Katherine Swalwell

Acquired ownership of coffee shop in May 2024, implementing comprehensive HR procedures.

Established proper contracts encompassing all statutory rights for employees.

Developed HR handbook outlining policies and training protocols.

Introduced food and hygiene tracking system, achieving a five-star food hygiene rating.

Enhanced menu offerings and customer service, generating positive five-star reviews.

Implemented strategies for continuous improvement, fostering secure customer loyalty.

Utilised social media platforms for effective brand promotion and customer engagement.

Negotiated contracts with suppliers, resulted in cost savings.

Increased traffic, turnover, and profit through targeted marketing efforts.

Role Overview:

• Engaged with Global & Client Account leadership and C-Suite to drive effective integration of acquisition into Accenture.
• Comprehend client account objectives, devise HR programmes & initiatives, and engage across HR & broader organisation to assess business requirements and implement HR solutions.

Jan 2023 to April 2024:

• CAHRL for a Global leadership strategy services organisation spanning 10+ countries:
• Crafted and managed comprehensive global project plan for all post-cutover HR initiatives and assimilation into Accenture, coordinating efforts with international teams (10+ countries) and achieving timely and successful initiative delivery.
• Facilitated C-Suite stakeholder management during pre and post integration phases, recognised as expert and trusted advisor

April 2022 - Dec 2022

• Assigned to direct integration efforts for struggling acquisition comprising 700 UK employees
• Led stakeholder collaboration with C-Suite and HR team, formulating, implementing and stabilising project plan to steady state, realising stability within weeks, ahead of expectations.

People Transfer Lead within Business Process Outsourcing mobilisation team for outsourcing engagements.

• Demonstrated proficiency in TUPE and European people transfer legislation.
• Managed inbound and outbound employee journeys, emphasising terms and conditions review and integration post go-live.
• Conducted 1:1 engagements to facilitate smooth transitions during employee transfers.

Role Overview:

Global Project & Program Lead, skilled in project management, solution architecture, and orchestrating transition and transformation projects across multiple domains including HR, Learning, Finance and Accounting, and Technology.

Role Specifics:

2008-2013:

• Variety of roles and clients, specialising in Transition leadership for complex Outsourcing Transition projects.
• Rapidly positioned as expert in field, receiving requests from leadership to assume Project Management lead roles internationally, including life insurance client in Japan and Telecoms client in Brazil

2014:

• Directed termination of BPO contract with client and facilitated transfer to three alternative service providers
• Oversight of £1m budget, directing 400 FTEs across F&A, HR and Payroll processes included

2015-2016:

• Spearhead end-to-end transition programme for US Dental client, navigating aggressive timelines and complex stakeholder management
• Budget responsibility $2m
• Global project was delivered on time, and in budget despite a number of challenges

2017 Onwards:

• Developed transition solution while overseeing execution with client for first KYC project at Accenture and established Go Live within stringent 6-week timeline, recruiting and training 180 FTEs across UK and India locations.
• Orchestrated solution design and oversaw delivery of all EMEA Capacity and Transformation Services engagements, entrusted with approving solutions up to $10m.
• Instituted Global Programme Control Toolkit grounded in Prince2 methodology for Outsourcing Projects, serving as a project setup guide for the Global Mobilisation team (approx. 800 headcount) and remains in use today.