Katherine Wilkin
PONTEFRACT,West Berkshire
Summary
I am a kind, patient and reliable person with experience in customer service and community volunteering. I am hard working, professional and confident when it comes to handling responsibility including money and stock control. While I’m currently volunteering with the NHS in the dementia ward, I am eager to gain experience across different areas and continue to develop both professionally and personally. I have great organisation skills and time management. I can assist customers with enquiries and handle and restock products. I am not currently in college as I volunteer at Pinderfields every Thursday but am taking up my college place in September
Overview
1
1
Certification
2
2
years of post-secondary education
1
1
year of professional experience
Work history
Ice cream server
Yorkshire Traditional Ice Cream
Wakefield, W Yorks
2025.06 - Current
- Provided friendly customer service in a fast-paced environment.
- Handled cash and processed transactions accurately.
- Organised and restocked stock efficiently.
- Maintain cleanliness of food services area and setup of the van.
- Worked consistent 10 hour shifts responsibly and professionally.
- Assisted customers in flavour selection, making their experience enjoyable.
- Served a variety of ice cream flavours with efficiency and accuracy.
- Maintained high standards of personal hygiene adhering to company guidelines at all times.
NHS Volunteer - Ward Befriender
Pinderfields Hospital
Wakefield, W Yorks
2026.03 - Current
- Carried out day-to-day duties accurately and efficiently.
- Sensitive interactions with dementia patients
- Empathetic responses to confusion
- Recognised and prioritsed urgent tasks
- Conflict resolution
- Sitting and talking with patients who have no regular visitors
- Comforting distressed patients
- Safely served hot drinks to people with mobility issues
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs -
Ackworth School
Pontefract 2023.09 - 2025.07
Skills
- Customer service
- Cash handling
- Communication
- Teamwork
- Time management
- Organisation
Availability
- Part time
- Weekends
- Mornings and evenings
- School holidays
Certification
Full UK Driving Licence
Timeline
NHS Volunteer - Ward Befriender
Pinderfields Hospital
2026.03 - Current
Ice cream server
Yorkshire Traditional Ice Cream
2025.06 - Current
GCSEs -
Ackworth School
2023.09 - 2025.07