Kathleen Hayter

Co-founded Puddingface Ltd, establishing a unique pie venue in 2004.

Managed operations of two additional pubs under Puddingface Ltd, contributing to business expansion.

Bought the Marlstone Tavern in 2021.

Transitioned business operations to limited company structure in 2005.

Trained new and existing staff, improving team skills and service quality.

Maintained an open-door policy for staff seeking advice or support.

Ordered food and drink supplies, negotiating favourable prices with suppliers to optimise costs.

Completed accounts and bookkeeping tasks for accountant review readiness.

Developed proficiency in Microsoft Word and Excel for bookkeeping and chart creation.

• Employed as a troubleshooter to find out why the pub was failing.
• Improved service quality by training new staff comprehensively.
• Achieved stable coverage while minimizing payroll costs through effective rota preparation.
• Prevented inventory shortages during peak hours through vigilant bar inventory monitoring.
• Reduced wastage and maximized profit margins through efficient stock control.
• Secured optimal supply deals by managing supplier relationships effectively.
• Averted legal complications through strict adherence to licensing laws.
• Ensured financial integrity by overseeing daily cash handling procedures.
• Boosted off-peak footfall through targeted promotional activities.

• Delivered exceptional customer service, resulting in repeat business.
• Kept customers satisfied with timely service delivery.
• Responded promptly to customer inquiries, improving overall satisfaction rate.
• Handled cash transactions accurately preventing discrepancies in daily takings.
• Worked closely with the managers and gained a lot of knowledge about the trade resulting in being offered the role of assistant manager at a new location being built in Wolverhampton