Katherine Taylor
South East London
Summary
Energetic worker dedicated to creating fun environment and helping participants enjoy events. Works well within teams to develop creative ideas and solve diverse problems impacting guest safety and satisfaction. I am ready to use and develop skills in interpersonal communication, time management, and customer service within any retail, hospitality role.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Ocado, Warehouse (Inbound)
2026.01 - 2026.02
- I gained manual handling skills from lifting pallets, using pump trucks and unloading pallets in a quick but careful manner.
- Demonstrated reliability by adhering to scheduled shifts without fail.
- Maintained safety standards, resulting in no workplace accidents.
- Followed all company policies, contributing to a disciplined work environment.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
Team member
Cash Converters
2023.01 - 2023.11
- Assisted in setting up shop floor efficiently and professionally.
- Welcomed customers while promoting additional services, including pawnbroking and buybacks.
- Created point-of-sale displays to enhance product visibility and attract customer interest.
- Updated social media platforms to drive online sales and engagement.
- Handled packaging of items to ensure safe delivery and implemented collection processes with DPD and DHS.
- Gained knowledge of hallmarks, purity indicators for gold and silver jewellery.
- Administered cash drawer, demonstrating strong financial responsibility.
- Collaborated with team members to meet store goals.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Advised alternative products to meet specific preferences or budgetary needs.
Team member
The Works
2022.08 - 2022.12
- Oversaw online order processing within warehouse to ensure timely fulfilment.
- Enhanced product presentation and organisation, significantly improving customer satisfaction.
- Facilitated customer inquiries, providing valuable product insights and assistance.
- Managed till operations, ensuring seamless transactions for customers.
- Developed robust verbal communication skills through effective team and customer engagement.
- Maintained cleanliness in work areas by sweeping, dusting and disposing of waste.
- Followed all health and safety protocols for a hazard-free environment.
Education
GCSEs -
Welling School
2015.09 - 2020.03
Level 3 - Diet and Nutrition
Home Study Oxford College
2021.01 - 2021.03
Skills
- Drive for results
- Customer focus
- Retail security procedures
- Cash handling
- Persuasive selling
- Visual merchandising
- Barcode scanning
- Upselling expertise
- Accurate money handling
- Supply chain comprehension
- Picking and packing
- Outstanding negotiation
- Crisis handling
- Social media marketing
Affiliations
- Anime
- Gaming
- Crocheting
- Knitting
- Handmaking jewellery
- Playing Ukulele, Guitar and Piano
- Programming
Timeline
Ocado, Warehouse (Inbound)
2026.01 - 2026.02
Team member
Cash Converters
2023.01 - 2023.11
Team member
The Works
2022.08 - 2022.12
Level 3 - Diet and Nutrition
Home Study Oxford College
2021.01 - 2021.03
GCSEs -
Welling School
2015.09 - 2020.03