Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Kathleen Grimes

Malvern,United Kingdom

Summary

Experienced professional with a strong background in high-volume dining and bartending. Demonstrates exceptional decision-making expertise, outstanding customer service, and a friendly disposition. Skilled in cash handling, upselling, and verbal communication. Known for a patient and calm nature, consistently delivering excellent service. Career goal: to leverage extensive skills in a dynamic hospitality environment to enhance customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work history

Swim Teacher, Lifeguard, Receptionist

Freedom Leisure
Great Malvern, Worcestershire
01.2024 - 09.2024
  • Supported lifeguard duties when required maintaining optimum safety standards at the poolside.
  • Specialised in teaching different strokes, breaststroke, freestyle and backstroke; enhancing skill diversity among students.
  • Reinforced proper form and swim techniques to enhance performance.
  • Fostered positive relationships with parents and guardians, encouraging regular attendance at lessons.

Waitress

The Cottage in the Wood Hotel
Malvern Wells, Worcestershire
01.2023 - 03.2024

As above at Prezzo

Waitress

Prezzo Italian Restaurant
Great Malvern, Worcestershire
11.2022 - 03.2023
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Maintained clean and organised dining area for customer comfort.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Utilised professional communication skills to resolve customer complaints.

Education

Foundation Degree in Art and Design - Fashion Design

Manchester Metropolitan University
Manchester
09.2024 -

A-Levels - Sociology and Psychology

The Chase School
Great Malvern, Worcestershire
09.2022 - 05.2024

GCSEs - English Language, English Literature, Maths, Combined Science, Spanish, Art

The Chase School
Great Malvern, Worcestershire
09.2021 - 05.2022

Skills

  • Decision-Making expertise
  • Friendly disposition
  • Patient and calm nature
  • Cash handling
  • Verbal communication
  • High-volume dining
  • Upselling
  • Outstanding customer service
  • Bartending

Languages

English and Spanish
Fluent

Timeline

Foundation Degree in Art and Design - Fashion Design

Manchester Metropolitan University
09.2024 -

Swim Teacher, Lifeguard, Receptionist

Freedom Leisure
01.2024 - 09.2024

Waitress

The Cottage in the Wood Hotel
01.2023 - 03.2024

Waitress

Prezzo Italian Restaurant
11.2022 - 03.2023

A-Levels - Sociology and Psychology

The Chase School
09.2022 - 05.2024

GCSEs - English Language, English Literature, Maths, Combined Science, Spanish, Art

The Chase School
09.2021 - 05.2022
Kathleen Grimes