Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Kathleen Hager

Summary

Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at serving with the United States Postal Service and at Pebble Beach Resorts, ensuring guest satisfaction through efficient multitasking and teamwork. My experience with POS systems and commitment to professional appearance have consistently enhanced guest engagement and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Pebble Beach Resorts
09.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system (Agilysys, Toast, Clover) to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Steel City Pizza
01.2022 - 07.2022
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Mail Carrier

United States Post Office
07.2016 - 01.2022
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

Education

No Degree - Bio Systems Engineering

University of Kentucky

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Guest engagement

Certification

I have completed and passed my WSET level two exam on December 11, 2024.

Timeline

Server

Pebble Beach Resorts
09.2022 - Current

Server

Steel City Pizza
01.2022 - 07.2022

Mail Carrier

United States Post Office
07.2016 - 01.2022

No Degree - Bio Systems Engineering

University of Kentucky

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Kathleen Hager