diploma Holder - undefined
Claret School
of Zamboanga, Ateneo De Zamboanga University
HNC - HND - Travel and Tourism
Forth Valley College
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