Katherine Elizabeth Espin Gualotuña
London
Summary
Highly organised and proactive administrative professional with experience supporting fast-paced teams across healthcare, ecommerce, retail, and customer-facing environments. Skilled in diary coordination, stakeholder communication, operational support, project coordination, and managing multiple priorities with professionalism and discretion. Strong ability to work under pressure while maintaining exceptional attention to detail and accuracy. Experienced liaising with senior staff, coordinating across departments, and handling confidential information in dynamic environments. Adaptable, solutions-focused, and confident building strong working relationships at all levels.
Overview
12
12
years of professional experience
Work History
E-Commerce and Shopify developer Assistant
Caramel LTD
London, UK
12.2022 - 12.2025
- Assisted with coordinating marketing projects, scheduling content, and supporting campaign delivery.
- Conducted competitor research and prepared performance reports for internal teams.
- Maintained website content and organised digital assets across platforms.
- Supported communication across departments and assisted with administrative coordination.
- Demonstrated strong organisational skills while managing multiple deadlines.
Digital Marketing internship
Hair Models Agency
London
08.2022 - 10.2022
- Upload & update content across the website globally
- Analysis and implementation of paid media (Instagram, Facebook.)
- Perform keyword research to identify gaps and opportunities for content creation
- Find untapped backlink opportunities
- Contribute to the creation of inspiring written and visual content across all channels
- Research and analyse competitor activities and industry trends and suggest new marketing opportunities
- Research localisation opportunities.
- Provide analysis and reports around ROI, campaign performance, shopping patterns and website traffic.
- Assist with email marketing in the development of email layouts & copywriting.
- Schedule & upload content across HMA Social media channels (Instagram, Facebook, Linked).
Administrative Assistant
Chelsea Bridge Clinic
London
09.2021 - 08.2022
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritize work
- Answer and direct phone calls
- Organize and schedule appointments
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Receptionist
TresSpa
London
05.2016 - 09.2019
- Greeted and assisted clients, deal with queries, and process payments, which includes produced invoices and accounts payable, and perform inventory checks.
- Facilitate communication between staff, clients, and external suppliers, organised mail correspondence and packages, carry out ad-hoc duties, and ensure overall office support for staff and senior management.
- Coordinate office logistical tasks, which include organised weekly staff meetings and logging minutes for corporate records, maintained comprehensive project documentation, plans, and reports.
- Assisted in the recruitment process, which involves scheduling interview dates, travel logistics, and interviewee appointments. Monitor processes and procedures, manage current and accurate medical records for Chelsea Bridge Clinic patients, and communicate with patients regarding payments on outstanding accounts.
Sales Assistant
TK Maxx
London
02.2014 - 03.2016
- Assisted customers
- Dealing with queries
- Operated register, and processed payments
- Replenished store shelves, kept showroom clean, marked clearance items with updated prices
- Organized shelves, and maintained knowledge of store items and location
- Assisted clients in product selection, resolved customer complaints, and informed customers of in-store promotions, maintained broad knowledge of current and upcoming product range
- Reorganized sales floor, engaged and assessed client needs, built relationships, and increased store revenue.
Education
MA - Strategic Advertising and Marketing Communications
University of Greenwich
London, UK01.2021
Bachelor of Arts (Honours) - International Business with Italian
University of Greenwich
London, UK01.2019
BTEC - Business Studies, Spanish, Mathematics, English, and IT
Harris Academy
London, UK01.2015
Skills
- Executive and Administrative Support
- Diary and Schedule Management
- Meeting Coordination
- International Stakeholder Communication
- Inbox and Communication Management
- Travel and Logistics Coordination
- Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Confidential Information Handling
- Time Management and Prioritisation
- Cross-Functional Coordination
- Problem Solving and Multitasking
- Process Organisation and Workflow Support
- Attention to Detail and Accuracy
- Professional Written and Verbal Communication
- Team Collaboration and Relationship Building
- Data and Documentation Management
References
Available on request
Languages
English
Proficient
C2
Spanish
Proficient
C2
Hobbies and interests
- Member of a book club; enjoy reading contemporary and classic literature.
- Enthusiastic photographer, specialising in landscapes and urban scenes.
Timeline
E-Commerce and Shopify developer Assistant
Caramel LTD
12.2022 - 12.2025
Digital Marketing internship
Hair Models Agency
08.2022 - 10.2022
Administrative Assistant
Chelsea Bridge Clinic
09.2021 - 08.2022
Receptionist
TresSpa
05.2016 - 09.2019
Sales Assistant
TK Maxx
02.2014 - 03.2016
MA - Strategic Advertising and Marketing Communications
University of Greenwich
Bachelor of Arts (Honours) - International Business with Italian
University of Greenwich
BTEC - Business Studies, Spanish, Mathematics, English, and IT
Harris Academy