Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Katherine Straub

Sidcup

Summary

Motivated Assistant Manager with strong leadership and organizational skills. Skilled at team management, ensuring smooth operations, and driving customer satisfaction. Proven ability to streamline processes, boost productivity, and foster positive work environment. Committed to delivering results and enhancing business performance. Detail-driven administrator experience managing admin services for busy, demanding departments. Organized and efficient for timely task completion. Adapts well to independent and team working.

Overview

3
3
years of professional experience
2013
2013
years of post-secondary education

Work history

Assistant Manager

Mind Matters
Sidcup
02.2025 - 08.2025
  • Monitored staff performance and developed improvement plans.
  • Trained new employees on company policies, customer service excellence, and sales techniques.
  • Coordinated with senior management to implement strategic plans for revenue growth.
  • Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
  • Oversaw daily operations, including opening and closing procedures, to maintain store standards.
  • Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
  • Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
  • Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
  • Analysed sales data to identify trends, making recommendations for inventory adjustments.

Retail Sales Associate

Helen and Douglas house
Didcot, UK
09.2022 - 08.2024
  • Worked checkout and floor sales during peak seasonal trade periods.
  • Resolved customer queries using active listening and problem-solving skills.
  • Displayed outstanding personal presentation and customer service in customer-facing role.
  • Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
  • Processed sales transactions accurately, handling cash and card payments with attention to detail.
  • Adapted quickly to new products and changes in stock, ensuring seamless service delivery.
  • Provided feedback from customers to management, aiding in the improvement of products and services.
  • Delivered exceptional service by understanding customer needs and exceeding expectations.
  • Resolved customer issues with empathy and efficiency, turning negative experiences into positive outcomes.

Education

GCSEs - English A, Math's B, Science C, History B, Religious studies A

Cleeve Park academy
Sidcup, Kent

Skills

  • Customized sales techniques
  • Customer engagement
  • Positive attitude
  • Team coordination
  • Reporting and documentation
  • Leadership skills
  • Inventory management systems
  • Administrative procedures
  • Staff performance monitoring
  • Sales analysis
  • Budget preparation
  • Conflict resolution
  • Financial transactions processing
  • IT Proficiency
  • Stock management
  • Confidence in face to face selling
  • Excellent empathy
  • Outgoing and enthusiastic
  • Superb time management
  • Communication proficiency
  • Retail software proficiency
  • Supervisory expertise
  • Report generation

Languages

English
Native

Affiliations

Content creator on multi social media platforms. Experience with using photo and editing software as well as social media management.
Passion for Japanese culture and fashion.
Huge interest for animal care and welfare.
Self-taught electric guitar player.

Timeline

Assistant Manager

Mind Matters
02.2025 - 08.2025

Retail Sales Associate

Helen and Douglas house
09.2022 - 08.2024

GCSEs - English A, Math's B, Science C, History B, Religious studies A

Cleeve Park academy

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Katherine Straub