Kathleen Hartley

• Ensure spotless and tidy environments by performing comprehensive house cleaning tasks.
• Maintaining high hygiene standards.
• Being able to priorities daily tasks.
• Made beds daily to ensure a neat bedroom area.
• Assist in ordering supplies,
• Creates a welcoming atmosphere by leaving each room immaculately clean.
• Managed waste disposal effectively for a cleaner environment.
• Confidently communicates with managers to resolve any potential issues.
• Achieved cleaning requirements within allotted timeframes.

I took on a seasonal role at the Ravenglass and Eskdale Railway in the ticket office. Being a tourist information point for the western Lake District, as well as keeping customers informed of details regarding the Laal Ratty experience. Again this position was varied and allowed me to demonstrate my excellent communication skills as well as acting on my own initiative, as I often worked alone.it also held the reprehensibility of opening up the attraction ready for our customers to arrive. Accurate use of booking systems and taking payments were another key area, ensuring that the monies received matched what the system displayed.

• Enhanced customer satisfaction by resolving queries efficiently.
• Delivered exceptional service for increased customer loyalty.
• Improved sales performances with effective product demonstrations.
• Engaged customers to facilitate repeat business.

A member of a very busy compliance team, dealing with clients P4 Pass applications where accuracy is of paramount importance. I also held the responsibility of working hours coordinator and handling any pay queries, my daily work load was varied yet challenging. the systems used were all in house, designed for NRL's use and once again i learned these efficiently in a short time frame.

I was part of a small team with the main focus being on customer service, dealing with taking food requests, food preparation and always food hygiene at the forefront. Due to it being a busy working environment there is a need to efficiently deal with every person and to constantly be self motivated and professional.

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• Maintained a clean, organised workspace to ensure smooth daily operations.
• Provided top-quality customer service, resulting in high levels of customer satisfaction.
• Assisted with inventory management for efficient stock control.
• Coordinated deliveries with suppliers to maintain stock levels.

Administration assistant within a small team at Muncaster office, dealing with clients appointments by telephone and in person. A role which requires a very caring yet professional manner. i also helped with volunteer programme, encouraging individuals to try new skills, making people feel at ease and confident. A new skill for me to learn here was using a wages payment system and updating accounting data.

• Treating people with the upto most understanding and care
• Accurate recording of key financial details
• Ensuring clients records are complete and filed correctly
• being very hands on with key fundraising events
• Client Confidentiality was essential
• Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.

Call centre Administrator and team leader at Workington office, dealing with both in and outbound telephone calls. A demanding role which required the ability to diffuse volatile situations in a professional and empathetic manner whilst still upholding the requirements of the RPA. the office was a busy and often pressured environment and depended on flexibility and a 'can-do' attitude.

• Essential to quickly gain a working knowledge of the computer systems bespoke to the RPA
• Give clear, accurate advice to Farmers on the single payment scheme.
• to quickly absorb information from both training sessions and research to then be communicated clearly to customers in a short time frame was key
• often relied upon to take on cases by managers that needed a wide variety of relevant information communicated quickly.
• record all call details accurately on the system.

A customer facing role which involved meeting and greeting visitors to Muncaster Castle and Estate.

• Essential to be able to deal with a range of different people in a professional and friendly manner
• The ability to communicate the history and variety of attractions available to visitors
• a friendly and approachable manner that made visitors feel welcome
• A desire to ensure all visitors enjoyed their time at the castle and would want to return

General Assistant and receptionist at the Eskdale site. Originally employed in the kitchens to serve students at meal times i was promoted to the role of general assistance and receptionist. working in a busy office a positive attitude and the ability to be adapt with essential.

• Ability to sort incoming mail and ensuring it was handed to the correct department in a timely manner
• handling incoming calls from both internal and external customers in a professional manner
• replying to general correspondence when required to a professional standard

General Assistant and receptionist at the Woolpack Inn, Boot, comprising of self catering accommodation, bed and breakfast, bar and restaurant. A varied role that required a range of skills from waiting on tables to housekeeping to food preparation.

• Customer service and time efficiency was essential
• Flexible attitude to work on tasks
• Ability to work effectively as part of a team
• Use of own initiative important in the smooth running of this busy premises
• High level of personal hygiene