Summary
Overview
Work history
Education
Affiliations
Certification
Timeline
Generic

Kathleen Bradbrook

Newcastle upon Tyne,Tyne and Wear

Summary

I have spent the last two to three years working with Family lives which is a charity that helps support families and individuals who are going through very difficult times. My role was to support clients calling our customer via telephone helpline based services

I am a compassionate and caring individual with highly relevant transferable skills in active listening and conflict resolution. I have strong communication abilities and empathy, crucial for building trust and rapport with clients. I feel ready to make meaningful impact in a trainee counselling role.

Personal information:

I am a mother of three children aged 11/ 20 I have gained knowledge and experience by being a mother but also through my life experiences, I feel I can relate to anyone, I’m very passionate about helping people and because I feel I have an insight into mental health problems/abuse. I feel I could really help people by providing emotional support and promoting clients well-being, I have good active listening skills, can demonstrate empathy, and I am transparent.

I would really like the opportunity to share my skills and knowledge, to become part of a team.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Voluntary Counsellor

Family Lives, Spaceworks, Benton Park Road
Newcastle upon Tyne, Tyne and Wear
03.2023 - 06.2025
  • Educated families about mental health conditions, increasing understanding and empathy.
  • Referred clients to additional services when necessary, broadening support network.
  • Provided crisis intervention during critical moments, mitigating risk.
  • Assisted clients in coping with traumatic events, fostering resilience.
  • Participated in professional development training for skill enhancement.
  • Established trusting relationships with clients, promoting open communication.
  • Advocated on behalf of clients to secure resources and support services.
  • Developed and implemented effective coping strategies, facilitating recovery.
  • Managed confidential client records, ensuring privacy and security.
  • Ensured ethical practices at all times adhering to counselling standards.
  • Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
  • Counselled diverse clients on mental health issues, addressing anxiety, depression, relationships, and substance abuse.
  • Completed case notes after each session and collated feedback forms filled by clients at beginning, middle and end of counselling.

Education

Level 4 Certificate in Counselling Studies - Counselling

Tyne Met College
Wallsend, North Tyneside
09.2024 - 10.2025

Level 3 Certificate in Counselling Studies - Counselling

Tyne Met College
Wallsend
09.2022 - 09.2023

NCFE Level 2 Certificate in Counselling Skills - Counselling

Tyne Met College
Wallsend, North Tyneside
02.2021 - 02.2022

Diploma in Early Learning and Childcare Pathway - Childcare

North Tyneside Adult Learning Centre
Norham Road, North Shields
01.2013 - 01.2014

Functional English Level 2 - English

North Tyneside Adult Learning
09.2012 - 09.2013

Level 2 Certificate in Adult Numeracy - Maths

North Tyneside Adult Learning
Norham Road, North Shields

Affiliations

  • I enjoy traditional family life and like to walk my dog Benji. I enjoy going to see shows and musicals with my friends in my spare time

Certification

I am working towards passing my driving license currently.

Timeline

Level 4 Certificate in Counselling Studies - Counselling

Tyne Met College
09.2024 - 10.2025

Voluntary Counsellor

Family Lives, Spaceworks, Benton Park Road
03.2023 - 06.2025

Level 3 Certificate in Counselling Studies - Counselling

Tyne Met College
09.2022 - 09.2023

NCFE Level 2 Certificate in Counselling Skills - Counselling

Tyne Met College
02.2021 - 02.2022

Diploma in Early Learning and Childcare Pathway - Childcare

North Tyneside Adult Learning Centre
01.2013 - 01.2014

Functional English Level 2 - English

North Tyneside Adult Learning
09.2012 - 09.2013

Level 2 Certificate in Adult Numeracy - Maths

North Tyneside Adult Learning
Kathleen Bradbrook